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January 2024 by John Krause
Was a pleasure meeting with Lou Graf to purchase my Maverick. It was the first time that I had a easy time doing all the paperwork needed.Have purchased vehicles for over 25 years from Bell Ford and the layout of the purchase agreement was the best in my lifetime, The service Manager is the best also
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January 2024 by R. Curley
I initially inquired about a 2500 Sierra on Nov 10th. I was told a few days later it was in service. Fast forward to Dec 9th. It's still waiting on service.. As a fleet GMC Sierra owner (5 trucks) , let me recommend to you that if you have a vehicle listed for sale, make sure it's AVAILABLE for sale, not just to VIEW it because i'm coming from 45 minutes away. Jack V. doesnt seem interested in selling the truck. All I get are prescripted emails with no update.Less than stellar customer service. ☆
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January 2024 by D
People here are very helpful. I came from another state to buy the vehicle, super easy to communicate thru the phone. No hassles and very straight forward about the price. Thanks to Jack, very fun and easy to talk to. Made the whole process of purchasing easy and welcoming. Will definitely come back again if need a new Ford.
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January 2024 by Eddy Richards
Nice place, small show room and dated a bit. Small service area when talking with the service advisor. It's a small town Ford Dealer that's for sure. Really nice people very helpful and friendly. Beware if you bought your car elsewhere they will NOT give you a loaner if you have them do service to your vehicle. That's a bummer.
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January 2024 by Todd Marshall
Awesome deal and awesome people to work with. Very patient with my schedule while looking at a number of vehicles.Thanks so much Gary and Jeremy. Love you all at Bell Ford!
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December 2023 by Jason Wilson
Ordered a Maverick and began the long wait. Out of the blue I got a call from Jim, my salesman saying that someone backed out of a deal and offered me the truck, I gladly took him up on that. Jim was a pleasure to work with and will be back to see him for our next vehicle!
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November 2023 by Dan Milenkovic
I recently purchased a Shelby GT350 from this dealership and let me tell you it was an amazing and unforgettable experience!Originally, I was looking at multiple different options in the current market in various states. I called in and spoke to Jack for my initial conversation about getting some more photos and extremely specific/detailed videos of the car before I decided to make an offer. Both Jack and Ed were fantastic with their customer service and extremely quick with sending me all the information I requested with no hassle whatsoever.After I decided to weigh my options and make an offer on the car, Ed was more than happy to work with me on the price and gave me a final price with ZERO shady additional fees. Sent all the forms overnight to my home out of state with no issues for me to sign. Then when I decided I wanted to fly in and pick up the car myself, Ed even set up a concierge service to pick me up from the airport as well. Even the driver himself, Dale, was quite a stand up guy and enjoyed every minute of the drive back to the dealership.Couldn’t be more happy with the service they’ve provided me from start to finish. Amazing team and customer service, definitely one of the best experiences I’ve had in my life while purchasing a vehicle. Will definitely be sending anyone I know in the market for a car here first!
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November 2023 by L Pierce
Purchased a used F350 here over the weekend. Jack V. made the experience great. He was friendly and easy to talk to. The manager offered a reasonable price on our trade-in vehicle. Where were given great options for purchasing a warranty. All the staff we interacted with were warm & welcoming.They even snuck a gift into the truck after everything was completed and we were ready to leave. Totally thrilled my husband!Will definitely recommend this dealership to friends and family and check out their inventory for any future vehicle purchases we might make. It was about an hour drive for us from NW Jackson cty, but worth it.
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November 2023 by Cheri Hull
Bell Ford always goes above and beyond the folks at the body shop are amazing and Beth that does the sales she’s quite a gal. I wouldn’t buy a car from anybody else. They deserve five stars all around.
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September 2023 by David Calabrese
All went well with my salesman Lou and Mr. Calahan closing the deal. I took them a dozen donuts. Had to add some winshield washer fluid, but other than that..... it was perfect.
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August 2023 by M T
Found a beautiful F-150 online at Bell Ford. Living in Indiana they made it easy to work a deal via texts, emails, and calls. Jackie Vetitoe answered all my questions and made for an easy and no pressure sale experience. I will definitely look to them for future purchases.
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August 2023 by Carlos Penha
I had a great experience buying my 2016 Chevy Equinox with Lou at Bell Ford. Excellence on attending, answering questions and great pro-activity on preparing different scenarios of payments (48, 60, 72), as well as adding and removing extended warranty numbers. That was awesome. I say and checked the car, got a test drive, and got all the paper work done in less than three hours. I got the car in the same day.Unfortunately I got a small issue with the car one day later, but it was totally taken care of by Ed (Ford Bell Service Team). Car is back to my hands, working fine, no issues at all. Again, excellence in after-sales Service. I totally recommend this Dealer!
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August 2023 by Sherri Hannah
My salesman, Jeremy, found me the truck I wanted and was able to get me into the payment range I needed. I never once felt pressured and the atmosphere & experience in general was relaxing and fun. Every person I encountered was happy and smiling. Bell Ford will continue to get my business and I will recommend them to my friends and family!
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August 2023 by Jerri Federer
I would give zero stars if I could.My vehicle was an overnight drop off from an appointment made a few weeks prior. The issue my car is having is very specific and does not always happen, therefore we knew it was possible that there would not be a fix. However, your service advisor Josh did not call to confirm that my car was written up, looked at or even ready for pickup. Every single communication was initiated by my husband and he had to make multiple follow up calls when his calls weren’t returned.At the end of day 2, we were frustrated by Joshua’s lack of communication and let him know that we would pick our car up and try again another time. Joshua then proceeded to tell my husband that he was going to waive the diagnostic fee. No. This was a warranty claim. When my husband called him on that, he insisted that he told my husband that there would be a diagnostic fee. Again, no. You never even called.My husband asked Joshua to verify that our keyless entry worked as we’ve never used it and didn’t want to lock our only key in the car with no way to get in as we were picking up after hours. My husband then had to call back again because again, Joshua did not verify and call back. When my husband was able to talk to him, Joshua said our keyless entry was not working. My husband then asked that our car be left unlocked with a key hidden. Joshua agreed. When we came to pick up after hours, no surprise to us that our car was left unlocked WITHOUT A KEY. We then had to leave the car unsecured overnight in your lot as we had no idea what he’d done with our key.My husband had to call Joshua on day 3, well in to business hours, to ask him why he did not leave our key for us. He was told that leaving a key in an unlocked car was against policy. That’s fine. BUT he had no problem leaving my car unsecured overnight and LIED that we would be able to pick the car up.My husband insisted that they deliver the car to us, which they did. We checked the keyless entry. It works. Another lie by Joshua.If you want no communication, lies and frustration. This is the dealership for you. Things like this give dealerships a bad name. Do better.
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July 2023 by elizabeth betsy noe
Jordan (service advisor) is totally wonderful, very helpful and courteous, I highly recommend Jordan and Bell Ford’s service department in general. Grade A+
