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April 2024 by Ben Pinti
Wow! What friendly help we received from Ace Hardware employee Carl today. My nephew, Vincent who is disabled and is confined to a battery operated wheelchair visited this store this evening with me. My nephew's wheelchair had lost a bolt that holds the arm that allows him to operate the wheelchair. Carl treated us royally, after we took the arm apart, Carl said he was sure he had a replacement bolt that would secure the arm. Once he provided the bolt he offered to install two new bolts on the arm and he had it fixed in 10 minutes.If that loose arm does not attach to the chair securely then Vincent cannot operate his chair. Vincent is a law student at the Michigan Law School and he needs that chair to get to class.The wheelchair company told Vincent that it would take 2 to 3 weeks for them to fix his chair so Carl was a real lifesaver for us.What a very friendly man and helpful employee Carl is. We couldn't thank him enough.I hope his manager sees this comment and thanks him for going the extra mile for their customers.
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April 2024 by Bruce Geffen
This should be your go to store for everything home related!
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April 2024 by Andre P
Local and usually have what I need.
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March 2024 by Jeffrey Basch
Terrific experience... felt like I was in an Ace commercial. Got a friendly response when I walked up to the Ace employee. She quickly figured out what I was asking for (replacement dial knob for an old washing machine), she knew right where to go, went there with me and found the right part among the hundreds in stock. Brought it home and it worked perfectly! Saved me $40 compared to the 'official' replacement part I bought that didn't even work. My wife, who was with me, received similarly friendly service in her purchase of glue gun sticks and metal wire for a craft project. And, we got it all done in under 10 minutes! Couldn't imagine doing anything close to the same at the 'big box stores'. We highly recommend Ace!
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February 2024 by k r
nicest people and ace rewards are fire!!!
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January 2024 by Bruce Popejoy
Was in buying Christmas items, not totally sure why they don't take some items back...but the brand new lights I bought, one of the sets didn't work...so I wasted money on that LED set. Was also shocked at how some of the employees act to customers, used to shop there more when I lived closer, so I guess I will find another Ace or use one of the big box stores.
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January 2024 by Jeffrey Smith
They always have what I am looking for.
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December 2023 by Vince Santos
Super helpful staff and great inventory.
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December 2023 by Chiquita Walker
Friendly staff and prices. I needed to order something specific. My order came back in 3 days and my project was complete.Thank you Ace for finding and ordering my item.
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December 2023 by Paul Bullion
Super helpful staff
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December 2023 by Susan Caldwell
The best service from the staff. They are very knowledgeable and made us feel welcome.
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December 2023 by Wayne Dabney
This chain has many of the hard to find items. Staff is helpful and knowledgeable. They have some great products for all seasons.
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October 2023 by Lynn Zwinck
They knew exactly where things are, and so helpful with a battery replacement.Next time I need a key copy I’m definitely going there. They have really fun key designs with hobby themes. ??
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October 2023 by Mother Nature
Refused us service. Said the machine wouldn't accept our 20, told us it was counterfeit. Strange because it came out of an ATM. They didn't have a marker to check it, however when I checked it at with a marker somewhere else, it was real. Incredibly rude, terrible customer service. Will not be coming back.
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September 2023 by Lindsay T.
I am constantly finding a new home project to work on and run into more complications than some folks may as my husband and I have an old home 1950 which of course comes with lots of fun unique sizing of everything and strange setups. I have found the product selection, the staff and their knowledge (each person may have a speciality over another of course but not everyone can possibly be an expert in all things) and if they are not sure they will always find someone who does know how to help me. I have found this store to be refreshing particularly as a woman as I am oftentimes given the label of "she doesn't know what she's doing". I am actually very handy and impress my male friends more than they'd like to admit. I've been handy since I was a little kid fixing things before my dad got home from work so my mom wouldn't have to deal with holding the flashlight over him for 7+ hours trying to fix something he knew nothing about. I am treated with respect and their employees are not only friendly and proactive without being annoying they assume I do know what I'm asking for even if I may not, I applaud their team and leadership as it creates an environment that I feel excited to be in and confident I will be helped by someone who is capable of helping or honest enough to say they are not an expert in that area but will find someone who is and do some research of their own and listen in so they can learn too! I was floored by this particularly last time I visited the store. Thank you for providing a great experience and knowledge to help me figure out what I need and next steps to tackle my many many home projects. I always find the coolest gifts in here too, there are so many hidden gems.Below is a project that we were given advise on for how we wanted the end product to look, how to safely place everything and what products to use without breaking the bank or our sanity.