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January 2024 by John Sandvick
Leasing team was easy to deal with and very accommodating.
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November 2023 by Jennifer Bontekoe
Great location. Extremely helpful and kind office and maintenance staff. Very dog friendly.
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October 2023 by Thomas Wright
My experience has been stellar! Every aspect of resident service is a top priority. Kerre Chapman, the property manager, and Dara, leasing specialist, have given me excellent services from selecting my unit, to move-in and with the continued service to my property. Thank you for all you do for our community!
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October 2023 by Larry Baird
Kerre and her staff are very friendly and make you feel welcome anytime you walk into the clubhouse and office. It’s nice to know it’s a pet friendly environment and she goes out of her way to welcome all the four legged friends within the community.
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September 2023 by c adams
I have been pleased with the leasing office workers, and truthfully have had much more good experience now with maintenance - happy to share :)
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June 2023 by Molly McKenzie
Overall, it’s been fairly positive here. The amenities are nice, especially the gym and tennis courts. The apartment layouts are pretty nice and each one has an outdoor space. I like the unique design of the apartments themselves. Maintenance is usually responsive when there’s a big problem. Our neighbors have been pretty nice too, and most people are good about picking up after their dogs. I like that the staff is on site and open to walk-in or phone call concerns. I’ve lived in another complex where you couldn’t even go inside the clubhouse or get anyone on the phone. On the downside, I think the price increases in rent are very unfair without any actual updates, but that’s happening everywhere… The parking situation is atrocious - not enough spots for the buildings and a covered spot is not included in the price. Expect to park on the street at least a few times per week, because the parking lot is constantly full.
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June 2023 by Hailey Kay
We have absolutely loved the Briar Cove community so far. We just moved in recently and it went so smoothly. Our neighbors are so friendly and the yard/sidewalks are well taken care of.
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May 2023 by Philip Burtt
We have really been impressed with this property so far! The office staff have been really great to work with. The community feels safe. The clubhouse is really nice. Maintenance has been responsive. Our apartment has been great so far. Overall, really no huge complaints! Would definitely recommend this place to family & friends!
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March 2023 by Zahra
My lease is coming to an end in a month and due to the rent increase, I sadly will not be renewing. However, I do want to share that my year experience here was incredible and exceeded my expectations immensely. Firstly, the staff I met during my signing was completely different than the current staff and did not really have me excited to start my residency--but let me just say the current leasing staff is most welcoming, warmest bunch I have ever been around which makes me sad to part ways. I work remotely and conduct my 9-5 in the office lounge, which is a beautiful space all together, and Kerre and Michaele are always so friendly and bubbly; I witness their interactions with potential future residents and they are very transparent--always looking out for your best interests. The maintenance staff is equally friendly and very quick to respond to requests, though I have not had to submit many. As far as location, a solid 5/5. It is peaceful and easy to access, minutes from grocery stores, the Briarwood mall, a short drive to downtown Ann Arbor, and the community grounds are beautifully well managed--especially during the warmer months. This is the second community I have lived in and I would highly recommend it to any and all who are searching the Ann Arbor area for an amazing living experience with great amenities. People like the leasing and maintenance staff at Briar Cove really make a difference in making a resident feel safe, welcomed, and happy; I thank them all for a fantastic year, and I hope they stay because they are truly the best at what they do!
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October 2022 by Beth
When we went to see the available units, the employee there immediately assumed that we wouldn't be able to afford living there (which is absolutely not true and we’re unsure why they came to that conclusion) and acted rudely toward us. It was overall a very unpleasant experience. We wouldn’t recommend anyone to reconsider visiting or living there.
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March 2022 by Brennan Sandusky
This place is in a nasty downward spiral. A ton of vacancies means a dwindling budget, leading to fewer and slower repairs and the overall quality plummeting, which creates more vacancies. The only question seems to be how low they're going to let this place sink before the owners find new property managers.
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January 2022 by Zahra Almoaber
I read most of the one star reviews they are all true I truly not recommend I had the worst experience mostly the costumer service they’re truly rude they treat me very horrible they should’ve welcome me but they are very bad with treating not the view they called me rude while they’re very rude I honestly even heard more bad things about the very expensive for what for your awful personality totally don’t recommend and thank you !!today i met the person who is currently working in leasing office is very very rude . So not recommend any one to meet them
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October 2021 by Adam Freeman
In general, Briar Cove has been a fantastic community thus far for our family dynamic- my mother is disabled and they have made every effort to accommodate to her needs in our apartment. Maintenance replies almost immediately to issues if not within 24 hours of receiving a request and the problem is (usually) solved in a single call, not to mention they are extremely friendly and work their tails off. Tamara is also an absolute superstar who Beztak is lucky to have found as she knows the roles of her job perfectly and is extremely personable with residents and her employees as I've watched how she interacts when she DOESN'T know residents are watching. My only minor complaint, and it's a minor one, is that there definitely is a bug issue and I can understand that as the community was built on a wetland type mixed parcel of land and there is always going to be issues with that. I'd perhaps suggest Beztak looks into laminate flooring throughout units at some point in the future or at least carpeting with a heftier padding and better sealing to perhaps keep them out more- I was extremely clear before we moved in about asking if there were any insect issues and was told multiple times they didn't have any issues, I'll chalk this up to THIS unit not having them as heavily as others perhaps. In all, Briar Cove is a lovely community though so for any minor problems you get a fantastic location that is close to everything, a personable manager in Tamara, a soon to be renovated club house and facilities for residents, wonderfully kept grounds and just a really homey feeling to your unit. I should mention the windows are also extremely nice and this surprised me as I see people mention issues of draft and I've noticed the absolute opposite given the quality of the double slide nature of the windows and seals.
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October 2021 by Mary Kelley
Since moving into Briar Cove in September, Tamara Blevins has gone far beyond expectation as the leasing manager. There was a misunderstanding on my part about the apartment being unfurnished and Tamara did everything to resolve the situation as quickly as possible. Tamara is the ultimate professional. She is still more than that, she brings to her position an empathy that makes one more truly a member of this community. Her curtesy and kindness are unexampled. Outside of the outstanding customer service I've received, the location is prime. Close to shopping and restaurants. It's also just a short drive to downtown Ann Arbor and umich campus.
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October 2021 by Ryan Latimer
I've been here for less than a month but so far they have addressed any and all concerns/questions I've had in a very timely manner. I believe I will enjoy living here.
