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November 2023 by Cheryl Hassett
Brian helped us immediately and improved my plan. Glad I came in and talked to him
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November 2023 by Lisa L Jeffreys
I can't say enough about the service we received from David at this location. My husband has a cochlear implant which complicated our purchase. David stayed with us until we were able to get everything worked out. Our service is soooo much better w AT&T! Lifelong Verizon customers have become AT&T fans for life!
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November 2023 by Aiko Nakatani
David is very knowledgeable and helpful. The only thing needed is more people like him at your other stores. He's a 10+10= 20!!!!!
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October 2023 by Regina Hamlett
David at the west Ann Arbor location was phenomenal. Very patient and kind. Got us great deals and explained everything very well!
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September 2023 by Tristan p
David at the register was great. He helped get my wife’s phone to work when switching providers. Appreciate it
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July 2023 by Bernie Kranz
Came to the store at 11:45 am and store was closed for lunch until 12:15 . Came back at 12:30. There was only one representative working. Waited until 3 pm, finally walked out. AT&T needs to hire more people. If you walk into this store and only one person is working, do yourself a favor and leave and save some of your life!
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July 2023 by Alyssa Balden
The staff are welcoming and they are more then willing to help each time I visit if not one of the other locations in the area. They are also share the same staff and availability from the one on Ann Arbor Saline so they were able to get me something same day even if it wasn’t at their store. Always willing to go above and beyond. Highly recommend
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June 2023 by Cheryl A
Employee Theo seems to be the only AT&T employee who has correct answers. Very patient, handles multiple customers well. I'm not happy with customer service phone department, but Theo is a good employee.
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May 2023 by Stephanie Hall
Joshua is an awesome guy! I rushed to get to the store right after work to pick up my new phone this week, and he was so patient. I felt bad that I was going to make him be there after the store closed, but he reassured me it would be okay. He made sure that my new phone was all set up and protected. Super great guy! In fact, Will & Jake (Jacob) are great too! (You will be missed, Will!)
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March 2023 by cheryl hanewich
I needed to replace my old iPhone. I went to the Jackson Road store and spoke with Connor Proctor who was wonderful! I didn’t understand the new technology, all the plans, and all the billing lingo. Connor took a crazy amount of time explaining EVERYTHING, every detail, every different scenario, and all the billing. Since I was a line on my sisters plan it was complicated. I still had questions the next day and went back, and again he took all the time I needed to understand everything and was even able to lower the bill. He was SO patient and kind, I highly recommend Connor! Very honest and thorough, thank you again for such amazing service!
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March 2023 by Deb Duranczyk
I am the sister mentioned in an earlier review and totally agree! Connor was patient, knowledgeable, found discounts and a workable plan to meet our needs, all while managing other customers. A great story-on our 2nd visit, Connor was tuned in to a motivational team meeting when we came in and was excited to be supported by his team and team leader(s) while supporting us in real time! Way to go, A2 ATT!
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March 2023 by cynthia olcott
Jacob did a great job with helping me choose and set up my new phone! I am very happy.
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February 2023 by Margaret Nicolson
Very nice store. Connor P was very patient and efficient in settling up a new phone and transferring content from old phone to new phone. Highly recommend him and this store.
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January 2023 by Valerie Athans-Papaioannou
Connor and Jake at the ATT store at 5609 Jackson, Ann Arbor, were extremely professional and helpful.They followed through on all our requests and made our experience very pleasant.Definitely recommend them highly!
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January 2023 by SL Struble
This Jackson Road location is amazing to say the least! All of their employees there are “Top Notch” trained to answer any of your problems with ease. They are always to eager to help and such a pleasure to do business with. I would recommend this location every single time!
