AAA Ann Arbor offers a mix of customer experiences. Some reviews highlight friendly and fast service, with one customer completing an IDP in under 15 minutes. The company is also praised for its effective response to water damage issues, with a quick mold removal process and attentive team. However, there are concerns about inconsistent service quality, as experiences vary depending on the staff member assisting. Some visitors found the office clean, but others noted less helpful interactions with certain employees. Additionally, there were complaints about accessibility issues due to icy sidewalks, suggesting that the business could improve in this area. Overall, AAA Ann Arbor demonstrates both strengths and areas for improvement in its service.
It was a very snowy day . I enter building asked staff if I could get a discount if I went out to shovel their sidewalks . Which were 3inches of icy snow . Very hard to enter and leave safely . AAA SHOULD BE BETTER !!
December 2023
Very friendly and fast service. Came in to get my IDP done and was greeted with smiles. Everything was done in under 15 minutes.
December 2023
Very prompt and competent and friendly service over the phone
