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November 2025 by Great Scott The Gamer
Unreal. I've lived in southeast Michigan all my life. Ive NEVER experienced such good service from a car/auto shop. Combined with Geico and it worked so smoothly after the accident.
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October 2025 by Quoc Khanh
Keep pushing back the pick up day. Taking forever to get the car done. Customer service was so bad. Don’t even pick up the phone
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October 2025 by Kathy Zwilling
Can’t wait to share my experience once I get my vehicle back. In short, an 18 day accident repair is now going on 6 weeks, the first repair was not satisfactory and the body shop had to re-do the repair, which is taking as long as the actual accident repair, just to improve a beauty line. More details to come once they decide to quit making excuses for the “delays”.
UPDATE
The latest from this last repair job that was a total, drawn out disaster, they wrote on my white car with a grease pencil and when they clear coated the car they didn’t clean the surface or tape off areas that didn’t need clear coat so the overspray covered those areas and when the sun hits it just right you can read what was written on my fender and door. My driver side window and driver side of my windshield is also covered in over spray from the clear coat. Had they taped these areas off this would have never happened.
And NO, no one has addressed my concerns. I filed a complaint with Porsche USA that was a dead end too. You guys may have gotten a slap on the wrist but now I have to fix your mess out of my pocket. Oh well I will never recommend any one come to your business and I have the proof to show what a poor business you are running there. How you earned a Porsche certification is beyond me.
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September 2025 by Carol Walther
KUDOS to the folks at Gerber Collision & Glass on Washtenaw Ave in Ann Arbor, MI.
So professional and NICE! Always answered every question and made sure I knew exactly what was going on. Even with one minor glitch, they never offered rambling excuses, but rather they owned it and got the job done. Can't ask for more than that! Truly a great experience and I would go back if ever needed again. They are wonderful!!
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September 2025 by Jeffrey Duart-Digon
After seeing all the negative reviews and poor quality work they do and having two unfriendly conversations on the phone with this shop I think I will avoid having these people touch my vehicle.
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August 2025 by Jackson Shoemaker
Amazing job and they did it quick. Service was always helpful when I called. Im leaving for college very soon and I told them that and they delivered. Got it done on a rush 3 days before i absolutely needed it.
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August 2025 by Bill Brinkerhoff
I had forgotten how bad Gerber had become until I showed up for my appointment this morning (after receiving multiple reminders from them). I was told there was no appointment and that their system doesn’t work and that, even though all of their estimators were in a meeting, they could not take me anytime soon. It was basically my problem that I showed up on time for a confirmed appointment. It reminded me of their shenanigans during our last automotive repair, which took months to complete. Think twice before using these guys!
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June 2025 by Safia Zia
Bad service.You take your car in for repair ,to get the business they will tell you yes it will be done in a week and then they take over a month and give you run arounds.So if you are ready to wait 5-6 weeks you can go there for repair .If not don't take your car there.
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May 2025 by Shane Daniel
Jill the adjuster was fun, kind, and friendly but professional. I had a fender bendér which happens sometimes 🥲, but she was awesome! Kudos Jill, Thanks for the positive energy
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January 2025 by Jermaine Buckines
I've recently took my vehicle to this shop and I can say enough about the experience. The staff was amazing, I worked with Sam and she was easy to work with and knowledgable. Jerry the front desk person is very pleasant and helpful they truly have done a good job hiring folks who are customer centric. I would most certainly bring my vehicle here if I had to again. They are one of the few body shops that works on Teslas and they do outstanding work and the turn around beat expectations which is rare these days.
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December 2024 by Vikas Aggarwal
We had a horrible experience at this shop. Walker told us it will take 10-12 days for our repairs. We waited 4 weeks before we could drop off the car, then they delayed our repairs and we got our car back after 5 weeks. On pick up we realized our windshield chip wasn’t repaired. Walker blamed that to another company employee and we are now waiting for that to be done. If you can find someone else to fix your job, avoid this place. I will never bring my business here again.
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November 2024 by Jerry Mosingo
Every person was focused on my needs. They were timely, friendly and professional. Well done by all.
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November 2024 by Riyad A. Ghani
I had an outstanding experience at Garner Collision, especially thanks to Cassandra and Mike Stewart. Cassandra was incredibly professional, sweet, and went above and beyond to make sure I felt taken care of throughout the entire process. Mike was thorough with the repairs on my Tesla, explaining every detail and ensuring everything was done to perfection. They even took the time to arrange my rental car, making the whole experience smooth and stress-free. When I came to pick up my Tesla, they had everything ready, and it was in perfect condition. I highly recommend Garner Collision—an amazing shop with amazing people like Cassandra who truly make a difference!
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October 2024 by Nathanial Gleeton
Like most of these negative reviews, I've had similar issues with Gerber misrepresenting timing, not ordering all the parts, prematurely sending me Car ready text to find out it's actually another few weeks...the list goes on. I've pushed 2 vehicles through their services to have issues both time - things I've looked passed and returned because I like the people I delt with (Walker being one of them), but when the 3rd repair was needed, as of late, they refused business saying they didn't meet my expectations (which is true), so rather than trying to be better communicators and resolving internal business problems- they resort to hiding behind blaming the customer and moving on. In short, they sent a survey to receive feedback, and because the candor wasn't to their liking, they refused business when they had a laundry list of operational and communication issues that ultimately impacted me, my time and my family. Hope this helps save someone some headache, and can't wait for the generic response from them to try and save face. I'll be reaching out to my progressive rep with this feedback as well.
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September 2024 by Nate
Like most of these negative reviews, I've had similar issues with Gerber misrepresenting timing, not ordering all the parts, prematurely sending me Car ready text to find out it's actually another few weeks...the list goes on. I've pushed 2 vehicles through their services to have issues both time - things I've looked passed and returned because I like the people I delt with (Walker being one of them), but when the 3rd repair was needed, as of late, they refused business saying they didn't meet my expectations (which is true), so rather than trying to be better communicators and resolving internal business problems- they resort to hiding behind blaming the customer and moving on. In short, they sent a survey to receive feedback, and because the candor wasn't to their liking, they refused business when they had a laundry list of operational and communication issues that ultimately impacted me, my time and my family. Hope this helps save someone some headache, and can't wait for the generic response from them to try and save face. I'll be reaching out to my progressive rep with this feedback as well.
