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March 2024 by Nicole
Would honest to god leave negative stars if I could. Absolutely disgusting customer service. Perhaps a service training course would help and some compassion to the people that try and call over the phone.
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March 2024 by Greg Karlis
Long time customer of suburban propane left because of the outrageous prices. I called everyone who serviced my area and despite the bad reviews for Alpine I called them anyhow. I talked to Amanda and I want you to know she was prompt professional and very courteous. Had my tank installed the next day and just like Amanda the installer also was prompt courteous and professional. Highly recommend Alpine to anyone looking for propane service
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February 2024 by Zach Rose
Today I received a letter from Alpine Propane co informing me in the middle of winter that I do not use enough propane, and that they are going to come and get my tank. I paid in full to have it filled October 23rd. Do not use this company as it is a scam beware of this company as it isn’t reputable! They will sell you propane, and then tell you that you don’t use enough of it and then charge you to pump out the propane you already paid for so they can take your tank and sell the propane to someone else. NICE SCAM - Dan
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February 2024 by Julie Jackson-Hall
Taking my tank cause I don’t buy enough propane. Are you serious how horrible. I am a paying customer.
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February 2024 by Mike Collins
We shopped pricing for propane, got a few estimates. We decided to go with Alpine because of their customer service and a lower price copared to the other quotes. Amanda answered all our questions and was very knowledgeable. She guided us through the process from start to finish and had our tank installed the very next day.Thanks Amanda!
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December 2023 by RJ Stillwell
Worst service I have ever experienced and all I did was buy a house with the tank on the property. Ellsworth is much better.
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May 2023 by Dean Williams
Consider STRONGLY before before doing business with Alpine Propane in Alanson:1. Lady at front desk is EXTREMELY RUDE AND DISMISSIVE....!2. AND, after Alpine propane tank was installed at my residence , I smelled propane around my home. The tank lines at regulator were leaking (I fixed) and I went to Alanson Propane, and I told the lady at the front desk. She said, in a very short and dismissive tone said that "at times the installed" " lines and fittings come loose..." Me: It has only been about a month!!!!! I expected more conversation from her, a sorry, or some type of resolve, or reimbursement for lost propane... None. She sat there and did not say one more word!!!! I've NEVER seen anything like that....! I left, confused and no resolve....! Me thinking: No way did those gas lines (ALL) come loose like that in a month's time as the rude and mean lady said.....!3. Alpine Propane has the lowest ratings on Google, and I can see why. I have a lot more to tell...... I talked to that lady in Alanson, (3) times, and each and every time she stopped talking and IGNORED that I was even there......! I did not use the propane tank at my residence from Alanson Alpine Propane because of this lady at Alpine's front desk... My tank was picked up, and I have yet to be reimbursed for the contents of the partially full propane tank.....! Based on my experiences, and listening to what I've read, I am doing my Propane business elsewhere.I don't like to hate on anyone, but that is one of the Rudest ladies that I have ever come across.....!
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March 2023 by Crystal Shann
Delivery drivers I’ve had no problems with; great job. Front office in Alanson is another story. Always rude when you call. Called at 345 to pay a bill and they were on emergency dispatch already. (Close at 4) Another time my husbands name is on it but wouldn’t let me his wife pay a bill. Have also called with 15% left and got verbally recommended for calling to late. We only use 2% a week in the summer. How long does it take; long story short Alanson customer service is sub par.?
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February 2023 by Connor Smith
Not very friendly... Had a few issues getting my tank filled in a timely manner.
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December 2022 by Maarissa Mason
I can’t say enough good things about the customer care I received from Alpine propane, both the Gaylord and Alanson offices. We were scheduled for new propane service with another company, and our old company picked up the tank a month before our new service was to be set. Alpine listened to all of my panic, and had a tank delivered the very next day. Kenda in the Gaylord office contacted the Alanson office herself for me (as this was where they would be delivering from to my address) to explain our unique situation. Amanda from Alanson answered all of my questions and was so kind and understanding. Allen delivered the tank the next morning and was prompt, on time and extremely friendly and helpful. We should have called them from the beginning. Thank you alpine propane- you have just gained lifelong customers.
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November 2022 by Maarissa Brostrom
I can’t say enough good things about the customer care I received from Alpine propane, both the Gaylord and Alanson offices. We were scheduled for new propane service with another company, and our old company picked up the tank a month before our new service was to be set. Alpine listened to all of my panic, and had a tank delivered the very next day. Kenda in the Gaylord office contacted the Alanson office herself for me (as this was where they would be delivering from to my address) to explain our unique situation. Amanda from Alanson answered all of my questions and was so kind and understanding. Allen delivered the tank the next morning and was prompt, on time and extremely friendly and helpful. We should have called them from the beginning. Thank you alpine propane- you have just gained lifelong customers.
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March 2022 by Marilyn Moyer
I am more than pleased with Alpine Propane. They have outstanding rates, great service and awesome staff.Dump your old propane supplier and call Alpine. You won't regret it!!!
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February 2022 by Jess
Not a great company for low usage customers. Propane better be your PRIMARY fuel not secondary or be ready for them to keep you for a few years only to send you a letter giving you the boot!! I leased my tank but they need it back due to a tank shortage. Now i have to go looking for a new propane tank to buy so they can “fill” it instead. IN JANUARY.
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February 2022 by Barb Inch
We do NOT recommend Alpine Propane-Alanson!! Amanda at front desk is extremely RUDE & hung up on my husband when he tried to get clarification on some things!! We were leasing a 500 gallon propane tank for past 4 yrs & in Jan 2021 they sent out a truck to chk why we weren’t using enough propane!! We have a boiler we use for heat in the winter!! We received a very nasty letter from them that they needed our 500 gallon tank due to storage but we could buy a smaller tank—we didn’t want a smaller tank! Letter stated if we chose not to lease/buy smaller tank-they would be picking up our tank April 30th. Husband called Amanda and asked if we could buy our tank we were already leasing & she said NO!!! VERY RUDE! He called Gaylord office & complained to them as well about her!!! He has NEVER been treated like that—NOT someone you would want answering your phones as a customer service person!!
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February 2022 by Michigan Carguy
Switched from Suburban Propane and saved a ton of money after being with them for 4 years.Amanda and the crew in Alanson are top notch and have been so helpful during this process. We are local so we wanted to deal with a local company. Highly recommend Alpine Propane!
