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March 2024 by Julia R.
Wire transfer not sent back. This was a scam, reported as fraud through Wells Fargo bank and not refunded!
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October 2023 by Michael D.
I have had nothing but great dealings with TLC, since moving to Adrian from Grand Rapids in 1981 when the Meijer opened. I had been with the Meijer Credit Union since 1971, so I knew how Credit Unions operated, and it was more accessible now that I lived in this community. My wife and I have had multiple loans through TLC, from autos through home, with always a lower interest rate than banks. I have always been treated with dignity and respect from all employees. whether at a window or in an office. I promote TLC as a great institution to keep money in, to our children and friends alike, because we truly are members, and not customers. Instead of profits going to shareholders, WE are the shareholders, and the profit is returned to us, in the form of higher savings rates, and lower loan interest rates. Who could ask for anything more.
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June 2023 by Josh G.
As I was sitting on a bench out side the staff that had approached me was rude, and outlandish; although I have never spoke to her before. Then proceeded to tell me to "move on" after our brief interaction.
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March 2023 by Adam S.
Crazy over draw fees with no notice
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January 2023 by Julie B.
I had financial difficulties almost 10 years ago now anyhow this place closed my checking account and now I cannot ever bank with them ever again. I think it shows like 38 dollars on my credit report still? Yeah this is another reason why financial education is a must. They didn't ask me or confront me or offer any kind of help. I'm with Huntington bank since 1997 and they helped me after my husband died from cancer with a revolving line of credit. This helped me so much and I'm so grateful to them.TLC could learn more about helping their customers not causing them more grief.
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December 2021 by Joanne O.
If I could, I would give them a zero. After 20 years of being a member of this bank, they tell me I can no longer deposit checks with the company name on them. We are a proprietor and it is perfectly legal to do this. When I wrote to them and let them know, they said they would disable my mobile deposit feature. Do you believe this ? They never give good customer service and they seem to do everything they can not to give good customer service. If you want to keep your blood pressure down, DO NOT join this particular credit union. They are the WORST bank. This is all just my opinion, but it is true.
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May 2021 by Shelby Castle
Mike Walters is the best!!! He went above and beyond for me!!
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March 2021 by Heather B.
Can you imagine working 40 hours a week at a job and earning a paycheck and then being denied access to your money? Well that's what happens when you trust TLC bank with your money . Always a surprise never a phone call or message 9f any kind. Just randomly go to make a purchase and have my funds denied. My husband went to withdraw money at an ATM and was told that his funds were restricted. Upon further investigation I was told that a $27.67 purchase at a local gas station within 2 miles down the road from my house (that we frequent. almost daily) was deemed "suspicious"/fraudulent. Why would that be suspicious!? Why would that warrant me not being able to spend my own money. I have had, access to my debit card turned off, restricted, and blocked on two separate occasions due to charges being flagged as fraudulent. In both instances this was super inconvenient, and the activity that was deemed fraudulent nonsense. It highly inconvenience me and my family on several occasions. Imagine being on low fuel and stopping at a gas station right after payday or right after you know there's been a deposit in your account and being told that you're not allowed to spend your own money. And mrs. Purely based on somebody's interpretation of fraudulent activity on my account? I am an adult my husband and I are more than capable of monitoring our bank account for fraudulent activity this is disrupted Our Lives. We have children a mortgage vehicles are funds and finances should not be restricted when we've trusted Institution with our pay checks. If it can happen to me it can happen to you. It will always be at the most inconvenient time and both times in my experience it has been nonsense baseless fraudulent activity and upset my family greatly.
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June 2020 by Kathy P.
They are getting rich off charging $28.00 per transaction on overdraft! They used to deposit the entire overdraft amount into your account and charge one service charge which was still steep. But now they've just gotten greedy! They charge per increment. The rich get richer...
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March 2020 by Robert L.
Wife and I stopped into TLC in Blissfield recently to pay off her auto loan due to us being locked out frequently as we did not log in often enough since we had everything set up so we never missed a payment. We were helped by Donte Howard, who was very personable and helpful. We found Donte to be very pleasant to converse with and helpful with the issue of stopping our auto money transfer from our major banking institution to TLC. I wish to take a moment to express our view that we need more people like Donte in customer service EVERYWHERE. He left such a lasting impression on us I felt the need to write a review expressing our feeling. VERY NICE AND HELPFUL PERSON, thank you Donte.
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September 2019 by Dick H.
One the worst banks I've dealt with in more than 50 years. Not senior friendly, renege on promises made, hold direct deposits for days, half their staff un-friendly, some their executives dishonest, not at all helpful, all in all sorry I ever met them. As the saying goes " buyer beware".
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June 2019 by Kellie White
TLC is the best credit union I've heard and had. They listen to you and help you the best they can.
