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February 2025 by Patrick Sliwinski
Great as usual
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February 2025 by William Loh
Friendly & very knowledgeable assistants
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January 2025 by Jeanette Cousino
Helpful and fast. Needed checks. Rec'd what I needed.
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January 2025 by David Smith
Efficient and very pleasant.
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September 2024 by Dollie LaCombe
Everyone is always polite, knowledgeable, and efficient. They always make me aware of new offers.
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May 2024 by Jeffrey Duart-Digon
This credit union lacks features, rates, and rewards that other financial institutions have. Also the one time I was a victim of fraud in the ten years that I’ve banked here the Plymouth Rd. branch manager and Dfcu as a whole were completely useless in helping me. With that being the final straw of my poor experience here I just walked across the street to Huntington and I am already experiencing a much better time with my finances.
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February 2024 by Ruthann Nichols
Excellent service, staff were knowledgeable about products and helpful, pleasant and professional.
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February 2024 by richard kowalske
Very good
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August 2023 by mark griffiths
they work hard to please
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July 2023 by Nancy King
Always get professional service. Very nice and helpful whenever I go into DFCU or use online services.
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July 2023 by Phillip Lemaster
my visit was good
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March 2023 by MP Love
3/23/23I spoke with Mary in Credit Adjustment about a problem with my mortgage payment. She gave me several pieces of incorrect information about my account and DFCU policies in general. I called back and spoke to someone and got completely different (but accurate) information. When I called again to try to tell Mary what she had gotten wrong, she wouldn't take my call and told someone to transfer me to her voicemail. This tells me SHE KNEW SHE WAS WRONG!Sierra was really nice and patient and placed me on hold several times to get me the correct information. But Mary? She's apparently a know-nothing hack who doesn't know what she's talking about. Not to mention a coward who didn't want to be called out on the erroneous "information" that she had provided.Update: So DFCU has responded to my review telling me they want to speak with me "regarding my experience." But the response has no name attached to it and the number provided is their general customer service number.What am I supposed to do, call customer service and say, "Yeah, I posted a negative review about you guys and someone asked me to call back and talk about it"?Apparently, their response to me was an attempt to appear responsive to customer complaints without actually being so.Such B.S.
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August 2019 by Karen Rudolph
Very polite; usually no lines. I just don’t like it when the tellers ask me what I’m doing this weekend. Or when I ask for a roll of quarters, they say, “Laundry day?”. They are told to be personable, but this is over the line I feel.
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September 2018 by Benjamin Paul
I used them for an auto loan. I had to open a checking account. 1 month later, they have not given me a payment book, they have not informed what my loan account number is, they have not told me my checking account number, they won't give me the info over the phone, I cannot log into my account online without that info. Payment is due in two days, I am on vacation, they wouldn't take a payment over the phone. So, this payment is going to be late, there is absolutely no help from them to get it paid. BS.
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September 2018 by Karthik Padmanabhan
I used them to get my auto loan and they went above and beyond to make sure I was a happy customer. The staff working at the bank are always pleasant and friendly, and I am glad to be banking with them.
