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February 2024 by Christopher Hansen
I'm writing this review as a PSA to people in this community to avoid this auto repair shop.Scott likes to think that he's a running a big name dealership, and that he's in the professional services business for billable time. He's also dishonest, does poor quality work, will not warranty the jobs that he does, and will not work with his customers to find reasonable resolutions to their problems and concerns.I have had a 4+ year history of using this shop for my auto repair needs.I have had them do work on my Cadillac and 2 different Nissan pickup trucks. I've spent over $14k over the last 4 years on repair services.Scott has a propensity to REPLACE things vs. FIX them.When my truck needed suspension maintenance, I was informed that everything needed to be replaced - all shocks and struts and related components. $2200When my brakes needed service, instead of fixing them, I was told that all of my entire brake system including calipers, rotors, pads, etc. had to be replaced. $2800.When my pickup truck clutch started to fail, I was told that the entire clutch, pressure plate, master cylinder, etc. needed to be replaced. $3k.This was the turning point in our relationship.You see, the problem with a guy like Scott is that replacing systems is highly profitable work. But when it comes to repairing highly complex mechanical system like a clutch, he's not an experienced mechanic with these areas. But I didn't find that out until later.The truck worked fine for the first month, and progressively got worse. It whined incessantly, and degraded rapidly. After 6 months the clutch had failed completely. It's been like this for the last year.I called repeatedly over the first 6 months, asking for assistance and hoping that he'd take an interest in ensuring my investment was working properly. I even went by their shop several times with the truck hoping that Scott would take a moment to look at the vehicle.Scott's standard reply is to 'make an appointment' and the underlying theme with him is he's happy to take your money but has no time to service his work.Each time I'm told that I'll be paying a fee for the evaluation. I'm not ok with that.Scott is notorious for charging for every appointment. I didn't feel as though I wanted to spend $165 for him to evaluate his own failed work. I don't have time to continually drop off the truck, arrange for transportation and wait several days for a response.Fast forward, and I must have the truck repaired due to its relationship with my boat.I have the truck looked at by a different shop that was recommended to me. They do not have kind things to say about the quality of work, and imply dishonest and/or incompetent work.I took the truck back to Scott thinking that he'd be a stand up guy and work something out with me. I waited a week for a reply.Instead of having a conversation with me directly as a long time customer who has done a substantial amount of business with him, Scott had his mom deliver the bad news.His mother is Grade A jerk. Might be most unpleasant person on the planet.I was informed by Scott's mother that they were not going to warranty their work, that too much time had passed, that I'd made multiple appointments and no-showed, and that I hadn't informed them of this problem previously.She then quoted me $2700 to fix the same clutch that I just had them repair a year ago.There aren't enough bad things that I can say about this situation, so I'll stop there.The notion that I'm going to pay Scott twice for the same job after the first one failed is ludicrous. I'll pay someone, but it won't be him.It goes without saying that this is the end of my business relationship with Station Ave Sunoco.This shop displays terrible business ethics, does poor quality work, overcharges for their services, does not stand behind their work and will not work with their customers to find equitable resolutions.AVOID.
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September 2023 by Scott Mendoza
Awesome mechanics never fails you always gets it done right
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April 2023 by Jeff Wolaszek
Top notch shop. I own a local business and this crew of guys keeps my fleet rolling. Honest and very informative when it comes to repairs and maintenance. I couldn’t speak more highly. Five star!
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April 2023 by VooDew 117
Great service and are open on Sundays. Not a lot of Sunoco stations left on the Cape.
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January 2023 by Cameron Bonaiuto
Lady who pumps gas has a real attitude and is so rude. I’m never coming back
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October 2022 by njcrossroads
Beware! Bringing your car to this place can be hazardous to your wallet. They will find all sorts of problems with your car that you didn't ask to be looked at, which they will gladly fix for a very steep fee. If you don't agree to their exoribtant prices they will charge a "diagnostic fee" just to get your car back. I call that ransom. I paid $120 for literally nothing.
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September 2022 by Erica Morales Eckert
If they had negative stars then that's what I'd give them. Very shady business. If you're a woman, do not go by yourself please bring a man who knows a little something about cars with you so you don't get hassled and ripped off. Took almost twenty minutes to get a simple receipt. Was told three times there was not going to be a charge for checking the issues with car (no work done) only to be told when picking up that it was going to be $120 just to get the car back. Car ran worse after picking up, do not sure what was actually done to car while in their possession. Had to go somewhere else to get it looked at and told the other place what happened and they were just as bewildered as I was about how the situation was handled. Poor customer service.
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November 2021 by Jeffrey shipman
Top notch prices for mediocre work at best... take your vehicle to actual professionals and pass this place.
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November 2021 by Michael Sullivan
Knowledge beyond words and always friendly to me :-)
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September 2021 by Sue M.
I bought my car from these guys. They do great repair work and are always helpful. They are busy, so appointments are always a few days out. Good all around auto service.
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July 2021 by Linda DeLuca-Judkins
Very friendly and helpful.
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February 2021 by sheila oneill
Very fair, friendly service
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January 2021 by Nikki Santangelo
Great service. Totally recommended. I wont take my cars anywhere else
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December 2020 by Axandre Hamilton
Great serviceDave always take care of me
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December 2020 by Robert Knepper
As an Owner of A small Landscaping company The Cutting edge lawn care landscaping llc What a pleasure it is to have My Company trucks and Family Vehicles serviced By Scott and Dave are very responsive honesty and integrity overall good Services and Prices I haven't been this Happy and grateful for the services they provide for My Company and Family vehicles absolutely top notch I'm glad I've finally found a Repair shop I can Truly trust hands down Sincerely a fellow Small Buiness Owner Of The Cutting edge lawn care and landscaping llc Robert Knepper 5 stars plus
