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November 2023 by Gail Johnson
This company’s web page and phone contact totally the worst we have ever encountered. Buyer BE WARNED! They do not make it easy to get an appointment for warranty work. Spent too many hours today trying just to get an appointment or talk to someone. Big fat ZERO on both!
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November 2023 by Hector Perez
I scheduled a drop off. They sent text messages about the progress and called when it was finished. They finished before 5:00. My CRV has a rear camera. It took about 3.5 hours. James was thorough and professional. Thanks.
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August 2023 by Matthew Cheaney
Great company and easy to navigate their website
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March 2023 by Hesh Breakstone
Just wasted over an hour first on-line and then on the phone. I need a morning appointment at my home to fix a rock chip. Safelight has done this before at my home and in the morning. The web site will not verify a morning appointment even months out.... It lets me select a morning but then the review page says 8:00 AM to 5:00 PM and I can't do that. So after chatting they finally coughed up a customer service number. Spent another 20 minutes with a CSR on the phone and she could not get me a morning appointment either even months out. So I have to go someplace else because of this and I am very disappointed that Safelight offers morning appointments but will not commit to one once you select it... That's a very poor way to treat clients. Most of all this not letting us speak to a human and making us struggle on-line with poorly written software is not how I want to do business with a provider. I'm going to have to find someone else and it's going to take even more time... Very disappointed.
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March 2023 by Beth Clark
I need to speak to a person. And you can not talk to a person. It's all an animated service. Get rid of that and give people a job. Some of us have issue that doesn't fall you your voice answering service
