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March 2024 by Amanda LaVictoire
Great store with helpful associates. The lines have been extremely long lately so it's been a little frustrating but I hope it's temporary. They have a great clearance section! Buying online and picking up in-store is easy and fast!
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February 2024 by Taylor Holstine
Firstly, the gals who helped me were SO kind. I called ahead to see if they had any bikinis in stock yet (as I had forgot one for my trip). The girl searched the back for all they had in my size for me to try on when I arrived. I found a cute suit and plenty of other items in my size! The size range availability was so much better than its been in the past and the customer service was wonderful. ♡
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December 2023 by Lorraine Heath
Nice customer service here. Preston is the first retail worker to say Merry Christmas to me. Thank you Preston! You're so sweet!Merry Christmas ⛄
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September 2023 by Porscha
terrible rude management gonna have the nerve to tell me my pants that got delivered with a rip were obviously worn ? like ima lie over that as a regular girl bye
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March 2023 by Anne Draelos
Long lines, chatty and slow workers. Nice but very hard to shop in person.
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July 2022 by Krysta Igo
If you want to be made fun of and judged for your size then I definitely recommend you visit this location. smdh. it is so sad that people at this store truly make women feel bad about themselves. last time I checked a person's size has doesn't determine their worth and nobody ever deserves to feel bad about how they look while shopping. you should really consider retraining your staff to be decent human beings.
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June 2022 by Lindsey Ann
Very rude staff. They judge women for there weight, which I have seen. Not a good look, as you wouldn’t like it if we did that to you, or judged you for something else.
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June 2022 by Sam S.
Disgusting treatment of customers. Will not be shopping at any american eagle ever again.
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June 2022 by Mika Korvyakov
Rude and judgmental, not a friendly environment to shop in
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May 2022 by Ariana Gonzales
I grew up in the Ann Arbor area so I’ve been shopping at this American eagle location for quite some time now. I’ve never once had a bad experience. I’m a bigger girl and not once have I been singled out. I’ve heard about the girl who had an issue at this store a week or so ago and I think it’s a bit dramatic. As a bigger girl myself I obviously don’t stand for fat shaming, but I also worked in retail and some things she described in her videos are normal retail things. Such as greeting a customer the second they walk in. If a group of 4 people walk in, you greet them obviously, but I myself would never stand there and ask each Individual of the group if they needed something. As for the whole coupon thing, it was a paper for signing up for a credit card ( I know this because that’s all American eagle ever gives out ) at my store we had to give out so many of those as well, but obviously we didn’t give it out to every single person in the store. - anyways, I truly think this is a great store that just had one bad incident whatever the real story may be.
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May 2022 by Emillie K.
was in town for Memorial day, my sister lost her luggage at the airport so we decided to hit the mall before making way to our dads house. was greeted with side glares from employees and the overwhelming feeling of being a laughing stock. had to ask 2 employees for fitting rooms and the second one scoffed at me when i mentioned i had already asked. horrible customer service and horrible employees that hate their horrible jobs & lives
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May 2022 by Olyvia V.
Extremely rude and made me feel super uncomfortable. Gossiped while I was trying stuff on saying how I wouldn't look good but continued to hand me clothes that were similar to spend the price. Avoid at all costs.
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May 2022 by Randi C.
Absolutely disgusting company and store managers at this specific location. Aren't welcome to anyone above a size 0 and will talk trash on you while trying on clothes. Including the managers. Don't support this store location or business in general.
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May 2022 by Mikayla R.
This location is full of awful employees! I came in with my friend and they FAT shammed her! The employees were laughing at her over their headsets, threw a crinkled up expired coupon at her as a "joke". I will no longer shop this location. I'll drive 2-3 hours out of my way before coming back. Do better and get new workers!
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May 2022 by Miranda J.
Don't shop here. The staff is horrible to customers. Highly suggest that corporate steps in and evaluates the staff.
