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November 2023 by Todd Jensen
I waited 30 minutes in the lot until they opened, walked inside and asked if an estimator was available to look at a scuff on my bumper. The nice lady at the front desk said estimators were in morning meetings and estimates were booked out 2 to 3 weeks. They weren’t too motivated for my business.
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October 2023 by Jodi Dines
They got me in for the repair quicker by far than any other shop, the work was done impeccably and my car was 10 times cleaner than it was when I dropped it off. I have been to other Gerbers but this one was better because of the detailing my car got and how nice it was when I picked it up.
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October 2023 by David Murray
Gerber did a great job fixing the front end of my Audi A8. Communication was good and it turned out great
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September 2023 by Traci S.
This Shop was very helpful and gave updates along the way. The repair took awhile but I understand parts were backordered. My car came back to me as beautiful as ever! Thank You Gerber!
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September 2023 by gg g
South Industrial, Ann Arbor location…VERY RUDE FRONT DESK At a time when we are already distressed and looking for help, the front desk attendant was rude, unwilling to help or offer solutions, and honestly could care less. Recommendation… even if you don’t care, act like you do. In this world of selfishness one person can make or break your day. Kindness… pass it on. I would recommend the Jackson Road location.
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August 2023 by Sherry Stebbins
Everyone at Gerber Collision in Brighton is knowledgeable, extremely helpful, and very easy to work with. Stephanie, at the front desk, goes above and beyond to turn a tense situation into a very tolerable one! Go there!
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July 2023 by Bryan Jager
I had an issue with my Mustang Mach E. They did a great job fixing the damage. They worked seamlessly with my insurance company. I definitely found the collision shop I will use in the future.
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July 2023 by Lisa Dusseau
Just picked up my car from Gerber on South Industrial and it looks fantastic! There was a delay in getting the car fixed but it wasn't Gerber's fault; the parts were damaged in transit but I was out of town so it didn't matter. They even detailed the interior which I was not expecting. Walker did a great job handling everything. I highly recommend them if you need bodywork done.Service: Body & Trim
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April 2023 by Jessica Spencer
I had a crazy accident that wasn’t my fault, but my Insurance I was paying $100 a month for wouldn’t cover it. That was a hard lesson to learn. I went with them because they are very close to my house. They were so great working with me on the cost and making repairs affordable for me. They had enterprise pick me up and everything it was just a great experience. I would use again.Service: General repairs & maintenance
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April 2023 by Hannah Lividini
I was in a head on collision back at the end of October 2022. The VW dealer recommended this facility.My car was towed in.I was receiving frequent updates about until December 2022.In November of 2022 I received a voicemail that we were waiting on specifically a fender panel and some other parts for my vehicle. I expected somewhat of a wait due to the make and model of my car.Later in November I received an update that we were now awaiting my fender panel as the only remaining partOn December 13th I received a call with voicemail that all parts were in and that the car was going to the body shop and then to paint.Next week, same update. This continued until early January.In early January 2023 I received a call that the radiator support was ordered and that the part received was not correct for my vehicle, but that the correct one was being ordered and that the vehicle was still being worked on.No updates came after this.Early February I decided to get the manager involved due to the inconsistencies. I included my insurance provider as well.The manager reassured me this was being looked into, and there was an estimated date within one week to have the vehicle completed.Shortly thereafter I received another call from Gerber stating there were more missing parts that were "ordered incorrectly"; An air tube and and a headlight bracket. They then assured me that said parts were being ordered. On this call I requested my battery be replaced as well since the car had been sitting well past 3 months.On February 28th, I received another call stating there were even more parts not yet received.I once again involved the manager in this. Through our communications, he determined there were even more parts missing or ordered incorrectly and reassured me it was being handled.After asking, I was finally offered compensation of a rental car OR having Gerber pay my deductible. I chose the latter.Finally on March 8th I was contacted via email that my car would be ready the next day. I sent an email and we planned to pick the vehicle up at a set time.I left on my lunch and when I arrive to pick up the vehicle, they attempted to have me sign for the vehicle, but when viewing the care, the cover to the keyhole was missing. We were then told "Oh, a manager was supposed to call you. We cannot get the key fob to connect and have to send it to the dealership". This ordeal took 2 hours of time to resolve.Gerber was able to get my car to the dealership and back and then called a day or so later saying my car was ready for pickup.When I arrived they tried to charge me the deductible. When I got in the vehicle, the radio would not turn on. I had to wait as they fixed the fuse to the radio.Upon attempting to leave again my turn signal was rapidly clicking. I returned and had the worker look at it with me, he looked at the front and I looked at the back. He stated he could not figure out what was wrong, but at this point in time I was trying to return to work as it had taken well over my lunch break. He stated to "just check it from time to time to make sure neither are out"When I parked at work, I looked at the front turn signal. It was out. I had to take it separately to another shop to have the turn signal replaced as at this point in time I was done dealing with Gerber.Days later I received an invoice from the VW dealership indicating that when it was serviced on 3/14 the front headlight "required immediate attention".My battery was never replaced, and the service invoice indicated this would need to be replaced soon.The only good thing I have to say about Gerber currently is that my car is at least now fixed and back to me. They caused an unnecessary amount of strife, and while I understand some parts are not hard to come by, my biggest concern is with the multitude of inconsistencies.I feel like not a single portion of the car was collaborated or consistent. The entire experience was extremely disappointing.Service: General repairs & maintenance
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March 2023 by coolmasterishaan playz
After estimate on my tesla y they said they will order parts and start the work. It took them 4 months to order part. I explained them that my insurance don't pay for my rental and it will be my expense to rent a car so once all the parts are here I will drop my car. They gave me 7 to 10 days to fix my car. But took them almost 4 times the estimate time they gave me.2 weeks after i dropped off my car they didn't even start repair work.when they updated me that body work is done and it's gone for painting which will take 2 to 3 day and 2 weeks later it was still not done. They even promised me that because it took them so long they will pay for my rental. But then said it was not approved when I asked them at pickup. Please do not mislead people about how long to fix the car.I was very disappointed about how long it took them to complete the work. And lying about helping with the rental. I took estimate from 3 different places but decided gerber because I thought it's big place so they will be more professional and keep there promise but disappointed. I think they take more work then they can handle and just keeps car longer and make up some excuse.
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February 2023 by Tony Sulfaro
After experiencing collision damage along the left side of my Model 3 I landed on Gerber to complete the repair.The Model 3 has aluminum door panels which makes traditional dent removal very difficult. During my estimate they walked through the repair process (replace door panels, transfer internals, paint match, etc.) and answered all of my questions.Gerber worked with insurance and arranged a rental through Enterprise. After the repair was completed I was able to leave the rental there and drive away in my repaired vehicle. Overall a very painless process.After the repair was completed they detailed the car a bit and then provided care instructions along with having someone walk around the vehicle with me to talk about what was done, how to care for it, etc.My repair timeline:10/9/22 - Accident10/10/22 - Estimate Scheduled11/11/22 - Estimate (~20-30 min visit)01/28/23 - Drop off for repair02/6/23 - Repair completetldr at time of writing:$500 refundable deposit for tesla parts, tesla certified body shop (have software and tooling to complete repairs), longer wait compared to other centers but positive experience nonetheless.Services: Body & Trim
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December 2022 by Marie Charon
Got into a fender bender. They were professional and got the job done well. They even went out and got my sons backpack out of our towed, messed up car with little fuss so he could have it back for school.
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October 2022 by Sam Parham
They repaired a cosmetic dent on the side of my truck bed. The nearest repair assessment was 3 weeks out. Then it took 3-4 weeks to find parts. During the repair, they said that they found a part that was torn and on back-order, and there was no way to see it in the initial assessment (internal to bed, invisible from exterior). This turned my 2-week repair into 5 weeks (they never got the part in those 5 weeks, they welded the tear instead). When I picked it up I noticed I could see the welded tear in my wheel well standing 4 feet away from my truck (see pictures). They had lied that it was impossible to see until after pulling apart my truck. Instead, they had overlooked it. It took another 1.5 weeks to get new bed stickers (needed one on each side, because while under their care a lawn mower shot a rock at one of them, damaging the sticker, but not the bed - why was it outside? How is only sticker damage possible?). I’m very disappointed with my experience here, and I only used this place because the previous experience a few years back was good. I’m just lucky I insisted they try to repair the torn part, because otherwise my truck would still be inoperable sitting outside at Gerber awaiting a part on indefinite back-order and more lawn mower rocks, and they’d still be telling me, “there’s no way we could’ve known that part was broken.”Service: Body & Trim
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October 2022 by Chris Biddle
These guys do a good job. They know what is what. I can't speak to having a car fully repaired there as it turned out mine was totaled. But they were very helpful explaining what was going on and who I should be contacting for what.
