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September 2023 by Bill B.
This is a spacious store with aisles at angles. The staff volunteered aid when I had problems locating what I needed. They were very helpful and friendly to other customers, too (refreshing).
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September 2023 by William Doolittle
The young lady I spoke with in the pharmacy dept. of the CVS at 5449 Jackson Ave., Ann Arbor MI was very helpful in dealing with a necessary vacation override prescription pick up date due to being out of state on the normal pick up date, including offering to contact my insurance company on my behalf to gain insurance coverage approval. Her service beyond normal expectations in such a matter was very much appreciated.
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September 2023 by Google user
The young lady I spoke with in the pharmacy dept. of the CVS at 5449 Jackson Ave., Ann Arbor MI was very helpful in dealing with a necessary vacation override prescription pick up date due to being out of state on the normal pick up date, including offering to contact my insurance company on my behalf to gain insurance coverage approval. Her service beyond normal expectations in such a matter was very much appreciated.
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January 2022 by claire hall
Very quick, nice customer service
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May 2021 by Marj H.
I am deeply disappointed with the complete lack of help and support from the pharmacy at the CVS on Jackson Rd in Ann Arbor. When they stated that they didn't take our insurance, instead of offering to help, the person walked away after saying they could transfer the prescription elsewhere. Other pharmacies do far more to help and certainly try hard to relate personally with people. I don't advise anyone go here to fill prescriptions.
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June 2020 by Madelyn C.
Cashier today was so rude and made me uncomfortable after she didn't even respond to me saying hello.
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November 2019 by Mark W.
I've been using the pharmacy for the past six years or better. They staff are always warm and caring. Many of them know me and my wife by name. I've read several of the reviews in here and i wonder if it's the other reviewers fault that they are so negative. Ann Arbor people are so really offended. Grow up and be kind. The kindness you show comes back to you. They have always been kind to me
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October 2019 by Tracy C.
Cold hearted! I have a painful injury and have been in recovery for over 7 months. I ran out of the over the counter meds I needed on a Sunday. Driving and walking are quite painful. I called the pharmacy and explained that I was out, in pain and had no one who could pick up for me until tomorrow. I asked if I could manage to drive there could I buy them through the pharmacy window because I would not be able to drive and then walk. Literally one bottle of med. She checked with supervisor and they said no. What jerks. Will NEVER shop or fill a prescription again from them in my life. And while in pain today will think of them often. Mean people who care not about your wellbeing.
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October 2019 by Marlene R.
This is my usual go-to place for basics, be it shampoo, toothpaste, last minute travel sized toiletries, coffee, wine, soda, whatever. Usually I found most employees here friendly and laid back. Lately I find it so unfriendly that I will avoid it altogether. First thing I noticed was the argumentative cashier, she made a simple mistake and tried very hard to make it my mistake, I let it go. Next time I came in about 10 minutes before closing and was greeted by her screaming at me as I entered that they were closing in the next few minutes. I hurried and made my choices and was out. Tonight I was there two minutes before closing, they had lights out and were out the sliding doors and told me they had closed. They are more interested in getting out of there than being my go-to store. I am done with this store.
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September 2019 by Brenna G.
Constantly out of meds and constantly pestering about insurance. They never have the right info. The people working there are fine, it's just what ever system they use that is garbage.
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August 2019 by Sarah B.
As someone else stated, this pharmacy is horrible. They do treat you like crap when you need your meds filled and those meds are controlled. They treat you like an addict or abuser of the medication. They lie when they can be filled and are always rude. They have also lied about having the medication in stock because I have called multiple times and they will have it! They should not profile their patients. I know when my meds can be filled but it continues to be an ongoing battle with this location. You should be ashamed of how you make people feel over certain meds they have to take. It makes us feel like crap. And if that was your intention, your certainly one and are horrible human beings.
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July 2019 by A S.
I have been going to this pharmacy for years and have problems almost every other month. The only reason I continue to go is because insurance requires a prior authorization for my prescription and it seems like it is a big debacle trying to get the doctors and a pharmacist on the same page. I will be frank... they profile patients on Narcotic medications. They have lied about prior authorizations being in, medications not being in stock, and when medications can be filled. I am a veteran who was a Non-commissioned Officer in the United States Army, who served two tours in Afghanistan and I am being profiled for being on a medication used for addiction to treat my pain from a service connected disability!!! Its truly sad and I shouldn't feel like a piece of crap when I go to get my prescriptions filled. You people should be ashamed of yourselves.