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October 2023 by Holly VanderVeen
We were so impressed by the complete detail package we had done on our vehicle. It was so thoroughly and carefully cleaned inside and out. Touch of class went 'above and beyond' and their attention to detail shows. Much better work than the big chains in my opinion! Will be back. Great value. Easy to communicate and schedule with great flexibility. Thanks touch of class!
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October 2023 by Eric Dulmes
I've usually had good experiences here, but the car wash brushes pulled off some weather stripping from my roof. I filed an incident report with one of the employees and never heard back. I then called a week or 2 later, left a message, and never heard back. It's minor damage, but all the more reason to help out a customer and do the right thing, especially when their posted signs say they are responsible for damage like this. Sadly, they have not made it right.
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October 2023 by Michael Fett
((Disgusted and disappointed)) No contact, no one answers the phone. They left my car running all day! Lost important items for my car. Left it to me to put everything back in my car?!?! Staff was rude and ignorant. I will NOT be going back and will be letting everyone know about my experience. Disgusted and disappointing.Services: Auto detailing
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October 2023 by Ben Wright
Added new features over the last month. A cloth carpet cleaner and courtesy towels.
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September 2023 by Chad Football
I have a membership here but have had really bad experiences lately. First off, the two people spraying as you drive in barely do anything and never spray the back which is a spot that needs it most. Especially, having a jeep wrangler. Secondly, the roller that comes over the windshield wasn’t working for awhile yet I’m paying for a works membership. I love supporting the local business but big brother tommy is moving in and may make the switch.
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September 2023 by Sandy ..
The manager, Quinn here is rude. i filled out an incident report twice and never received a call. very poor customer service. recently i went through, 2 scratches on my windshield when I pulled out I know they wete not there as I noticed it mmediately. i went right bavk and Terry said none of their equipment would do that. His only solution was Do you want to cancel, when I sad yes he said "awesome"- ill be switxhing over to Tommy's. I've been unsatisfied with their washes and the damage to my vehicle for a long time.
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June 2023 by Brandon Armstrong
Fairly priced carwash with friendly service!
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May 2023 by Grysen Properties
Very pleased with the detailing services at touch of class. My car looks and smells brand new! Not one area was missed. I will be returning!!Service: Auto detailing
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March 2023 by John Kellogg
Was a very ideal and quality carwash for the price. Now they are price gouging at 18 a dollars for a car wash! And 9 for the works? I would completely understand if they spent the time to spray and wash before it goes through(only gets done half the time or lousy job) and dry after. Go to Fast eddies or quality you will be much happier.
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February 2023 by A Ross
The only problem I have with them is they don't pay attention when waving you into the car wash!! Besides that there great
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November 2022 by Alicia “Ali” Stone
Love this place! Free vacuuming stations & many different wash packages, the employees are always friendly & professional. "The Works" will make your vehicle look amazing!
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November 2022 by Alicia Stone
Love this place! Free vacuuming stations & many different wash packages, the employees are always friendly & professional. "The Works" will make your vehicle look amazing!
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November 2022 by MariJo Bakale
I took my 2021 Jeep Rubicon through the car wash today. My Jeep had road dirt on it from dirt roads. I just paid for “The Works” premium wash. I watched as the two young women were supposed to be pre cleaning before entering the wash. They never even sprayed my back window or back door and did a fake spray of the rest of the vehicle. My back window was just as dirty upon exiting the wash as when I entered. I used to give a$2 tip to each worker, but over the past year the attention to detail has been severely lacking.I was thinking of using the detail cleaning for my Jeep interior, but my experience today showed me that if this is the way the car wash is run, I don’t trust the attention to detail in the detailing department.I’ll just continue to use Lakeside in Grand Haven.
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August 2022 by Kashmir
The manager listened to some prior misunderstanding I had a couple months back. I respect that and followed thru with no slip covers. He answered my questions about where the runoff ends up, which was a relief to me. They also accept cash and have nice free vacuums. Thanks ✨??
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July 2022 by Chad Wede
My car was damaged at car wash and I couldn't get a call back when asking direction we need to take to resolve 2 emails and multiple calls with no answer or responseService: Car waxing