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January 2024 by Kathryn Dykema
Always great service here. Been a member over 30 years.
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August 2023 by Inquisitor Federov
Mariah was exceptionally effective and kind. She helped me resolve a time sensitive issue. Greatly appreciated!
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July 2023 by Robert Oliver
Helena and the rest of the front desk and drive thru staff are absolutely amazing! It's an OK credit union overall. I recieved on this rating someone asking what they could do to make it 5 stars! They left a generic 800 number to call. As a "service provider" you've had 3 years to impress me. And ya don't. My stuff gets deposited and withdrawn that's it.Replying to LCMU for commenting on my review:Your loan department has communication issues, your credit lending services don't offer me anything EVER! When I complained about the app, I was then advised to use the website! I wasn't complaining about your website! You want a 5 star review, act like a 5 star business. How about better paid tellers? How about enough employees to actually fill all the service windows, when needed? How about you actually, personally, reach out to your customers? If you wanted to do better, you would. But instead you pay money for other companies to take surveys of your service, which is just a waste of money, our money, you could just ask us yourself! And then still nothing changes. I could use all sorts of financial tips, and services, but I get that elsewhere, from people who care about me and my finances. Thanks for making my compliment sound like a downer, insulting the people who did the amazing job that inspired me to make a review. And shame on you, whoever, who wants to be critical at less than perfect scores, when you're less than perfect!.
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December 2022 by MUCKFOOT -
great, thanks
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July 2021 by Jared Koekkoek
Great service even when it's close to closing time. This branch is always looking out for it's members. Pam is a rockstar!
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April 2021 by Kristina Kastelz
Great branch, employees try their absolute best to accommodate members quickly and efficiently. Everyone is courteous and friendly.
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May 2020 by Devan Fort
Unethical
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August 2019 by Cory Wagner
Have never had such caring customer service in my life forgot to transfer money for a mortgage payment due to my wife having our second baby. Called them to see if they could try to take it out again and they put 50 bucks in my account and told me congratulations on the baby literally put me in tears it's the little things GREAT company
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July 2019 by Erin Diehm-Hamann
Amazing customer service! So easy to work with and is compassionate to needs of their members.
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July 2019 by Cody Allen
Horrible place to do business with. Seriously rude and unprofessional staff. I will never do business again with this company.
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July 2019 by Eric Wallis
Great service and products. Very thankful we started banking here
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March 2019 by Mark Perez
This is the worst credit union I have ever dealt with and I have dealt with a handful of credit unions. It probably has to do with the fact that their employees probably attend Grand Valley State University which I know (better than I care to) is in fact a breeding ground for soulless slaves and also funded and run by the spawn of the Nephilim. Keep your money and your self far away from Lake Michigan Credit Union and Grand Valley State.
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October 2018 by Aaron Hildebrand
Great branch overall!
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September 2018 by Briana Greinke
By far the worse credit union I have encountered. I was scammed out of $3700 and they didn't get me back one penny of my money. They kept saying it's because I authorized the payments. I was threatened over the phone about being arrested and loosing everything I own. I talked to theguy at the credit union and he told me not to worry, I would get my money back. Well I didn't get ANYTHING back. I have been struggling financially ever since. I am a member of the army and I would think they would help me better than what they did. I don't know what policy they have for their members and scams, they act like they don't have one at all. I feel like any other bank would have gotten my money back for me. Very disappointed in the way they treat their members during scams
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August 2018 by Jim Shultz
Got a new work truck and financed it through LMCU. I went there to make my first payment ( drive thru) and it was taking an unusually long time and the place wasn't busy at all. Finally she came back to the window and informed me that I had won their act of kindness award and they are making my payment for me. I was like are you kidding me? WOW !! Thank You!! Just wanted to let them know I appreciate that kind gesture and will be doing more business with you in the future. Thanks again! Jim Shultz
