-
January 2024 by Jesse R
⚠️WARNING ⚠️ DO NOT FALL FOR THEIR SCAM! WHERE YOU CAN ONLY UPGRADE IF YOU BUNDLE A WATCH, TABLET, ECT. TODAY IS MY 2ND EXPERIENCE WHERE THEY ATTEMPTED THIS IN THE LAST 6 MONTHS. 1ST TIME I CALLED CORPORATE AND FILED A COMPLAINT. THEY INFORMED ME THERE WAS NO SUCH BUNDLES! AND TODAY I JUST CAME To The Tecumseh Location. And I could upgrade just the phone with no bundles...with even a cheaper deposit....UNBELIEVABLE...THE LADY MANAGER AND COWORKERS ARE NOT HELPFUL OR ACCOMONDATING!!!!! BEWARE!!!!
-
January 2024 by Olivia Kinney
Went in to transfer my iPhone 11 data to my new Samsung galaxy 23 and Johnathan was extremely helpful. He helped us get the dongle we needed to complete the transfer. My biggest issue was that I could not login to my apple ID or even reset it, which made it difficult to transfer wirelessly, so his help in figuring out how to do it by connecting them with wires was great. He was very nice and attentive about the whole issue.
-
January 2024 by Fancy Pancy
Kai and Jonathan were so helpful. We had a wonderful experience and walked away so happy with our purchase. I highly recommend.
-
January 2024 by Tamera Rosenberg
Great people great service
-
November 2023 by Andrew Smith
My iphone was smashed. I carry personal insurance on our phones. In order to file a claim T-Mobile has to see the device and provide a cost for repair or replacement. Everyone at the store refused to help me unless I have insurance directly through T-Mobile. I have 14 lines for my business through sprint and T-Mobile for the last 22 years. I pay way too much money every month to get terrible service like this. No one at the store ever apologized or even offered to help direct me how I can get an estimate. The sad thing is that I went to AT&T right down the street. They printed off the replacement cost for my phone. It’s the same price list apple uses. You definitely do not need to be a phone repair expert to do this. The insurance company just requires that a professional look at it. Maybe I should consider switching to At&t? T-Mobile has gone downhill big time the last few years.
-
September 2023 by W&P Fishing
Kelsey is the rudest person I have dealt with, argued about a mistake she made to my service, refused to fix it told me it was my problem, completely ignored me to talk to her boyfriend outside and text on her phone I'll be sure to switch plans and inform all my friends to not go to tmobile. Worst store ever
-
August 2023 by Kim Dubendorfer
Had an issue with two other locations setting up my phone. Went to Jenni in Adrian and she stayed on it and got it done! Very helpful and I really appreciated her tenacity. The other locations just told me they couldn’t do it.
-
August 2023 by Jessi Cichetti
So thankful for all of Jenni’s help to understand my switch to T Mobile. She answered all of my questions with ease and ensured I knew all I needed to before I left the store. I would not hesitate to go back if she was the one helping me next time!
-
August 2023 by Melinda Ostrander
My service was an awesome experience and the nice lady who help me was very pleasant to work with her name is Kelsey Smith
-
July 2023 by Shielah Saenz
I have gone to this store and have dealt with Jenny multiple times. She has helped me with my phone more times than I can count. She has been patient, kind, knowledgeable and never once acted like I was bothering her. When she was not in, the other staff helps me just as well. I truly appreciate their time and efforts to make sure that I get the services that I needed at any given time.
-
July 2023 by Bobbie Wilson
So, I recently visited the T-Mobile store in Adrian, Michigan, and I have to say, it was one of the best customer service experiences I've had in a long time normally going into a cell phone store is either a bad or good thing. either something is wrong with your phone or your getting a new one Jenni the sales representative inside was very sweet and patient listening to my whole reasoning for needing a new phone plan & phone in the first place. Without the feeling of her just trying to sell her company’s products to me. When I had genuinely gone through a hard human experience she waspatient when it counted It was a genuinely good experience.Overall, I would highly recommend visiting the T-Mobile store in Adrian, Michigan & asking for my new friend Jennifer if you're in need of a new phone or phone plan. You won't be disappointed
-
July 2023 by Hailey Southard
The lovely women at t-mobile helped me today, they were able to fix other people’s mistakes while finding what was best for me and my family. Also side note they did amazing with my 11 month old they even gave her toys to keep her occupied during our time there
-
July 2023 by Lindsay Hayden
Kelsey S at T mobile in Adrian for the WIN! She is very knowledgeable and respectful. The only staff member I’ll go to hands down the best! She has always fixed my needs and I appreciate her.
-
July 2023 by Brook Campbell
Kelsey was a great help, quick to transfer everything off my old phone to my new phone. Making the transition from Verizon to T Mobile smooth and simple. Highly recommend working with Kelsey.
-
July 2023 by Chantaé
Jenni S was super helpful in assisting me with my upgrade. She was able to figure out a few different options for me & was very knowledgeable about all the different plans & new features with my phone.
