-
September 2023 by Sam W.
lost my lug it said it was lost when I got there take pictures of your wheels before they refused to replace
-
September 2023 by Jeff C.
We tried using our Visa Costco anywhere card to purchase rail passes in Switzerland for our upcoming vacation. I called Citi Visa in advance to notify them about our online purchases and our vacation. I made 3 attempts to purchase tickets on line, speaking to a Citi rep as each purchase was denied. City then froze our card. I do not recommend using Citi visa for travel.
-
August 2023 by Jack T.
This is truly the worst Costco I've ever been to. Normally Costco has good customer service but these are the rudest employees I've ever had the displeasure of dealing with and I will not be coming back
-
July 2023 by K Hood
Matt was very personable, professional, and informative. Fantastic customer service.
-
June 2023 by David Graczyk
Got an amazing deal on tires here a while back, they were very professional and quick with the tire change. A few months later, tires still going strong!
-
June 2023 by Kathy W.
Usually I'm singing Costco's praises... not todayHuge debacle I won't bore you with. But I spoke to the manager Katie 3 times before coming in. Arrive at my appt and she has no recollection of speaking on the phone. Giving me different info than I wrote down when speaking with her. Wouldn't work on my car with a tiny geriatric dog sleeping in the back. So I got to sit on the ground holding my dog for nearly an hour in the cold and wind and they still haven't even started putting on the tires. I'll definitely go to other locations with tire needs.
-
March 2023 by Leah
I had a nail in the center of the tread of my tire and needed it patched. I waited 4 hours only to be told they can't patch self-sealing tires and that the tire would need to be replaced. However, apparently that specific tire isn't sold anymore (its from 2020) so they said I'd need 4 new tires...all because I got a nail in one. It all felt very odd, so I drove to another tire shop where they patched my tire within an hour, no problem. As the cherry on top, Costco still charged me for the patch even though they never even fixed it.
-
January 2023 by Jacob Hensel
Pretty good value for snow tires and wheels. Tires were installed under inflated by 10 psi and weights to balance tires use double sided tape that just falls off. What a joke.
-
October 2022 by Daija M.
I love this store , however I noticed the greeting staff who checks if you have a membership are very rude. I went the other day to buy a membership but i wanted to browse around first just to make sure thats what I wanted. This lady kept stepping in front of me saying I needed a membership card and I kept telling her I was on my way to buy one. In contrast to her behavior, the guy at the service desk was amazing and even told me a few tips and tricks about navigating the store. Again this star is for the greeting staff. I wish they were more welcoming because if the guy at the service desk wasn't nice, I would've just left.
-
October 2022 by Kelly Sexton
I would give 0 stars if I could. I don’t understand - Costco is such an excellent store, but the tire shop is the worst! Worst customer service experience I have ever had. Go anywhere but here.
-
July 2022 by Jen W
The great time dumpsterI went in just after eleven today. Matt was the person working the tire center desk. No one was helping him, and he had calls and customers alone for until about minute thirty of the forty five minutes I waited the get checked out. He was very nice. The person who came to help him was also very nice.I was cashed out at noon and told I’d receive a call by 1 with my tire on the rim. My Jack was missing parts and the guy at the desk wasn’t sure if they could loan out said parts for a few minutes, so he told me to ask.Fast forward to 1:20. I asked someone what was going on… asked if I could borrow a Jack. He said he had to ask his supervisor,… 1:40… by this point two other people asked what I was waiting on. At 1:45 I asked a guy to grab my wheel so I could leave.At 1:50 the “supervisor” came out. Told me Matt should never have had me ask if I could use stuff…. I told him Matt had been very kind…. He then said “we’ll, he’s new” (he’s not new, I asked him about a battery ages ago) the supervisor (red head) Offered to put my tire on my car for me. I gladly accepted. 2pm (almost three hours after getting there to put ONE TIRE on ONE RIM), he says he can’t. He says he can’t because it’s not safe because the tread on my tires is at four. Keep in mind, I watched them measure my tire tread and everything was at like SIX. He said they measured wrong. Keep in mind, my tires cost $1,000 for a set and Have an 80k warranty and I’ve only put 12k miles on them…. I’ve not towed anything with this vehicle…. But he insists they’re at 4. All of them. So yeah, almost done….He comes up, asks me if I signed a form. I say yes, I signed that… the. He tells me I need to sign it again…. So why did he ask? Another Costco tire center mystery, I suppose. I won’t be back there. Not ever. Huge headache and all for naught. I ended up driving to discount tire to have them look at things. The new tire was over-inflated and the tread was at 6 tor two tires and a little over 6 for the third non-new one.Caveat emptor, friends, this is a rough stop.
-
July 2022 by Jenica A.
Love Costco and this location, for the most part staff is amazing, there is often one or two that are rude though nothing consistent and not sure of how their day was going thus far. Love the changing items as well as the constant ones.
-
June 2022 by Sandra Suarez
I usually love Costco - the tire dept not so much. I called and spoke with a supervisor who told me to bring my vehicle in and they would tell me if there was a leak and if there was, put on the spare. I had driven home from work that morning with a psi of 20. I made the trip and was told they would take care of it. After shopping, I went to the tire dept and the woman gave me a long speech about how I needed new tires. I couldn't get a word in. Finally, I told her that I was told that the tire would be looked at, and if there was in fact a leak, the spare would be put on. She continued to tell me that I needed new tires. I KNEW that, but I wanted to get the one fixed if necessary. She told me I could reinflate it in the parking lot. .So, I made a wasted trip on one of my few nights off.
-
June 2022 by Karen H.
The staff is AWESOME! The store stays busy, but the smiles and willingness to assist is always there!
-
May 2022 by Bertrand L.
This Costco seems to be very well supplied with the various accouterments we are used to seeing at the big box stores. It is better than some of the others we've experienced in the west, and perhaps it's a supply chain issue that doesn't affect A2 as much as other places. We do like the fact that they occasionally have UM gear that's of high quality, as well as some relatively local (midwest) items not available in other places. The furniture selection is actually quite good, and it seems reasonable since there are circa 40k students looking around to furnish their rooms/apartments etc. as needed.