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February 2024 by Suze A
My friend and I were shopping there over the weekend, we both work professional jobs and like the clothing offered by Ann Taylor. Despite having the need and want to purchase items, we were both ignored by the employees working in favor of a young woman who was shopping with her mother who was a size zero. This was stated as few as ten times, that she was a SIZE ZERO, meanwhile, we were never asked if we needed alterative sizes in the items we were trying on, or if there was anything we could use help with. Neither of us are a size zero, so I'm sure we weren't their preferred size to help. My friend wanted to purchase a suit, but did so online instead of trying to convince the sales associate or manager to give us the time of day to order it in the store. I don't think I would purposefully ever go into this store location again.
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February 2024 by Megan Michael
My friend and I were out shopping this past Saturday (01/27), when we decided to pop into this location. The first thing I saw was a beautiful olive green suit at the front. I am a young professional & it would be perfect for my job. I grabbed it & began looking for other items to pair with it. Unfortunately, my first interaction with an associate (dark hair, blue sweater) was when she attempted to grab the suit in my hands. I was on the phone while I wad browsing & it startled me because she never announced herself or that she was an employee. I was on the phone when she tried to grab it & then she rolled her eyes and huffed when I pulled it away from her. She then told me she was going to start a fitting room - she didnt ask. It was incredibly rude of her to just grab it without announcing herself.Once we finally did go back to the fitting rooms, she mixed up the articles of clothing for my friend and I (split up the suit into two different rooms even). Then she ignored us for the rest of the time we were back there.We ended up putting everything back and leaving because we felt uncomfortable. I ended up buying the suit online because I didn't want to support this location.
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December 2023 by Rachel Yu
I had a very unpleasant shopping experience with this store. I placed an online order for a dress and picked up at the store. The asian sales rep told me to try it on at the store to make sure it fits so I did. It's kind the loose but I think I can hold onto it until I find a replacement. I bought another dress at Dry Good so I never take the dress out the bag since. Yesterday (8 days after I picked up the dress), my daughter went to the store and returned the dress for me. A sale rep named Yelena said I ripped the dress (which I never did) and only allowed me to get a merch credit. The worst customer service I ever had from a clothes retail store. Would never visit again.
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March 2023 by Laura West
I normally LOVE Ann Taylor, but I was so disappointed in the size discrimination at this store. There wasn't anything above a size 14 in pants. There were barely any XL tops. So discouraging.
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October 2022 by v Kat
I hate going into this Briarwood Mall location unless Absolutely needed. The employees are so unfriendly it makes me feel uncomfortable. EVERY time they don’t say hi or ask you if you need help. Yesterday I was there and the one employee just kept staring me up and down - so rude! Management needs to be aware and train these employees better. Teach them what customer service is. They should be nice and friendly to ALL customers and not just selected race.
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May 2022 by Dana Murray
A staple in women's apparel
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August 2021 by Joyce H.
This Ann Taylor store was the worst I’ve ever visited in great Detroit area. I went to return my online orders yesterday. First I was told by a young sales lady that I can only get store credit for the return because my orders are final sale. The the Asian sales lady, seems to be the store manager came abruptly and told me final sales are not refundable at all. That is okay. But the Asian sales lady was extremely rude. She stared right at my eyes and acted very unfriendly. When I asked the young sales lady whether I can leave the orders there because I don’t want them anymore. The Asian sales lady interrupted and said no, we don’t accept them. And she handed over the clothes back to me and didn’t even give me a bag. I seriously consider not visiting Ann Taylor’s stores even online stores. This experience made me sick.
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July 2021 by Maryam Mahan Pour
I never left this store without a bag of their clearance shopping. So addicted. ?
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April 2021 by Vincenzo Loffredo
Awesome staff: they helped us finding matching shirts and pants.Good products
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September 2020 by Joyce H. W.
This Ann Taylor store was the worst I’ve ever visited in great Detroit area. I went to return my online orders yesterday. First I was told by a young sales lady that I can only get store credit for the return because my orders are final sale. The the Asian sales lady, seems to be the store manager came abruptly and told me final sales are not refundable at all. That is okay. But the Asian sales lady was extremely rude. She stared right at my eyes and acted very unfriendly. When I asked the young sales lady whether I can leave the orders there because I don’t want them anymore. The Asian sales lady interrupted and said no, we don’t accept them. And she handed over the clothes back to me and didn’t even give me a bag. I seriously consider not visiting Ann Taylor’s stores even online stores. This experience made me sick.
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December 2019 by Irene Woodell
Great selection and sales. Staff are helpful
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June 2019 by Nicole Gandolfo-Sherman
Clean store. Can have good sales. Nice quality clothes.
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May 2019 by Waris Rathore
Some very good items available on reasonable rate,Nice shopping mall for ladies.
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February 2019 by Ruth Scotti
Terrible service here. There was a store wide sale and sales lady directed me to some of the only clothes not on sale and then very apathetic when I was surprised at how expensive they were.
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November 2018 by Rachel C.
Since when does Ann Taylor sell second-handed products? I picked up my online order on Black Friday. I ordered two pants that are exactly the same and one of them was apparently a return. There is no printed tag nor metal bar. Very disappointed! Don't come to this store and purchase anything!
