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April 2024 by Jasmine K
The staff are always so nice and the cookies taste great every time!
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March 2024 by Mark S
The cookies are delicious, the ordering was fast. My issue really is just price. They are a darn good cookie, but I’m not sure in a blind taste test if I’d prefer them over other places fresh cookies like for instance Costco. And theirs cost way less. Crumbl cookies are also very pricy, but their product is more unique in my opinion.So if you’re just out and about and want to grab a quick snack I think this place is great, but I wouldn’t pick up packs for a party or the office here.
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February 2024 by Jaide Clowney
Got delivery and this is the 2nd time they failed to call after I asked them to when they were going to deliver. Left it outside these two times.
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February 2024 by Steve E
Friendly staff and fresh cookies!
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February 2024 by Jimmie Floyd III
Fresh hot cookies anytime!!! One of the best cookie spots out.....and I'm an Original Cookie lover from my childhood days!!
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January 2024 by It's another ONE
Amazing staff!
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November 2023 by Kenn Apley
Expensive but wonderful.
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September 2023 by Alexis Due
Beyond amazing cookies. Would definitely revisit to purchase more.
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September 2023 by Seul-rin Y.
love getting their cookies! always warm and fresh! only downside is they do run out of flavors that i really want but overall love coming here for a warm cookie!
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May 2023 by Morgan E.
They charged me for a birthday box and it did not even come with it on top of that this is small for 30$ dont ruin anyone's birthday by coming here don't waste your money. the only reason they make money is because weed is legal in this state
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January 2023 by Elise E.
I am extremely disappointed the lack of service. I was trying to place a mobile order to be delivered, the website was extremely glitchy and so is the app. We tried calling multiple times and no one picked up Very annoyed, probably will not order from this location again. It's taken 40 minutes and we still haven't been able to place an order.
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November 2022 by Carole gafa
I ordered online a brownie with sprinkles and an ice cream sandwich to be delivered to my daughter for her birthday.The shift manager cancelled my order without letting me know, because she said they had no ice cream.After waiting 50 minutes for a delivery that never came, I called the Allendale location inquiring about my order. The shift manager was very short, snippy and abrupt with me telling me she called me twice to tell me she cancelled my order and refunded my money.I explained how I received NO message about my order, I saw NO refund on my online banking record, and could I place an order with her to be delivered now. Again, very abrupt and short, she said “ NO, we don’t take orders over the phone. I need to order online”.I said “after the poor experience I had with my first online order, why would I order online again?”I then asked to speak with a manager which she told me he had left for the day.My daughter never received her birthday delivery from Insomnia.This was my 1st and last time I would EVER order or do business with the ALLENDALE, Michigan Insomnia Cookie Company.I feel sorry for ANYONE who orders from them in the future.
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October 2022 by Boba L.
#Service was TERRIBLE. Made us feel silly for not knowing what we wanted. Thought I was going in for an awesome cookie experience, but left feeling like I should've gone somewhere else with my money. Next time I'll try a different location. Also tossed in cookies without care, leaving them all to break.
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September 2022 by Brenda Vega
Best darn cookies I've ever had!The only reason I gave less than 5 stars is because of the man who waited on us. So unprofessional and unfriendly. We told him about the location downtown that only had online orders and couldn't buy any. No response or thank you have a good night. Nothing.
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July 2022 by Sarah Marie
Fresh warm cookies, great variety and ... yep, very addictive!!!