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September 2023 by Shi Xiaobing
The service is so great, way beyond my expectation! Short for a few dollars for a money order. The staff graciously paid from her own pocket for me. Thank you so much Wendi! You are the best!
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September 2023 by Jesse Colclasure
Very poor and rude service. Paid $100 to ship a toy internationally to China. The package made it only to Kentwood and was returned to my house for insufficient description in Customs paperwork. They refused to issue any credit and said service was rendered and that was 100% my fault for not being descriptive enough. A partial refund would be thr reasonable remedy here. Will not support this location again.
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August 2022 by Roberta Riggs
They are fast, knowledgeable and friendly I mail pkgs to my granddaughter in Wisconsin and receive rapid service
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June 2022 by Jerry Lane
They seem to have hired new clerks during the past year, and they've been consistently fantastic. Friendly, patient, attentive, and even when I sometimes make the stupid mistake of not addressing my packages, they've been very understanding about it and even helped me out to do so. As someone who's frequented this place for over a decade, customer service has become top-notch. Lines can get pretty long around 4:30pm, but that's to be expected.
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April 2022 by Philip R
My only complaint after using this post office for 25 or so years is the parking during busy times. It can be tricky to enter or exit when every driver firmly believes they have right-of-way, but that's not the fault of the staff. They do very good work and have helped me ship a lot of packages over the years.
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March 2022 by Jason J.
Thanks for giving us a bogus phone number that emits a loud siren in your ear when calling to complain once again all the wrong mail was delivered. Great customer service
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March 2022 by Anon
Worst post office I’ve ever been too. Don’t bring prepaid packages here unless you want them to adjust the weight and add another $8 to shipping so you make 73 cents total for a item you paid $11 for and was shipping to someone. Awful. I will never take packages here again. The other usps I use never ever adjust the weight.
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January 2022 by Sue Vanderlaan
I don’t understand the negative reviews. The Ada branch employees are always pleasant and incredibly patient. Especially with customers who are not prepared. I’m at the post office a few times a week and have always had excellent service.
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September 2021 by Evangeline Hoke
Decent service. Pretty upsetting that they recently removed their large 24 hour drop box in favor of a really small, inefficient one. It was a super unique drop box and made it possible for really large packages to be dropped off after hours and I used it very frequently. The new one can only fit one package at a time. Annoying, no reason to come here anymore.
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April 2021 by Pat Campau
Anytime I have called over the last 10-15 years, they've picked up the phone immediately and have been happy to help. Thank you!
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September 2020 by Sharon K
I have lived in Ada for around fourteen years I have been to the post office many times and I think the people in line are usually much more rude then the actual people behind the counter. There have been many times they have taped a package for me and haven't charged me. Our carrier is also very nice and has to haul things up steps for me. Thank you to all of you at Ada MI post office
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August 2020 by Craig Reed
Keep 15 cents in change at home for postage due. My daughter sent over 100 wedding invitations and the Ada post office was the only one to charge postage due.Just received another postage due for 15 cents, weighed it at home, was. 7oz. It was under 1 Oz with a forever stamp.Is this a common theme for the Ada post office?UpdateVisited post office about my postage due.The envelope was under 1oz, but had a minor bump from the hallmark greeting card. About an extra 1/16 of an inch!This can damage the sorting machine according to the postal clerk.
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July 2020 by Debi Foote
I needed 3 pieces of tape. She wouldn't do it. Instead she wanted me to buy a roll for $3.99. ! come on!! A little customer service goes a long way!!
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April 2020 by Mary Wilson
Always spit on with customer service!
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January 2020 by Peggy Idema
I had one simple question. I listened to the recording for several minutes, and my question was not answered. I could not call the post office directly to ask my question. Such a waste of time.
