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September 2023 by Lucas Paul
I went in to get 2 tires installed. Waited about a hour. They pulled it out & told me your all set. I paid & went outside to find out nothing was done. The owner told me he will take care of me tomorrow. I called around noon on Saturday they were closed. I called money the tire machine was still down. I called Tuesday they were booked up for a week!!! Im going in to get a refund & I guess will have to go somewhere else.
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September 2023 by Anne Caillaud
People were courteous and expedient. I really appreciate the fact that they only charged for what was needed, rather than try to impose extra unnecessary repairs as is unfortunately the case at many auto mechanics in Grand Rapids.I will definitely use Dykstra’s services again in the future.Service: Tires
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August 2023 by Robert Graham
Weekend car trouble and I live in a different state. My friend recommended this shop to me. I already had my car towed to the shop over the weekend due to maybe my transmission. Received a phone call this morning from a lady at the store saying they WOULDN’T check my car if i did have transmission problems, and I’m used to bad news but she was disrespectful and rude towards me. Their website says they do transmission service but won’t preform a diagnosis to find the problem. This might not be a bad auto shop/mechanic but the lady who answered the phone today 07/31/23 needs to moved from the answering the phone if you can’t be humanly decent or slightly helpful simply no good communication or professionalism.
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August 2023 by Greg Deemer
Fantastic work as always. I’ve been taking my vehicles here for probably close to 8 years. They’ve always been honest about what repairs need to be done and what can wait awhile, which I respect more than I can express.Also great people working here, always very friendly and understanding!Thanks Guys!Service: Steering & suspension repair
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July 2023 by Sarah Ruch
My car was not cooling so I took it in and they put the special dye in and "recharged" air conditioning. It has been over a month and I just went in to see if my A/C is in fact leaking but they couldn't find a leak. It must be very small. Ethan was very professional answering the busy phones and was very helpful explaining what was going on with the A/C. Avery was my technician and he was very fast and courteous when bringing my car back! We have been going to Dykstras here Allendale for over 20 years and will continue.Service: Auto A/C recharge
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July 2023 by Haley Buhland
I had to work last minute and they were great at letting me get my car in early! And I had to work until after they closed and they made sure that my car was locked, key hidden, and in a secure location for me to pick up later! When I was shopping for new tires they were very helpful with finding me something I could both afford and last a long time (and be safe during Michigan winters). Great service, great price! Will be returning and recommending to family/friends!Service: Tires
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July 2023 by Barb Townsend
While heading out on a trip, I needed my tire fixed. Their crew had me in and out in less than 40 minutes. The job was done well and at a very reasonable price. Should I ever need more work done on my car, I will return. I'm very glad to have located Dykstra Auto! They run a quality business.Service: Tires
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June 2023 by A L
I had one experience here and it was pretty laughable. We made an appointment here a day or two in advance, something was shaking/rattling underneath the hood of my roommate's car. We showed up on time, and the lady at the front desk said, "Oh, I didn't get a chance to call you today. I apologize. We don't have the techs here to do the work you need." Never called us in advance to tell us not to come, we took time off of work to drive here and make sure we got his car in on time, and told us to take it a different place instead.Glad we did, it ended up being a super simple repair that wasn't even engine related. We got it diagnosed within 4 minutes of taking it to a different shop.Anyway, no experience with the actual techs, but no one even took a look at the car, and the professionalism and communication was seriously lacking. A call or text could've easily been made to let us know not to come, rather than us taking time off and showing up and hearing the excuse that someone "didn't get a chance" to let us know not to come -- pretty simple and routine for any business to give a twenty-second text and cancel an appointment.
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June 2023 by Allison Shattuck
Staff is very friendly! They got my car in quickly and checked it out, they gave me great instructions and guidance. Since it was not a major issue and didn’t need any fixes they didn’t charge me but offered for me to come in if anything more changes. Highly recommend!
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June 2023 by Alycia M. VanHouten
so I had to visit this location twice. the first time, it was short and quick but they couldn't finish the job so I had to come back 2 weeks later. i dropped my car off at 730am and they repaired it without my permission 5 hours later after I asked for them to call me with the diagnosis first. back story: we already replaced the part they replaced TWO DAYS PRIOR in under 30 minutes and just needed the code cleared for the check engine light.it is what it is. I had a talk with the staff and they did their best to correct it for the future.
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June 2023 by Brianna White
I completely forgot to leave them a review! As a young woman who often feels inferior in male dominated fields I was very thorough and hesitant when I needed to find a new mechanic. I read their reviews and knew I'd at least give them a chance once. They picked up the phone before it could ring more than 3 times every time I called to ask questions. They made me a part of the process through it all. They offered explanations that made sense to me, gave me more than my fair share of space to ask questions and they never made me feel inferior. This was all before they even fixed my car. I got in, they made the process so simple, and I was out, they even contacted me a few days later to make sure everything was to my liking and to give me more opportunities to ask questions. They made me feel like I was more than just a customer, it is few and far between that a company makes you feel like family but at Dykstra's that's exactly what it felt like. I will not take my car anywhere else but here. The employee's were beyond amazing. Thank you!Service: Brakes
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June 2023 by Shawn Moore
Got oil change, able to get me in <1 week. Checked over the car since I had a brief check engine light. Using a new system where you can review what they checked on a text/ online which was super convenient. Always nice people.
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June 2023 by Bessie Childs
The best price around for the repair (flex pipe). I called several places around West MI (Muskegon, Grand Haven, Holland) and their price was anywhere from $26 - $125 less than other auto repair shops. Excellent customer service as well! Thank you, Dykstra’s Auto - Allendale!Service: General repairs & maintenance
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June 2023 by Jeremy Underwood
Worked through challenging issue with getting AC repaired. It took three tries to figure out the leak, but they worked with me on the labor to keep the cost down. Appreciate businesses that understand the customer and work well with you. AC works great now.
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March 2023 by Mark B.
Took my wife's 2016 Honda Accord To Dexter's Hudsonville a few weeks ago And they had to put on new calipers rotors and brake pads on the rear For $975. I assumed for that price they were putting on original equipment Honda parts but they informed me that they were putting on Bosh brake pads and I don't know what for the calipers. So I called Honda and asked them for a ballpark figure on what they would charge me at the dealership and they were only Within $200 of They're Estimate. At least it came with a 3 year parts on labor warranty which is good. But being on a limited income I have to think twice next time about the high price.