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November 2024 by Kris Lavagnino
Sam! You are the Only person with ATTwho could help me after 20 min trying to follow prompts then 29 minutes w a phone representative who has No Clue or power to help but told me to "go to an ATTstore".....you helped me in less than 1 minutes..THANX SAM
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October 2024 by Della Blanchard
Sam was really great. We love the service we received.
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October 2024 by jordan miller
EDIT: I emailed the company that responded to this review saying they care. They never emailed back. And I just paid my $320 bill with no recourse.
I took my son in to upgrade his 12 to a 15. That's it. Just an upgrade. Joey told me that if we added two lines our bill would actually be less, and we'd get an extra iphone. It sounded too good to be true, but he convinced me that it was just a matter of all of the discounts you get with a 4-line plan (there are only two of us). A few days later I started getting notifications from ATT that he had signed those other lines up for plans and extra add-ons, and when I looked at my account it was a total mess. I called ATT and I took everything back to the store, had Tyler help us (who was great), and he got things back to where they belonged. Guess what? I got an ATT bill this morning for $320. Our bill is normally $175. I'm on hold with them now. I feel completely swindled. I could not recommend this store any less unless you get Tyler. Joey is just trying to make commissions off of you.
UPDATE after talking to ATT: I'm on the hook for the $320 bill. They were able to cancel the lines though, although it was like pulling teeth. I'd say this store owes me $150.
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September 2024 by Mary Sloan
I question the competency of the employees at this store. At least the one I spoke with. I received a bill for $270 for two phone lines, which did not seem right, so I went in to have him break it down for me. The original AT&T I went to was on Ann Arbor-Saline Rd. and the guy there told me my bill would be $120/month. The employee at this store told me to go back to the Ann Arbor-Saline store because he didn’t know. He was very rude as well. He didn’t even make eye contact with me. Needless to say, I won’t be going back to this store since your employees are incompetent and lazy.
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August 2024 by Eric Jones
If you ever want great service I highly recommend this AT&T Store 5609 Jackson Rd. Ann Arbor. The store Manager Joey Krancich was very helpful and answered my questions about purchasing a new phone. The store was very clean and I was a very satisfied customer. So if you want great customer service this is the place to be. Five stars*****
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July 2024 by Jean Sullivan
The worst customer service of my life and i am 80 years old. The clerk refused to process my return. He lied repeatedly about returns, restocking and everything in between. My suggestion. Bypass ATT and shop elsewhere for phone service
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May 2024 by Jeff Watson
Stopped into the ATT store for a few issues I was having. The ATT store associate, Joey, went over and above to resolve the issues, as well as saving me some money by streamlining my bill. 2 Thumbs up and would recommend again!
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May 2024 by Stacey Wing
I've visited this store a few times, as it's conveniently located for me. Today, there was a hand written note on the door explaining that whoever was supposed to be minding the store had stepped our and would be back shortly. I waited in my car for 30 minutes, and finally gave up.
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May 2024 by noah kranz
Brian B. was a godsend! Absolute professional and very nice to deal with.
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April 2024 by Brittany S
I greatly appreciate the service received at this location. Shout out to Joey & Ron for the time and effort put into getting myself and my family new phones, even though it meant staying late to make it happen. Your team is awesome! ?
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April 2024 by Megan Lyons
Awesome staff. Very knowledgeable. I didn’t have a wait time. Overall best experience I’ve had at a cell phone store.
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March 2024 by Dustin Meier
Very helpful, fast service, no pressure sales.
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March 2024 by A Google User
Very helpful, fast service, no pressure sales.
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February 2024 by Crystal Heydlauff
Tyler was above and beyond patient and helpful! He was very knowledgeable and took time to answer all of my questions and help me set up mg new phone.I witnessed Tyler dealing with a rude, obnoxious customer and am thoroughly impressed by his calm patience. He remained helpful despite the terrible treatment from the customer. The customer finally calmed and apologized to Tyler (and me for witnessing), and Tyler continued along smoothly to the next customer.
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February 2024 by James Priestley
I came to this store in December, 2023 to trade-in my old phone for a new one. I received immediate service and the sales representative was very helpful walking me through the process. I was told my monthly bill would increase to ~$90. I was very happy with my experience with this store until I received my bill a month later: I am now charged $150 / month and was signed up for device protection and an unlimited data plan that I did not request or want. Please learn from my experience by avoiding this store and get everything in writing before signing up for a new phone.
