Samsonite offers a mix of outstanding and inconsistent service. Customers have praised staff members like Dianna and Jess for their cheerful, helpful attitudes and excellent product knowledge. They provided thorough explanations of carry-on options and ensured a positive shopping experience. While some found the prices appealing, with significant savings on larger suitcases, others reported issues with service from certain employees. Overall, the store features a good selection and clear information about bag sizes, making it a reliable choice during the holiday season. Many shoppers express a desire to return due to the hassle-free return policy and great customer service.
Jess was the young lady who helped my wife and I, she was excellent, great customer service, throughly explained the different size carry on bags we were looking at.
December 2022
Both saleswomen were so nice and very knowledgeable about the product. The prices were awesome compared to retail! We got a large, 28" suitcase for $230 instead of $300!
December 2022
Great customer service. Return an item that I had for about a month with no hassle. I will definitely purchase from there again.
