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November 2023 by Alicia Soto
After 5 years of 2 personal accounts & 2 years of my business account I sadly will be leaving TLC. Horrible bank to do business with if you own your own shop. They have a program that is available to business owners to not hold any your funds & to deposit them without going into the branch. This would have saved my business a huge headache. Working with Jim & Derrick hasn’t been helpful whatsoever. From these two themselves it’s my job to call in & see what programs are available for my business to help it run more efficiently.I’m just wondering how would I know about any of these programs they offer if I don’t call & ask about something I have zero knowledge that this program exists. When I signed up for my account, this should have been something that was explained to benefit my business, but it was not. This bank is not for the Community, they are more in it for profit than anything. Also left a message with Derek the commercial business manager on Friday and still has not returned my call. Extremely disappointed with the customer service. Jim was kind & I understand this isn’t in his hands but at the very least I expected a call back from the manger of this department.
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November 2023 by Robert Curtis
I would not use this credit union. My card number was stolen and used. Then TLC charged me multiple overdraft fees and then told me there is nothing they can do when I have proof my info was stolen.
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October 2023 by Michael D.
I have had nothing but great dealings with TLC, since moving to Adrian from Grand Rapids in 1981 when the Meijer opened. I had been with the Meijer Credit Union since 1971, so I knew how Credit Unions operated, and it was more accessible now that I lived in this community. My wife and I have had multiple loans through TLC, from autos through home, with always a lower interest rate than banks. I have always been treated with dignity and respect from all employees. whether at a window or in an office. I promote TLC as a great institution to keep money in, to our children and friends alike, because we truly are members, and not customers. Instead of profits going to shareholders, WE are the shareholders, and the profit is returned to us, in the form of higher savings rates, and lower loan interest rates. Who could ask for anything more.
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June 2023 by Josh G.
As I was sitting on a bench out side the staff that had approached me was rude, and outlandish; although I have never spoke to her before. Then proceeded to tell me to "move on" after our brief interaction.
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April 2023 by Andrea Harris
I have had many issues with TLC... between the shady stuff that was done while my other and half and I were getting a mortgage through them to buy a home up to now being charged $2 because I don't have a need to use their online banking...if you don't use their online banking every 60 days they automatically assume you want mailed statements ...which I don't... and they will then charge you automatically for mailed statements. I have no need for their online banking, I do not use them for my primary banking...I don't need to be online every 60 days to check on my loans. Absolutely ridiculous!
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March 2023 by Adam S.
Crazy over draw fees with no notice
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March 2023 by Chuck Loftis
Did what needed be done in an expeditious manner.
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January 2023 by Julie B.
I had financial difficulties almost 10 years ago now anyhow this place closed my checking account and now I cannot ever bank with them ever again. I think it shows like 38 dollars on my credit report still? Yeah this is another reason why financial education is a must. They didn't ask me or confront me or offer any kind of help. I'm with Huntington bank since 1997 and they helped me after my husband died from cancer with a revolving line of credit. This helped me so much and I'm so grateful to them.TLC could learn more about helping their customers not causing them more grief.
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September 2022 by Lauren Perez
I used to really love TLC when I was younger. But now I am starting to realize they make it very easy for you to overdraft and will not show debit/payments when you make them. Unfortunately I am not in the age of checkbooks, but you should keep a check book if you open an account with TLC because it will not keep an accurate history of your payments.
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August 2022 by Aurora Slusser
If I could give this place negative stars I would. If you're doing business with them I would go elsewhere immediately. they have no problem stealing your money with no warning and no care. Their customer service is horrible, cruel and cold. The manager of collections, Susan. Has to be one of the worst people I've ever come in contact with. They will not protect or look after their members. All they care about is getting their money at whatever means necessary. Today they stole $5000 from a single mom, my mom and put her accounts negative. They did this hiding behind their policies and contracts all to protect themselves first instead of their members. I went in their to accept responsibility for my account that was negative and tried to work out a payment arrangement but instead they decided to steal all the money from my mother who was joint on the account. When we went to talk to them about rectifying the situation they basically told us it's not their problem and hit us with the door as we left. Worse conduction of business ever. Susan should be fired. I understand you have to have thick skin to do the job she has but to treat people like they don't matter and are nothing is just wrong. So much for members come first. Since I have to keep my account cause I have my student loan with them I will be at the next member meeting and I will give a peice of my mind.
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March 2022 by Eddy Richards
Always a new teller that doesn't know how to do their job. Customer service is the worst but what do you expect for minimum wage. Wants an account number just to make change. It's places like this that makes me tell as many people who will listen not to use them. I always dread going in there each month for work.
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December 2021 by Joanne O.
If I could, I would give them a zero. After 20 years of being a member of this bank, they tell me I can no longer deposit checks with the company name on them. We are a proprietor and it is perfectly legal to do this. When I wrote to them and let them know, they said they would disable my mobile deposit feature. Do you believe this ? They never give good customer service and they seem to do everything they can not to give good customer service. If you want to keep your blood pressure down, DO NOT join this particular credit union. They are the WORST bank. This is all just my opinion, but it is true.
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July 2021 by Melissa G.
We needed a notary after the Postal Plus didn’t have a notary on staff ( when they said they would have one until closing). Elizabeth Chase was awesome, she got us right in and got our documents signed snd on our way. Thank you very much!!!
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June 2021 by Rosemary Hardnett
Been there for 20 years or more
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April 2021 by Andrew Currier
moblie app sucks don't work have the time
