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March 2024 by Emily Brownlee
Very friendly staff! They fixed my glasses for me for free even though I didn't buy the glasses from them originally, were very careful and replaced a stripped screw to get my lens back in. Will be going back the next time I need new glasses!
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March 2024 by Arielle 9892
The short receptionist with brown curly hair is so rude! I like coming here for my glasses and contacts, decent quality glasses for a good price but someone with her attitude should not be in customer service, I wish I could remember her name… have dealt with her a few times before when checking in, but yesterday I stopped in to get a screw tightened on my glasses I got last March which had become loose. I’d gotten it tightened before at this same location. Initially she told me in a terribly condescending tone that she “Wasn’t really sure if there’s anything they could do” for my glasses. When I explained that I’d had them adjusted before there with a little screwdriver she practically death glared me before going over to the drawer with the screwdriver. Tightened them and spent maybe 10 seconds making sure that they felt okay before jumping over to help someone else who had just come in. Luckily, they were better and didn’t require more adjusting, but she seemed like she didn’t want to help me and she didn’t really care whether they were good or not, just wanted to jump to the next customer. She has always seemed to have an attitude with customers, not acceptable especially for someone working in customer service.
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March 2024 by Broadway Auto Care & Services
Great techs and doctor is very informative and helpful
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March 2024 by Amy Weaver
I didn't think I'd be giving this location a 4-Star review. When I arrived with my son for his appointment, the woman at the desk didn't even look up. We waited, and everyone deserves a moment of grace. We waited some more and finally Tim, one of the specialists who help fit the glasses, came to the rescue. He checked us in, he gave us some thoughts on costs for exam, and showed us to the waiting area for the optometrist. When we got out, we immediately worked with him to choose the glasses, had a blast trying on different frames, engaged with him, and he built trust with us to help us make cost decisions.Honestly, I was thinking of walking out after waiting without acknowledgement. Guest service can make and break a business decision for me when it comes to spending hundreds of dollars. So if not for Tim, I wouldn't be saying, "wow, that was a good place to get contacts and glasses." Our optometrist was also good at making us feel good about his skills, talking us through information about contacts.Thanks, America's Best, for employing Tim. He is an asset to your company.
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December 2023 by Mario G
I had a great experience, especially because of the helpful advice of DiAnnaa. She is very knowledgeable , was able to answer every question I asked. She was extremely patient and gave me time to make my choices . Her interpersonal skills are excellent. She was warm and respectful. It was a pleasure interacting with her. . Dr Abdullameer seemed to be knowleadgable, took his time to do my exam, explained everything clearly and was very nice too . Thank you
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December 2023 by Karla Shotts
Tim was so helpful & fun to work with. He made great suggestions on frames. He & Ryan were great to work with! Thank you so much!!
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November 2023 by JC
There are a lot of choices in the Ann Arbor area of where to purchase eyewear. But all things being the same what matters most to us (wife and I)...is the level of customer service offered. In this regard Ryan, the store manager, is on a level all his own. And in my experience -- and I have some having trained customer service personnel for 13 years for a large corporation -- the staff always reflects their manager, and that is the case here. Our experience with the America's Best store in Arborland has been outstanding. Thank you, Ryan and all your well trained staff!
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November 2023 by Tristan Lee
Dianna did I wonderful Job assisting with my glasses refit. She is an asset to the eye glasses craft. I would highly recommend this store for service.
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October 2023 by B
This was an unexpected experience, I did not expect to be blessed with so much kindness when I came in for my eye exam. The staff was more than helpful, friendly, and compassionate. I have had money issues recently, and they worked with me so I could afford a desperately needed new pair of glasses and eye exam.A huge thank you to all the staff, your care and attention to detail is not unnoticed, it is very much appreciated. Even though I have been away for a few years, Ann Arbor still feels like home, because of people like you. ?? ❤️
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September 2023 by Moon Child90
I only put three stars because the other two employees were very rude toward the lady that helped me find some beautiful glasses. She was very nice & explained everything well. I change the name brand of my contacts and she ask the other lady on how to change it or was it ok to change, the other lady told her that you need to just hurry up and get them out of there because we can change it but we don’t really be doing all of that. The Eye doctor was very nice as well and patience. I wish I could have gave names of the two ladies that was rude. That’s unprofessional to be talking down to another employee in front of customers.
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August 2023 by Katie Perrotta
Wow, Di went above and beyond to fix my glasses. She was professional and quick, friendly, and responsive. The whole team checked in on me multiple times to ensure I was taken care of! 10/10
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August 2023 by r vix
I am really sold on America's Best. I dropped in to get some new glasses with my own prescription. The staff was very friendly and helpful. DiA was the main person to help me...she was super at getting me into a very handsome frame and made the usual odious task of buy glasses fun.Good prices and selection on frames and lenses. Highly recommend.
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June 2023 by Teri Perdue
I have been going here for years and have never had a problem. I went to a more expensive place once because I was told I would appreciate a better pair of glasses but what I ended up appreciating was not having to go back to it. America Best has quality glasses for a phenomenal price and I get 2 pairs! I will go no place else.
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May 2023 by Eli Maurer
Trash! Been going here for years and every pair of glasses I’ve got even ray bans have always come defected! I asked for a new pair once but never got anything so I just gave up and took what I got. My final straw was when I went in and asked for a trial pair of contacts but they couldn’t even give me that! Even after years and years of being a customer! I’ll take my business to svs down the road! Place should be called America’s Worst! Would give 0 stars if I could!
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April 2023 by Mohammad Nimer
I had been going to this location ever since I was a kid and never met a nicer person to help me with my prescription. Rebecca Hoff saw me 9:30am and was amazingly energetic. She was easily the best I’ve had test me for a new prescription. Showed me pictures of my eyes and what she saw when looking at them to help me understand to make the best decision. She didn’t ask for this review and I rarely write them. Definitely will ask to have her see me next time I come in.
