-
February 2024 by John Harwick
Best customer service in Ann Arbor.service with a smile.
-
January 2024 by Kate Soule
If I could give less stars, I would. WORST PHARMACY EVERRR! rude people, horrible service!
-
December 2023 by K K.
Absolute worst store and pharmacy employees I've ever dealt with. The pharmacy has been nothing but one hassle after another, claiming my insurance won't cover meds, that it did. Employees are so unbelievably rude, hang up on you after being on hold for over 30 minutes and the store staff can't be bothered with helping you. DO NOT WASTE YOUR TIME. No stars at all deserved.
-
November 2023 by Boland Investment
Really like this CVS. Get all my prescriptions and sundries here.Will is the best. Always so friendly and helpful.
-
November 2023 by Christiane Vieu Fletcher
We have had issue after issue at this pharmacy. Find an alternative if you do not want headache after headache.
-
November 2023 by Cara R.
If I could rate them a zero I would - they gave me someone else's prescription to take home - never checked my liscense. I didn't realize it was wrong until the patient called me (we have the same last name). That is so dangerous. I just tried to transfer a prescription to them b.c. the pharmacy I changed too (because CVS is so bad) ran out of a med, so I called to have them call the pharmacy I changed to - they insisted the other pharmacy call them to transfer. It never works that way. I had to make so many phone calls - my current pharmacy had to call them and complain to them that this is never how its done.
-
July 2023 by Janice D.
This is the worst pharmacy I've ever used. I'm embarrassed to say I've been a customer for over 10 years simply because of their location and just not taking the time to make a switch - no longer! If you call within 15 minutes of closing time, they'll put you on hold until closing and just leave, I guess? So you get hung up on after navigating the myriad of convoluted online menus that are put in place to deter you from talking to a human. About 20% of the attendants at the window/counter are friendly. The management must suck because they seem really unhappy. Good luck getting to talk to a real pharmacist. They can't be bothered. Hello Ann Arbor Pharmacy!
-
June 2023 by Theresa T
This is the worst pharmacy in town. No one greets you. You wait for 30+ minutes in drivethru no matter how many cars are in line. When you finally talk to someone they are rude, short, and seem to take pleasure in making you wait. There are also seemingly untrained techs there now who have no idea what is going on. They have to ask a senior tech even the simplest questions causing you to have to wait even longer. Avoid this CVS at all costs.
-
June 2023 by Alex Peglow
I work for an assisted facility and called in regards to a prescription being sent over to this pharmacy rather than our usual pharmacy that we are contracted with for our facility. The woman on the other end of the phone call began to get VERY rude with me. Insisted that it was my fault that she verbally gave me the order and closed out the order on her end when I had asked her to specifically fax it over to the pharmacy that we use and gave her their fax number. My pharmacy called me and stated that they were not able to get the prescription from this CVS and that they were ALSO rude to them and wanted me to try and call back to see what was going on. Long story short, I am fuming. This is terrible service, especially for a CVS. I asked to speak to her manager and she said okay, then asked to speak to my manager... I run my entire nursing department, I do not have a manager. After I stated this, she then said "I am the manager here"... seems questionable. The first time that I called I spoke to the same woman and she had stated she was a technician, not the pharmacist. This CVS really needs to re-evaluate who they have working for them. Glad my facility and I do NOT use this pharmacy.If I could give ZERO stars, I would. Hopefully phone calls are recorded because WOW.
-
June 2023 by Ray C.
Literally the worst pharmacy I've ever witnessed in my life. Choose anywhere else. From not checking messages my doctor leaves with my scripts to wrong directions on bottle for use of medication. Putting placed on hold on the phone for 30 min. Always understaffed always a line always slow.
-
May 2023 by Andrew Eldridge
This is the worst pharmacy I've ever been to. Came in to pick up a prescription that was supposed to be ready by noon. was told it's not ready and that it would be 15 minuets. I was in a hurry so I said I would come back the following day to get it. came back the next day and was again told it's not ready and that it would be 15 minuets. I told them to just cancel it, I'm going somewhere else.
-
May 2023 by Denise Merie
Think I’m switching to another pharmacy. 2 months in a row they said they were out of stock of a med I’ve been getting here for years. This time they were late filling it. Then I dropped off 2 scrips for my dog at the drive through - supposed to be ready at 5. Got here - nothing in the computer system. I saw a woman pull them out of a box over near the window. They said they didn’t have my info. My name was on both scrips! I will have waited in 3 lines. The inconvenience the past few months is frustrating.
-
May 2023 by Monica C.
While this is a relatively nice CVS, the service from the pharmacy lacked professionalism. I received treatment that was highly suspicious for bias. In addition, I was told to wait at the drive-through for the pharmacist who would be there shortly. The pharmacist did not come and no one notified us that they were actually closing. They basically closed the window and left. Unfortunately, the person behind me did not receive assistance. As a healthcare provider, it upsets me to think that any patient would receive this type of care or worse. This is unacceptable.
-
April 2023 by Ivy Lokojarvi
I’ve been going here since 2016 and the employees have never been friendly. I’ve continued to get my medications from here only because it’s so close to my house but today I’m switching locations. Between the pharmacist rolling her eyes at me clearly due to the inconvenience of my request to refill a prescription and the very rude older lady yelling at me at self checkout, I’m done.
-
February 2023 by Barb B
i go to this store in particular because they are VERY helpful. I am also pleased when Will is the cashier, as he explains how I can use the coupons. and is very knowledgeable. I could go to a CVS closer to me, but I am most comfortable shopping at this store on Stadium Blvd in Ann Arbor.
