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November 2023 by Caleb Wernette
Worked with Trysha to buy my 2020 F150 3 months ago. Great, friendly and Honest service made me recommend my brother in law to her. She got him into a 2020 Chevy Equinox late last night staying past close to help him. Her and the team are extremely friendly and helpful and go above and beyond. Will recommend to anyone I know looking for a new vehicle.
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November 2023 by Christina Smith
I worked with Trysha and the sales team to buy a car for our family. This was by far and away the best experience I’ve had working with a dealership! They are honest and friendly and I was not pressured at all. All other dealership should be watching this place on how customer services is supposed look.
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October 2023 by Ian Knapp
You know how it goes, you go to purchase a used or new vehicle and you want the best vehicle for the lowest price you can. Then you have to worry about the used vehicle being something that would last. And that you would have fight to get your nerves calmed and your questions answered in a way that would help with that.Working with Trysha really helped in the experience i had here at Alma Ford. The transparency that this place has is incredible and the willingness that Trysha wasn't afraid of saying, "let me get you that answer or find someone to answer that for you" was huge. I was able to be assured for myself in my purchase and that I was able to walk away from this experience without any buyers remorse, guilt, or anything bad. I walked away with the vehicle I wanted knowing that it was a sound purchase and I couldn't be happier with the experience and Trysha's help and the transparency of Alma Ford.I will recommend this place to anyone and definitely recommend Trysha as your sales specialist.
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October 2023 by Terry Geer Sr
if you are looking for a new truck make sure you see Jim Britting at Alma Ford. The service department at Alma Ford has been the best new car dealership service experience I've had in almost 50 years of buying new vehicles. the service Manager (DJ) is a gem and the best I've worked with.
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September 2023 by Julie delong
Mike DeLong is an amazing sales specialist. He is so friendly and helpful. I can't imagine working with anyone else. We need more like Mike! Alma Ford is lucky to have him!
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September 2023 by Crystal K Kappen
Husband and I just purchased a used Ford Ranger 4W drive from Alma ford. It was our 1st time doing business with them, Mike Delong was our salesman and he was fantastic! Every one was top notch and made sure our used vehicle was clean and ready for the road before delivering it to us.Very easy to do business with, would highly recommend.Thanks to everyone on Alma Ford!
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September 2023 by Courteney Wilson
I bought a car at Alma Ford and have had only a wonderful experience! Michael DeLong was beyond helpful. He made the whole process so easy and seamless! I appreciated doing business with Michael & Alma Ford, and will be a return customer!
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September 2023 by John Breny
I had a great car buying experience. Everyone at Alma Ford is great but it wouldn’t have been possible without Trysha Inosencio and her honest, super friendly and straight forward attitude and she made sure i got home to Connecticut safely. She’s the best.
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September 2023 by Taylor Wilson
Bought a vehicle from Mike DeLong, and later needed a remote start installed. He was quick to point us in the right direction, and get the service scheduled. Great salesman! Goes above & beyond.
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September 2023 by booboothefirst
My wife bought a vehicle from Alma Ford. Our salesman was Mike DeLong. He was great to work with, and had our best interest in mind! Excellent service!
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September 2023 by Michael Gould
I've had many great experiences with Trysha Inosencio. She goes above and beyond for her customers. She might be a salesperson when you arrive but she is family when you leave.
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August 2023 by Elizabeth Weaver
Always friendly and helpful. Mike DeLong has been our salesperson for our last 3 cars, and would go back to him again when we need another car. The finance team helps to get the best interest rate if you are financing. We highly recommend Alma Ford!
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July 2023 by Laurie Steere
I will never take a vehicle here again or recommend anyone to work with this branch of Ford. The last two weeks have been unbelievably frustrating and the worst customer service I have experienced. Service people were unhelpful and not able to provide basic information on my vehicle and were not willing to look at my FORD vehicle.On July 3 my Ford Escape was towed to Alma Ford Lincoln as the transmission was not working properly and I had received a recall in connection to the transmission. As it was the holidays, they were closed. I called Wed July 5 when they were open and they told me that they would not be able to look at my vehicle until the following week. As I did not have an appointment that seemed reasonable. I waited till Friday July 14 to call at which time they reported that they had not looked at my vehicle. I asked for an estimate of when they would be able to look at my vehicle, they were not able to give me an estimate and that "were going to try and work it in, but I don't know when that will happen, I can't even make a guess." I asked if I could make an appointment, even if it was several weeks away, I was told that "that would just be an appointment to drop off the vehicle and it's already here." When asked why I couldn't get an answer to when my vehicle would be looked at I was told "well you didn't make an appointment and just had it dropped off here." So I again asked if I would make an appointment and essentially was told the same thing. I had my vehicle towed to a different local shop on Mon July 17.
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July 2023 by Laurie S.
I will never take a vehicle here again or recommend anyone to work with this branch of Ford. The last two weeks have been unbelievably frustrating and the worst customer service I have experienced. Service people were unhelpful and not able to provide basic information on my vehicle and were not willing to look at my FORD vehicle.On July 3 my Ford Escape was towed to Alma Ford Lincoln as the transmission was not working properly and I had received a recall in connection to the transmission. As it was the holidays, they were closed. I called Wed July 5 when they were open and they told me that they would not be able to look at my vehicle until the following week. As I did not have an appointment that seemed reasonable. I waited till Friday July 14 to call at which time they reported that they had not looked at my vehicle. I asked for an estimate of when they would be able to look at my vehicle, they were not able to give me an estimate and that "were going to try and work it in, but I don't know when that will happen, I can't even make a guess." I asked if I could make an appointment, even if it was several weeks away, I was told that "that would just be an appointment to drop off the vehicle and it's already here." When asked why I couldn't get an answer to when my vehicle would be looked at I was told "well you didn't make an appointment and just had it dropped off here." So I again asked if I would make an appointment and essentially was told the same thing. I had my vehicle towed to a different local shop on Mon July 17.
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July 2023 by Jack Branch
Jim Britting my sales person Was very helpful and easy to deal with Jim always has my best interest in mind. Everyone I had contact with in the dealership was courteous and helpful.
