The Home Depot in Alpena, MI, is a well-stocked store that offers a wide range of tools, appliances, outdoor furniture, building materials, and gardening supplies. It serves the local community by helping customers with projects of all sizes, from home renovations to gardening. The store is known for its clean environment and decent prices, with some discounts available for veterans. Customers often appreciate the helpfulness and friendliness of staff, especially in the garden center, where employees like Patrick provide excellent service, including loading products and refusing tips as a sign of kindness. The store's management, exemplified by the store manager, demonstrates a strong commitment to customer service by quickly resolving issues such as mistaken orders, ensuring customers can start their projects on time. While staff are generally friendly, some customers mention that finding knowledgeable help, particularly in specialized departments like electrical, can be difficult. Returns are usually smooth, and the store's overall atmosphere is positive. Customers value the store’s effort to assist with online orders and appreciate the fair pricing and discounts offered. Overall, Alpena Home Depot is a reliable place for home improvement needs, with dedicated staff willing to go the extra mile to ensure customer satisfaction.
Worst customer service ever,and their warranty sucks cause you can't talk
May 2026
As a truck driver, they are super friendly and fast to unload
May 2026
Caiden went above and beyond! Loaded and organized my entire order into my car (40 concrete blocks, 15 large bags of stone, and 6 bags of mulch). Couldn't have thanked him enough!
