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November 2023 by Trish Perkins
They seem desperate to sell you a vehicle. Was merely curious and comparing to other SUV's I'm considering. Was looking on their site and literally felt like I was being stalked when my phone rang. And then the incredibly bizarre voice-mail that was left...and the absolute pushy attitude when I did answer the call today. Enough to make me shop off Cape when I am ready. Too bad because a friend swears by this dealership.
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November 2023 by Anna Kitchin
The maintenance department has horrible customer service. I had to get my headlight assembly replaced and the only place I could get the part was Kia. I tried for four weeks to get ahold of them I left a voicemail every time I called; not once did I get a call back. I did not have a chance to drive because they are 45 minutes from me. Half the time I couldn’t even reach the front desk. It’s ridiculous, once I finally got ahold of someone they told me one date and then they told me they couldn’t do that one anymore and gave me one into December. After trying so hard to get them and hearing that, I was just so fed up I made sure they gave me that appointment and then called around to see who could get me in quicker, I found someone who could do it the very next day for half the price AND do a yearly inspection. My experience with this has convinced me to never buy a car from this dealership as I was thinking about doing prior. I would give one star but the parts department always was incredibly helpful and kind.
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September 2023 by Stephanie W.
Pavel was great to work with. He helped me set up all my new Sportage features to the way I like them.
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May 2023 by Andrea L
We went there for maintenance and a couple of recall notices for software updates. People there are very friendly. We were able to walk to Skipper’s for lunch at the beach.
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May 2023 by Stephanie V.
I had a wonderful experience with Cape and Islands Kia. From start to finish the buying and financing process was a breeze. I will be back for other business cars.
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May 2023 by Candace Suzanne
I went into this dealership after being very honest and clear about the situation. I realize I purchased the vehicle at a time there weren’t any used cars and I’m sure I overpaid. I told the salesman I had been looking for a while as I don’t need a V8 anymore and have had a trade in offer to break even however they don’t have a suitable vehicle and that I saw a sportage I really liked. He took the registration and key and said the manager would look at it. Two minutes later he came back and rudely put two pieces of paper down saying this is what you can get if it was in great condition and this is what you will get from us since it isn’t. It needs an interior detail for sure but he made it sound like I pulled in on one tire with a smoking engine. No suggestions no options and then said I suggest you go straight to the other place and take that offer because no one else will give it to you. I simply went there because I saw something I liked. I buy/trade cars every other year. Honestly he embarrassed me and made me feel like a complete idiot. The absolute rudest I have been treated by anyone in a long time. Then he and two others stood in the door laughing as I drove away. I was in tears by the time I found the exist. As a salesman at least fake trying to help. Do not degrade and dismiss someone like that. HORRIBLE
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April 2023 by Crystal Morgan
One of my favorite places to go, the customer service there khery gives is impactful, he is always smiling and never too busy to say hello whenever you walk in
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April 2023 by Jeff Mazzone
Went to buy K5 for my son the original salesman had to deal with another customer. So he sent us to I am not sure is name. We test drove 2 cars one was out of price range. They were all marked up $4000 over sticker price which was right there on the sticker. They are in demand but he was rude the fist guy I think josh was nice.so we went back in to check the cheaper k5 out. He says that’s the price that’s it. I said we can get Honda accord cheaper then that. So he said go to Honda. Well my son is in a Honda accord sport hybrid drove off the lot same day for less money then k5 and it’s loaded. I guess I should thank the rude salesman.
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April 2023 by Sam S.
Stay away ,I whent there for oil change and tiers rotation, they swap my tiers and gave me 2 old tiers ,and suggested to buy new tiers ,scammer scammer scammer
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March 2023 by John
Couldn't sell me a car because of being short staffed in their service department. Also I had a weird experience in this dealership. Had two different salesmen look me in the eyes say that they would call me and they never did. I don't think that they actually want to sell cars, only finance cars. Funny enough is that a different dealership had no problem taking my money in exchange for a car without any excuses.
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March 2023 by Corey D.
Unfortunately, I purchased a brand new Kia Telluride from a different dealership, which quickly developed issues with the coolant system. I went to Cape & Island Kia to have them repair the defect. The staff was nothing but helpful and friendly. I worked primarily with Khery and Helder, who both did an outstanding job of communicating the status of my vehicle repairs and went above and beyond to make a crummy situation as pleasant as possible. Although I was less than impressed with the vehicle itself. I have nothing but great things to say about their service department.
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February 2023 by Mike Rothera
The car is great. The customer service from the GM was horrible. We had an issue with our car and he promised something that he couldn’t back up. Really unprofessional! Rest of staff was acceptable but when the GM treats people this way it is a reflection on all. Definitely lost a customer!
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February 2023 by Ashley Morales
Very efficient experience overall! Service took less than an hour. Waiting area was clean with easy to access internet. I highly recommend!
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January 2023 by P Park
Efficient service (oil change/tire rotation) by very pleasant people. They wash your car which is nice in the winter.
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December 2022 by Jean Bowden
Wonderful for Christmas and any time of year. Great staff and selection. We are lucky to have this bakery on Cape Cod.
