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October 2023 by Leroy S.
Slowest place I've ever been. Always understaffed and always have excuses on why they can't get you. Your medication's place is terrible.
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August 2023 by Rae C.
I'm a bit ambivalent about putting more negativity out into the world, so please take this instead as a cautionary tale. Background: I am a professor who lives and works in Canada, but ironically enough the medication I need (I have to inject it monthly) is only available in the States. So every year (well, of course not when the borders were closed because of COVID) I faithfully trek down to Oregon to see my OB-GYN and renew my prescription. I recently relocated to Ann Arbor. I went to this CVS to purchase needles for the syringes I already have on hand. The "pharmacists" refused to sell them to me. The thing is, Michigan law doesn't require a prescription for purchase of syringes and needles, and neither does CVS. I pointed this out to them when I told them my story. So if the reasoning for denying me purchase of the needles was not based on logic or knowledge, then what was it based on? Did they not like my hairstyle? Was it my older age? My gender? I can't know the answers to these questions, but the fact that I am raising them is itself a red flag. Proceed cautiously, and if you are a middle-aged woman like me and have a choice, take your business elsewhere. I found that the pharmacists at other CVSs in Ann Arbor are professional and courteous.
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April 2023 by Gail R.
Will, the pharmacist is rude and condescending. He was so unkind to me. I was picking up over $2000 worth of meds for a specific issue. I suddenly had to use the restroom and he refused to allow me to use it. It was a desperate situation that left me humilated. ITS HEALTHCARE and illegal to not let someone use the bathroom.
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November 2022 by Geoff S.
Just awful. They have constantly getting things wrong and then blaming everyone but themselves. When altered to a mistake they make they make it clear they dont care.I saw a customer complaining how they cancelled her prescription by mistake and blamed the doctor. I heard several others in the line say that they had done the exact same thing to them.They are AWFUL
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September 2022 by Google user
The pharmacist tend to ignore you a lot because they’re too busy laughing and talking to each other. They never give you a notice that one or more of your medications needs to be renewed. Which lead me to miss a week of one of my Epilepsy meds. They also LOVE putting customers in the middle of situations between insurance companies and doctors. When really it should be them dealing with it not the customers. Many times when I call they pick up and hang up on me. I plan on switching pharmacies. Never in my life have I encountered poor behavior and service. Especially, when one pharmacist was about to give the vaccine to the wrong person.
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August 2022 by George Siedel
Rude, unfriendly staff. Unusual for a CVS.
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May 2022 by Ashley Burgess
The pharmacist tend to ignore you a lot because they’re too busy laughing and talking to each other. They never give you a notice that one or more of your medications needs to be renewed. Which lead me to miss a week of one of my Epilepsy meds. They also LOVE putting customers in the middle of situations between insurance companies and doctors. When really it should be them dealing with it not the customers. Many times when I call they pick up and hang up on me. I plan on switching pharmacies. Never in my life have I encountered poor behavior and service. Especially, when one pharmacist was about to give the vaccine to the wrong person.
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August 2021 by Samantha Leigon
One of the female pharmacists is very rude, impatient and curt. Makes me want to go elsewhere because of how unhelpful and unpleasant she is.
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May 2021 by Amanda S.
I left CVS pharmacy years ago due to poor service. I was in a pinch, it was Sunday and I had to work that night, in the same shopping strip mall) so I decided to have my doctor call my prescription in to these people. I had a bad cat bite and it was already getting infected so I really needed my antibiotics. Shame on me for not checking the hours, they closed at 5 (not what it says on their website) and I got there at 5:03. The pharmacist was still there but he wouldn't help me. I asked him specifically what time he opened in the morning and he said 8 am. Okay so I returned at 8:00 sharp after working all night only to find out they don't open until 9 am. Why would he have told me 8 am? Oh right, I forgot, this is why I left CVS in the first place. I couldn't wait until 9 I needed to get to my other job. So I had to call a different CVS and get the prescription transferred there where it wasn't ready until 2 pm. Now I likely will need a visit to the ER for a badly infected cat bite which I was trying to avoid due to COVID. Thanks CVS! I'll never be back!
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September 2020 by Umair Syed
Worst service I have ever dealt with at a pharmacy. Absolutely ridiculous. I'm literally going to drive further away to a farther pharmacy. The service is so bad. Absolutely ridiculous.
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March 2020 by Kawaii Enderman
So good
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December 2019 by Ryan VanderLaan
They need to be open earlier. They have banking hours for crying out loud. People rely on getting meds before work shifts.
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September 2019 by Lisa Reber
Frustrating
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April 2017 by John the Human
Employees are friendly and helpful. Pharmacy is terrific.