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November 2024 by Simran Bajwa
This is literally the worst office to call. I have been on hold for 41 mins and its like this every time I call.
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September 2024 by Matthew Smith
This place should be shut down, worst customer service and quality I have EVER dealt with. I would like to note that this should be considered the most AWFUL company in the world when you actually need their help
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September 2024 by Jeff Dils
They still do trip tickets.
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June 2024 by John McCauley
Patient and thorough
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May 2024 by Tameru Addis
This AAA location provides unsatisfactory customer service, failing to respond to phone calls entirely. In-person visits are even worse, as the staff are rude and unprofessional. They don't even deserve 1 star after being a customer for 18 years I am going to change my insurance.
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May 2024 by e fg
Very good service.
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March 2024 by Tom Caldwell
Terrible insurance company. It's unfortunate that I know some friends and co-workers who are customers of AAA. Two of them are still in a court battle with AAA. They refuse to hold their end of the insurance agreement and pay out. My co-workers' house burned down, and they refused to pay. It's been over a year. I highly recommend anyone to avoid this insurance company.
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February 2024 by Karen Taylor
It was a very snowy day . I enter building asked staff if I could get a discount if I went out to shovel their sidewalks . Which were 3inches of icy snow . Very hard to enter and leave safely . AAA SHOULD BE BETTER !!
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January 2024 by Shamus C.
i know these people won't care because I've been trying for days but advertising 24/7 road service and then not providing it should be illegal. I've reported this business to the BBB (they have 1 star) it's 15 degrees today, they say it's too cold for them to come. so everytime it gets cold IN MICHIGAN you won't be considered for 24/7 roadside assistance. well in a state where it's cold 6 months out of the year I highly reccomend canceling or not even purchasing a membership in the first place. also they only have 8 drivers for a city with over 120,000 people in it.
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January 2024 by J
The worst car insurance in the state of Michigan
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December 2023 by Georgy Shukaylo
Very friendly and fast service. Came in to get my IDP done and was greeted with smiles. Everything was done in under 15 minutes.
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December 2023 by Cheryl Pelava
Very prompt and competent and friendly service over the phone
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November 2023 by MeMyself I
Don’t waste your time, if you’re trying to obtain an insurance quote via direct phone call to this office. Unfortunately, I cannot give zero stars, which exactly represents the COMPLETE LACK of service that I received.After four tries, I gave up. Not once did a human being answer. When I used their POS phone system, indicating that ought to get two quotesies from them, never did anyone answer in that department. When I did leave a message, with my stated purpose and contract information, still no response after a week.That says VOLUMES about a company that I have done business with for 45 years. Yep, I’ve been a AAA member for 45 years, and they’ve been my Insurance Agency of record, in multiple states, for that ENTIRE TIME ‼️ As of today, not any longer…It’s PATHETIC when you call THEM, trying to give your business/money to THEM, based upon a decades long relationship with this company, and you literally cannot even reach ANYONE. I was a former customer of this exact office, and attempted repeatedly, to give them my business for around 7-10 days. Zero chance of me EVER giving them my multiple policies ever again ‼️You cannot even say horrible customer service, because you LITERALLY cannot reach these fools. Unless I receive a direct reply telling me that this office has burned to the ground, and their phones were out from mid -end of October, there’s zero excuses for never answering phone calls directed to their insurance department at the Ann Arbor office ‼️ Nor failing to respond to voice mail ‼️I’ll NEVER recommend doing business with the Main St. AAA office in Ann Arbor, MI. YOU SUCK ‼️
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November 2023 by Sam Abuelsamid
Went to office to get international driving permit. Checked in quickly and had to wait about 10 minutes
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September 2023 by Abdulaziz
Good ?
