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January 2023 by Beth H.
This is my business banking service. They are formerly Level One. I will rate the bank on my visit this week but not overall as there are some transitional issues still being resolved (since August. It's January). I first visited at opening to complete a wire to pay for auction items. Staff was welcoming and very friendly. The ladies there that day were happy to help me and were efficient as possible. She even followed up with me later to confirm my wire was completed as I requested. I returned later that day to submit another wire. This one was submitted right at 4:30p and I was in and out in 5 mins. In monitoring our business account, we saw that the wire was submitted then rejected same day. The next day, I called right when they opened and the same woman that executed the second wire was happy to help and called me back to let me know what happened. The wire room rejected the wire since it was right at 4:30p. It was resubmitted and I was glad I wasn't depending in that transaction to settle the day before. All in all this was a very nice first in person experience with this branch and the staff.
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October 2022 by John W.
Recently First Merchant took over Level One and my nightmare startedLevel One was a great bank. I could call my branch bank and talk to a familiar person to do all sorts of banking. If you call First Merchants, you get a call center after a line in the que, and talking to a robot. They don't know me. Just after they took over Level One, I received a book of new checks which I used to pay American Express. Two months later after wondering why the card wouldn't work I spoke with the call center at First Merchants Bank and found out that they had sent me a book of checks that was tied to a closed account t in error. It was a computer glitch, they said. Trick or Treat! Now my credit score went from Good to Fair because of First Merchants. Avoid this bank if you don't want the same. First Merchant took a great local bank-Level One, and turned it into a corporate disaster with long phone waits, and ooops, we sent you a fake check book.
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August 2019 by Taylor Leipold
Most amazing bank on the entire planet!
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August 2019 by S. A.
Five stars all the way to Ann Arbor State Bank and mortgage officer Sean Breeden! I called Ann Arbor State Bank recently when I was shopping for a new mortgage. My realtor, Julia Brenner of ReMax, recommended that I go with a local bank rather than one of the big national names since most sellers consider it to be a much stronger pre-approval and would therefore strengthen any potential than we would make on a house (a very good thing in this tight A2 market). Wow! I was blown away by my experience. Sean Breeden was amazing every step of the way. He responded quickly, and patiently and graciously answered all of my many questions (at one point I think we had 22 emails going back and forth) and gave me such clear, direct information. I shopped other local banks as well, but no one came close to Sean's professionalism and expertise. He got me a fantastic interest rate and worked hard to help us close early. What is usually a very stressful process was, in this case, a wonderful experience. Thank you, Sean, and AASB!!
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June 2019 by Ashley Hiser
I have had the best experience at this bank working with Sean. He was able to get me a mortgage on my first home, and just recently a mortgage on my new home. He was very friendly and quick to respond with my endless questions. I will definitely work with this bank again.
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March 2019 by Jennifer D.
I've been meaning to switch to another bank for a while now due to various issues in the past 3 years. This weekend was the straw the broke the camels back. There is still no way to override the daily spending limit on a weekend since there is no way to get ahold of a human after hours. As a result, I lost out on a great deal on a mattress & will have to spend $300 more now.
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February 2019 by Maxwell Lazaroff
Great bank, used them for years. Also financed my house with a fella named Jeremy there. Super nice guy, talks really fast, built like a linebacker. Highly recommend.
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February 2019 by Bo Borgnakke
I worked with Jeremy Shaffer to secure a mortgage on my first home. He got me a great rate and was professional, courteous, and always available to answer questions. I would highly recommend Jeremy and AASB; well done!
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July 2018 by Kathleen Millard
Sean handled our mortgage for us and we were impressed from start to finish. He is well organized, methodical, and updated us throughout the whole process. We couldn't recommend anyone better and you will not be disappointed with his professionalism and timeliness.
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July 2018 by Rebecca Recznik
Sean Breeden helped us secure a mortgage for our home and was fantastic to work with! He was patient and accommodating despite several delays in the closing process due to the home and well inspections. He was prompt and thorough in making sure all the details were in order. We highly recommend him!
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July 2018 by Adriana Benedetto
My husband and I could not have been happier with our experience working within Sean. He is very approachable, knowledgeable, and professional. Sean always made sure that we knew that our comfort and satisfaction was his priority. We have and will continue to absolutely recommend him!
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July 2018 by John Benedetto
We worked with Sean breeden for our first home buying/mortgage experience. He could not have been more thorough and patient answering all our questions and helping us weigh our options. He stays on top of everything from start to finish and is extremely responsive. Highly recommend working with Sean!
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May 2018 by John Recznik
Ann Arbor State Bank - more specifically Sean Breeden, responded to my emails and phone calls in what was nothing short of amazing in terms of the amount of time it took to receive an answer or call-back. This level of expediency was critical when it came down to the wire to close quickly. We ran into a land boundary issue that took weeks to resolve, but because Sean was so good at what he does - clear, concise, and responsive - we still managed to close before we lost the lock on our interest rate. I've purchased several homes and refinanced on numerous occasions and never experienced anything like this service. Also, and most importantly, all the various fees to purchase our home were either the same as or less than the "major" bank I've been working with for 20 years. Finally, I never do reviews, but this level of service had to get one!
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May 2018 by Jeremy Madynski
My mortgage experience with Sean was excellent! He was always at least one step ahead of my realtor and me, making the mortgage process very easy. His depth of knowledge, resourcefulness, speed, efficiency, and professionalism greatly reduced my stress throughout the selling and buying steps. I always felt I was in good hands with Sean, and that he worked with my family's best interests in mind. I will never go to another bank for a mortgage after my experience with Sean at Ann Arbor State bank – he is the best!
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May 2018 by Rachael Von Eper
Sean is absolutely wonderful to work with! He helped us with the purchase of our fist home, and made everything very easy to understand. He was also very patient with the million questions I asked about every detail. He was easy to reach if we ever needed him and always willing to help. I would highly recommend Sean and Ann Arbor State Bank!
