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February 2024 by Doug Kelly
I picked up a “new” iPhone 14 in Dec 2023 from this store, but the phone was actually used. When I tried to set it up, there was already a 6 digit passcode on it. The store was not helpful in resolving the problem or facilitating an exchange. Instead they suggested I call Apple, who said the phone had actually been activated a month before my purchase. After hours on tech support, I finally had it resolved, but no one should have to deal with that. I understand mistakes happen, but at least try to be helpful to the customer.
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January 2024 by Renae Jones
Horrible customer service. This is an Authorized Retailer, not an actual Verizon Corporate store. Obviously, they don't hold their employees to the same standards.
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January 2024 by Nicole Ashby
Matt helped me buy the new iPhone. IT was quick and easy and the service is so reliable!
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January 2024 by Orami Yu
Very kind people!
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January 2024 by msstock87
A Plus customer service!
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January 2024 by Colleen Kunka
Went into the store and needed help with an issue. Everybody was warm and helpful, especially the manager. Sorry to read the negative reviews, what a bunch of Karens who don’t know how the world works. Especially to the person complaining about being charged a fee, if you went to Best Buy Geek squad with an issue they would charge you for their services. Nobody works for free.
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January 2024 by Matt K
This store is amazing. Reading all the negative reviews reminds me of why "Karens" exist and I feel bad for the workers who have to deal with that. I have been in this store multiple times and absolutely everyone here is helpful, friendly and knowledgable to Verizon. My most recent visit, they helped me set up my business account and the new manager and the whole staff got involved at some point. I couldn't be happier as a customer and I will defend against all those negative reviews if I have to stand at the door with a sign that says "Shop Here". This Verizon is the best!
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January 2024 by Jim
In my experience this store is a lying rip off. They charge a separate fee for every device sold “ transfer and set up fee”. Even if the person doesn’t touch the device. 40 bucks per device before Verizon adds 35 per device. They lied and told me it was sales tax. When I called corporate they said I would get it back in coupons after 30 days but again a lie. Told today that’s not true.They also turn on every single billing feature without asking. They added insurance and mobile hotspot fees on my bill. Verizon said added by russelll cellular. Go to a corporate store and NO fees NO lies. I had the manager help me too so this is their policy and way of getting paid. Don’t trust these fraudulent sales people
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December 2023 by Brenda Morse
Beware...The heavy set guy that is in the back left of the store is totally INCOMPETENT!!! The second to the last time i was in the store with an issue, he kept telling me i needed a new sim card that mine was old and most likely causing some of the issues i had. Well i received the new sim card and waited about 3 wks before i put it in. The day after i inserted the new sim card i kept getting activation required messages, so i took it into the store to see what was causing the issue. First i started off with the young kid up front, right side, who seemed clueless on what to do so when the next person came in i got shuffled to the guy in the back again. He kept fidgeting with my phone for about 20mins then looked at me and said my phone was no longer going to work, he tried everything he could and it wouldn't accept the new sim card...i was livid!!! I bit my tongue and left not knowing how i was going to be able to afford another phone at the ridiculous prices companies want. I waited a couple days and found a phone i could use to call the number listed and she explained all he did was get into my account and nothing else!!! She could see what had and hadn't been done and fixed the issue within minutes by activating the new card!! If i would have went out and gotten a new phone because this guy is INCOMPETENT and said my phone wouldn't work anymore, he would be paying for the new phone plus added benefits for mental anguish!!
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November 2023 by Rick Mellinger
LOOK AT ALL THE 1 STAR REVIEWS! They earned another.Don't go on Sunday, the associate doesn't have a clue. I watched him upset multiple customers.I came back twice and ended up dropping my Hotspot, because your representative said they aren't meant to work right.They lost most of my service already, one more problem and they'll lose it all. 16 calls and 4 36 mile trips to be told your service isn't very good. You and Russell and Verizon need to get a job they can handle.If you don't believe me, look at ALL The ONE STAR REVIEWS. That many upset customers tells you stay away from Russell and Verizon.
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October 2023 by Carissa
Verizon is terrible. If you want service, ever, go anywhere else but verizon. They are constantly telling me there are no outages, but I never have more than 1 bar. I wish I could leave and go somewhere else but now I'm locked in on this expensive phone. Verizon sucks!
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September 2023 by Theurgic
I borrowed a phone and called to see if they sold sims cards. The lady on the phone told me she did and to come on by. Drove 20 minutes, was told they were out of stock after guy plays with my new phone, and had to drive 20 minutes home empty handed. 40 minutes I'm never gonna see again and I CALLED ahead of time just to prevent that from happening. On another level of disrespectful, what the hell did I do?I messaged Russelcelluar. Based off even corporate's response you people really just don't care and choose to instigate negative emotions. You wasted my time, my money, and my day. I'm never setting foot in your store again. Why would I? I'm just returning the phone and gonna go with a completely different carrier. Every chance I get I'm gonna warn others not to give you business. You people disgust me. Terrible customer service.
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September 2023 by Doyle M.
Store consistently closes an 10-15 minutes early. I'd say I don't recommend but it's unfortunately the only Verizon store in the middle of nowhere.
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July 2023 by Brigitte Frost
We've been Verizon customer for 20+ years and were hoping to look at options to reduce our monthly bills. My husband went yesterday to buy new phones and asked what deals they had. The customer rep didn't have anything and gave little effort to keep our business. He ended up going next door and changing to T-Mobile.
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April 2023 by Luke M.
Verizon is awful - they will change your prices - beware! The douche bags at this location lie straight to your face and then have no accountability because they refer you to Verizon for help. Do yourself a favor and go to TMobile and they have a price guarantee. my coat has been the same monthly cost and my promos don't change. Russell - you SUCK!
