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August 2023 by Gary F.
Beware of false/misleading advertising from this dealership regarding used cars. On April 10, 2023 I purchased a used 2022 Tesla Model 3 from Clift Auto in Adrian, MI. The car was publicly marketed as never having been in an accident and having had only one previous owner. The sales representative also told me on at least 2 occasions that the vehicle has never been in an accident and only had one owner. On June 12 I brought the vehicle to the Tesla Service Center for evaluation of the steering problem. I was informed by them that "we found your vehicle has been in an accident" . Tesla also reported to me on June 19 that "we can tell the vehicle hit something underneath in the front" . They also reported that "a used left half shaft has been installed on the vehicle" indicating that some type of repair had been attempted on the vehicle prior to its sale to me. Again, this was not disclosed to me at the time of purchase. They also noticed a non-Tesla metal bolt had been placed on the left underside of car, suggesting there had been structural damage to vehicle that was not disclosed to me at the time of purchase. I was also able to discover that the "one previous owner" was Hertz and that the vehicle was used as a rental vehicle. This was not disclosed to me at the time of purchase.
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August 2023 by Stanley R.
I would not recommend taking your vehicle here for any kind of service. I took my vehicle in for just an oil change and tire rotation. As usual they check your air filter and cabin filter. Which they said needed to be replaced. I told them no that I would take care of it . They said okay and a few minutes later they said my vehicle was ready. As I drove off the motor sounded a little different. When I arrived at my destination I popped the hood and found they didn't screw down the air filter case . Took it back the next day the lady that checked me in originally said she was so sorry. She got a mechanic to come out and screw it down. The next day I decided to change both filters. Well the mechanic only screwed in only 3 screws became the others were missing. So they never told me hey you're missing a few screws . So I put a new filter in tightened the screws that were there and took it back to them . Will the lady that checked me in originally said yeah I knew they were missing. My question was why in they hell didn't you tell me then ? I got another I'm sorry. She got the mechanic to put screws in that were missing. So I decided to talk to the owner of this dealership. Again I got an I'm sorry. Its pretty funny that when you take your vehicle into a dealership they take all these pictures of your car to cover their ass . I think they should start taking pictures of the area they are working on before and after. So my ass is covered especially if they can't do the job right. So I'm not sorry but don't take your vehicle there unless you take your pictures before and after . And this was just an oil change.
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November 2022 by Garry R.
Went looking for a used car. Found one I liked. Salesman couldn't find keys to start it. Salesman stated car was priced according to blue book. When I looked the car up it had been in not 1 accident but 3 . So if you buy from them check everything out very careful. I would have never thought a Buick dealership would have a car like that on it's lot for sale to the public. Guess things have really changed. Now even a Buick dealership will sell anything just to make a sale
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June 2022 by Bob J.
Tried to give me $26k trade for a $50k truck. Enough said. Run fast. Run far. Sales jerk thought it was funny when I called them on their scam. No reason to do business with such shady people.
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December 2021 by Brenda Y.
My car was faulty before I bought it and steve said it was certified fine I've had it for no more then 3 months and now an issue not covered by the warranty steve said was fine! It's thousands of dollars! Completely unacceptable to be lied to like that! Is that how you treat cancer patients! I need it for transportation for my chemo sessions! They were upset over my horse voice due to the treatments and started to make fun of it making me from the insult and embarrassment. The manager Brian is running a scam don't fall for it.think twice I wish I had have if I could have
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November 2021 by Jessica D L.
Sheisty... this is the word I would use.. We understand the used car market is hot and we know that we had been looking for this particular car for some time, so the "no debating" over the price I can understand... but we went on Black Friday and definitely expected some sort of special deals and some festive customer service. Unfortunately our salesman had other ideas and had nothing to offer us, eventho the vehicle was a good $2K overpriced. No discount on service contract, no undercoating to throw in for making the 90min drive. He actually said they do not prefer cash offers because then he won't get his "lender kickbacks" from their "corporate relationship". I asked to speak to a manager but got the finance guy instead, who again said no budging on the price and nothing else to offer. He then informs me that they have already gotten the loan approved on the full price plus tax, title and plates! We did not authorize the dealership to request an auto loan and had already secured our rates directly with our lender because we needed to pay off our other auto loan and roll that into the new one to have only one payment. The finance guy assured me they could do that (roll in the old loan w/o a trade in) and he would take my cash deposit on a credit card in house so we could leave with the car. They took the $2k cash deposit on a credit card, approved my payoff amount for the previous loan and reduced my monthly payments by $20 which seemed like something since I was getting no discounts or service or anything. They gave us 2 logo key chains for our 2 fobs. Then I call the credit union on Monday to find out why I have 2 auto loans and 2 payments expected in Dec!
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June 2021 by Christina P.
I love my GMC Acadia, but I will go to different dealership next time I buy a car. I did all of my financing online before I even seen the vehicle. When I arrived at my appt, the car exterior wasn't even clean, they couldn't take the time to run it through the wash. Then in list of features it advertised all weather mats, which it did not have. After purchasing car, no follow up from dealership. Very disappointing with how they promote their dealership, but its just like how they advertise their cars, they might have had it when they were new, but those features are no longer available but they still advertise it.
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March 2021 by Brad Horn
I ordered new floor mats and cargo mats from Clift's auto parts department. My mats came in very quickly and fit my vehicle perfectly. I am extremely happy with Clift and will be ordering all of my parts from them in the future!
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February 2021 by Grace G.
Clift is a NO HAGGLE dealership, but they fail to mention that until you arrive. I had been in contact over email the days leading up to coming in and checking out a used car at Clift. I was coming from an hour away, so I wanted to be clear with what I was looking for. I went in knowing that the vehicle was almost $2,000 over Blue Book and NADA cost. While looking at the vehicle, the salesman told me it was in perfect condition. That was clearly not the case as I saw the passenger seat leather had scratch marks all over from a small dog or cat. I pointed those out to him to which he seemed surprised he hadn't noticed them earlier. After I took the vehicle for a test drive, I asked the salesman if we could discuss numbers. He said no and that the prices on the tag are the cost, not including tax and fees. I said thank you and drove the hour back home. I left feeling as though they had no interest in me or my business. I wish the website or the salesman I had been emailing back and forth would have mentioned that their prices are non-negotiable instead of wasting my Saturday afternoon.
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March 2020 by Natalie W.
Definitely do not recommend. I'd have better luck with a monkey and YouTube than this place. They DO NOT care about their customers! Hopefully someone with better customer service takes over soon otherwise I can see this place going downhill if not already.
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March 2019 by Erick M.
Our GMC Acadia that we purchased from our fantastic sales rep, Jessi, is perfect for our family. Cliff Buick was efficient and swift with the sale, and didn't try any crazy car sales people stuff. Not only has the vehicle exceeded our standards, Jessi did the same. She was diligent, helpful, and incredibly knowledgeable. If you need a new set of wheels, please visit Clift, and I would recommend asking for Jessi personally. Thanks again.
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December 2018 by Montel H.
Worst car company and service department. Although great at loaning a car. I had front and rear work done to my car. Both jobs totaled over $1200 and both need to be redone. I do not recommend getting your car serviced at Clift.
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July 2017 by Keith C.
Took good care of me during our vehicle search, but more importantly made my wife feel at ease during the process. That's no small task and we appreciate them greatly. Scott and Patti were wonderful to do business with. Thank you!
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April 2016 by Nic W.
Stopped in to look at a vehicle. Talked with Steve Cagle. At this time I was just looking at cars wasn't sure what I wanted. He answered some questions for me and I left. I stopped back a couple weeks later. At this time I had an idea of what I wanted. After test driving the car a couple of times. The trade in and purchase process was very easy and straight forward. One of the best car buying experiences I have had.
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January 2016 by Christopher K.
Tailgate fell on my wife...again. Nice recall GM. Nationwide backup order. Customer care doesn't want to contact me back either. Par for the course with you guys.
