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January 2024 by Graciene Macedo (Crown meat market)
Horrible customer service?Not happy at all ?I am never recommend this bank again.
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October 2023 by Jacob Comer
Trying to go through the phone to talk to human is near impossible please help
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September 2023 by Ed Moran
Pretty cool location - self service -technologically advanced. Definitely different than their other locations which are worn out and not in the best locations -hopefully they have these types of locations from here on out
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March 2023 by David G.
Quick to not fully filter previous loan recipiant. Just check credit and not history or present income. Waste of my time.
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October 2022 by Lidia Strouk
I just wanted to say a huge thank you to Chris financial wellness coach . Finances happen to be not so complicated when you learn how to go about it, had I known what Chris had taught me years ago I would of been rich by now lol but anyhow I am glad I know what I know now . I will definitely seek help from financial coaching in the future if I need one again . Chris is very professional and knowledgeable about all financial matters. Thanks again
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August 2022 by Tomas C.
They probably have the worst customer service I have ever had. Stay away from the whole company. Find any other option for loans possible!!!!!
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October 2021 by Raymond Riggieri
Always helpful when I need them.
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September 2021 by Jim W.
Worst bank in worcester county !!! Went to payoff my $18,000.00 camper loan and got such a hard time from the stupidest people ever born. I tried doing it on my phone app, when it wouldn't go through. I called the Fitchburg branch and was told I couldn't send that much at once, and I should try a smaller amount. So I then tried sending $5000 at a time and that wouldn't work. So I asked the payoff amount and was told $18,052.25. So I sent the $52.25 on my phone app and called Bank of America and had them make me a check for $ 18,000.00 and make it out to workers credit union, Worcester branch. I made an appointment for 3:15 pm today to deposit the check and pay off my camper. When I got there instead of meeting with a person I had the appointment with ,the manager of the bank brought me over to an automatic machine and told me to deposit a check in the machine. After I did this I was told I still have a balance of $23.16 and when I asked them why when I had already paid the $52.25 did I still have a balance of $23.16. The lady told me it was interest . I told her I paid the exact amount they told me yesterday to pay and was told it was good for 10 days,she said unless I pay the $23.16 she cannot send me my title for the camper back. I asked her to have somebody from the loan department contact me she said she would do this by five, 5 PM came and went nobody called me back. I sent them an email this afternoon also explaining the situation nobody has emailed me back. I would not recommend this bank to anyone ,they don't have real people working there only robots and machines. Even the manager of the branch couldn't figure out why they were charging me $23 extra. But if I want my title back I'm gonna have to pay it. Does this sound fair to anybody?Sick of dealing with idiots and automatic tellers...and phone robots........ Shame on you Fitchburg credit union...
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July 2021 by v charles
I was incredibly happy with my experience at Workers on Grove Street in Worcester, MA. First, the lobby is impressive. It's rare to go to a bank and see an innovative, interactive display featuring a hologram and a robot named Pepper. The main reason for my five stars is due to the financial planning session I had with Johan. I always considered myself to be financially savvy and prepared, but their tools, which Johan introduced me to, made me aware of various blind spots. The entire session was enlightening, helpful and empowering. The other staff I briefly met were also very professional and friendly. It's a great neighborhood bank.
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April 2021 by AMY PEREZ
The Leominster branch had the absolute worst customer service!!! We have been trying to settle a large legit claim with this bank and we have been met with nothing but, vulgar repulsive disrespect!! Stay away from this bank at all costs!!
