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February 2024 by julie krajnik
Staff was very helpful
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October 2023 by Marc Quinn
Great service and people
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May 2023 by Randy Skiba
Job well some by Bill.
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March 2023 by James Dignan
Great customer service. I had recently changed my plans using the My Verizon app, but did not get the $20 discount for being 55+ that I was expecting. Tim knew immediately what I was talking about, and added the discount to my account in less than 5 minutes. He was friendly, knowledgeable, and helpful; and I wasn’t even buying anything! (They actually lost money by helping me today.) Could not ask for better service. Thanks again, Tim.
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March 2023 by Brent
Lies...I went in multiple times to figure out why my bill was actually higher, when promised it would be lower. They say whatever it takes to squeeze extra money from your wallet. "Sorry" doesn't cut it. Yet another business with horrible customer service, go figure.
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March 2023 by Deborah Vanneste
I was hoping to get the Samsung S-23 Ultra, tablet & watch Verizon was offering but I have to wait until Feb 17th to get this new offer deal.
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March 2023 by Irene Rasmussen
Always so helpful for me and answers or help me fix something I can't figure out
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September 2022 by Kay Pearson
The service received from Tim and Amanda was superb and this is the best Verizon store I have ever shopped in. Over 20+ years; I have visited many in Michigan and Florida
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July 2022 by Iain MacGillivray
We had an issue with our phone and thought it would be a complicated procedure to resolve. The Verizon team in Alpena, MI were so helpful and rectified our situation very effectively. Tim, Richard and Matthew, the Manager we’re excellent. Top notch and appreciated their customer service!
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May 2022 by Bruce Fox
I really like this place nice service
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May 2022 by Craig Johnson
Pleasant assistant who knew exactly how to get me in and out quickly and satisfied. One of the best experiences with any salesperson in a long time. Verizon has a good person here.
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April 2022 by Maureen McWilliams
We were assisted by Matthew, who was professional, polite and very helpful. Would definitely purchase a new phone from him again...
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March 2022 by Pat Williams
Good Customer service. Verizon itself not so helpful.
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February 2022 by Michael Vanier
Very knowledgeable/ very helpful and friendly staff. Great prices.
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December 2021 by Mike Lenning
Never open. Made appointment and it's closed
