The Home Depot in Alpena, MI, is a well-stocked store that offers a wide range of tools, appliances, outdoor furniture, building materials, and gardening supplies. It serves the local community by helping customers with projects of all sizes, from home renovations to gardening. The store is known for its clean environment and decent prices, with some discounts available for veterans. Customers often appreciate the helpfulness and friendliness of staff, especially in the garden center, where employees like Patrick provide excellent service, including loading products and refusing tips as a sign of kindness. The store's management, exemplified by the store manager, demonstrates a strong commitment to customer service by quickly resolving issues such as mistaken orders, ensuring customers can start their projects on time. While staff are generally friendly, some customers mention that finding knowledgeable help, particularly in specialized departments like electrical, can be difficult. Returns are usually smooth, and the store's overall atmosphere is positive. Customers value the store’s effort to assist with online orders and appreciate the fair pricing and discounts offered. Overall, Alpena Home Depot is a reliable place for home improvement needs, with dedicated staff willing to go the extra mile to ensure customer satisfaction.
Adrian in flooring was extremely friendly and knowledgeable about all the different floorings offered. Went above and beyond to explain local climate and types of flooring that would be good for our new build on the lake. I would highly recommend!
May 2025
I also like Lowe's. Because I believe in entrepreneurship and fairness and business and pricing. There's a lot of nice people in home depot and i've enjoyed our help
July 2024
My husband and I just bought a grill and had fantastic service by Adam! So hospitable and helpful. Thank you, Adam!
