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July 2016 by Patrick R.
I realize that this is a small incident in the big scheme of things, but I feel compelled to write a review. I was 200 miles from home when my 2095 Mercury Mariner's warning system told me that my left rear brake and turn signal wasn't working. I drove into Dean Arbour Ford, which was directly across the street from our hotel, fully expecting to wait for service. I spoke to the service manager who had me drive into the shop, personally verified that the bulb was indeed burned out, called over a technician who replaced the bulb immediately. He then escorted me to the cashier, where he told me he was only charging me for the bulb and nothing for installation. I was in and out in 10 minutes and, most impressively was treated as a valued customer who had just purchased a high end car. What a delightful experience.
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June 2016 by Barry A.
Just stopped 10:30 am. 67 years old tried to look at Explorer on lot, approAch by saleswoman stayed I need no help just killing time. Wife handicapped checking vehicle ingress/egress sale in stood with hand on vehicle as if I was a destructive thief. Will never stop again. Bye Bye sale
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May 2016 by Carol D.
We have a 2003 Lincoln LS which needed a new computer. Dean Arbour Ford of Alpena was able to order the part and assured us it would arrive within one week. We appreciate their professional and timely service.
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December 2015 by Mike L.
Horrible service took my car in at 2:30 for a scheduled oil change and set 2 hours waiting for a 10 minute oil change. Ridiculous!!
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February 2015 by Jacquelyn B.
Scott was great to work with- I felt like family and he made a wonderful lease deal happen for me. George was also very personable and helpful. Thank you for making my first leasing experience a good one!
