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October 2023 by William Yockey
Extremely dissatisfied and upset with my experience with the vision center. I traveled 265 miles to the ann arbor store on airport the appointment was scheduled for 130 pm the office called on my way down and asked if I could be there at 100pm I agreed having given myself a little extra time. Well there was an accident an I lost some time I arrived at 110pm the door was locked and when the technician came to the door she said you were late and have to reschedule I thought for a later time that day having planned on shopping, she informed me it would have to be a different day, knowing i was from out of town. I was livid I doubt that I will ever use Costco Vision car again no consideration or care for the customer I have the option to go someplace else I think I will exercise it.Bill YockeyEx membership
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February 2023 by Ainsley P.
Dr Reeves was awesome, knowledgeable and prompt!!
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July 2022 by Maddy
So I actually really liked the doctor here but the optical department itself is horrible. I got frames that fell apart at the joint and bought a replacement then the SAME thing happened to those only a couple months after I got them. When I called to see what could be done they blamed me and said that they can't replace them. I'm lucky I had contacts because I'm pretty much blind with out glasses.
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February 2022 by M C
Decided to give it a try based on mostly decent Google reviews, being a Costco member and they accepted my insurance. As a new customer, I scheduled an eye exam and planned to purchase frames and lenses. I have not been to an eye doctor for over 10 years. I made an appointment in advance, arranged work and my day around it. The morning of my appointment, a receptionist called on short notice to cancel due to an emergency. Ok, absolutely no problem. I understand life happens and there is a lot going on these days. The receptionist wasn’t mean or nasty but had an attitude as if she can care less and had no feeling, nor empathy, nor any good customer service skills on the phone. A robot may have more courtesy. I figured she was stressed out or having a bad day and just let it pass. I went ahead and rescheduled for the next availability which was a week away. Despite her demeanor, I thanked her for helping me reschedule. She just said ok and hung up. Again, the morning of my 2nd rescheduled appointment, the receptionist called again on short notice, and said they had to cancel. I asked her what is going on since this has been twice in a row. With their emergencies each week, I wondered if their office is catching Covid? Are they short staffed? She said there was a family emergency. I asked if there is just one doctor on staff there. She replied with an attitude, “Do you want to see another doctor?” I didn’t know who I could select from or who they assigned me to in the first place each time they asked me to reschedule. I decided to not reschedule for a 3rd time and said to the receptionist, no, I’m not going to reschedule. She said, ok, and hung up. Although the two short notice cancellations were an inconvenience, that was not the main reason I decided to go somewhere else. I get that life happens. I’ve lost 3 close family members in the last year. It was the very poor customer service from the receptionist that made the decision for me to not reschedule for the 3rd time. If the front facing person for the company was like that, I didn’t want to take the chance on how the rest of the experience may be. Maybe the doctors themselves are really good and they didn’t have much to choose from due to the workforce shortage with hiring front desk staff. It’s hard to say. The great thing that came out of this was it led me to a different eye care office closer to home and the service and receptionist is night and day compared to this one.
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February 2022 by Melissa Crowley
Got new glasses two weeks ago at Costco. Spent $260 on them. Tried wearing them for about two weeks and they were super uncomfortable, they were killing the bridge of my nose. I went back 4 different times to have them adjusted and even after all that I could only wear them for about 4 hours without them feeling super heavy on my face. I think the reason for this is because the ones I got were quite a bit larger than what I am used to. I kept having to go back to my old prescription glasses that I have had for two years. I went to Costco today to see if I could return them because they were so uncomfortable. After I explained that I had them adjusted 4 different times and that they were still hurting the bridge of my nose, she said no problem and that I could exchange them for a different pair. I decided on a pair that is smaller like I am used to wearing. Thinking these will be much better. I will know when the new ones come in in two weeks. I must say the customer service was fabulous today! They were super nice and happy to help. An added bonus is that the new ones I picked out were $40 less than the ones I originally bought, so I got $40 cash back. Can’t wait to get the new ones! Thank you Costco for making life easy.....#WellWorthTheMembershipFee
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February 2022 by Jessica K.
Dr. Schaefer's care was fantastic- this was my first time seeing her. I went in for an issue I was having and to update my prescription. She took the time to explain everything to me and provided excellent service. Additionally, I had to bring my extremely independent 2 year old with me because Dad got stuck at work. Dr. Schafer and both women working in the office went above and beyond to help keep my 2 year old entertained and were extremely patient with her (and her idea that she ran the place). Thank you for the excellent care & understanding! I will continue to see Dr. Schafer in the future!
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March 2021 by Jurgen B Jansen
Was examined by Dr Wang yesterday who did an amazing job completing the exam and explaining my options. This was an exceptional visit.
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February 2021 by Eric Cooper
Dr. Reeves gave me the most thorough, precise, and brilliant eye exam I have ever received. I had never had retinal imaging and assessment before. Very careful and clear in his guidance. His passion about the subject, and his ability to teach, made this a very valuable experience. Fair price, too. The eye exam deserves 6 stars.The glasses help, on the other hand, was bossy and inconsiderate. Only go for the exam.
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February 2021 by Mara Stark
After an awful experience somewhere else, I decided to try Costco optical and I am so happy I did. The optician is marvelous and knows what she is doing, and the frame selection is great, from the Kirkland brand to designer brands like Gucci. Prices are more than reasonable and the end product was very satisfactory. Not to mention how quickly I got my prescription glasses and sunglasses!
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February 2021 by M Nomail
Dr Emily Schafer did my eye exam and noticed some problem.It was Saturday afternoon and she called various eye specialist to see if they could see me urgently, she got an appointment for me for Monday but didn’t stop trying to get something close by. She even shared her personal cell number to reach out.I would have serious trouble with my vision if I didn’t see Dr Emily at Costco vision center.She is a caring professional.
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November 2020 by Robert L.
I had a great visit with VVC. The staff is clearly very alert to Covid protocol and were deliberate in adhering to the safest standards. They were timely. Considering I appeared to pick the busiest possible time, I was greeted on time, given paperwork to fill out and got right in for the first series of measurements. The doctor saw me quickly after and was wonderful. He was funny, fully engaged with a good pace. We moved through the appointment with full explanations of each step. I felt fully a part of the process and understood how we were proceeding and next steps. My questions were answered in a manner that allowed me to understand but I never felt like I was being patronized. It was exactly the experience I needed for my first pair of glasses. I highly recommend the VVC team. Truly top level care. Bravo.
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October 2020 by E. C.
Dr. Reeves gave me the most thorough, precise, and brilliant eye exam I have ever received. I had never had retinal imaging and assessment before. Very careful and clear in his guidance. His passion about the subject, and his ability to teach, made this a very valuable experience. Fair price, too. The eye exam deserves 6 stars.A few days later when I returned to have lenses put in my old frames, the woman in the glasses section was bossy and brash. Exam= great. Glasses clerk=you take your chances.
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October 2020 by Kyle B.
We have been consistently happy visiting village vision care inside of the Ann Arbor costco!