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February 2024 by mary wessner
I few minor glitches but once identified to enterprise corrections were made immediately and I was compensated for the inconvenience. The customer service and timeliness to pick up my car were excellent.
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January 2024 by Harold Snow
Great staff
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January 2024 by Ray Kelley
Friendly and accurate customer service. Very responsive to questions and concerns.
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December 2023 by Ron Kato
I have been a customer for over 30 years. But my last experience was very bad. They would not accept my sons debit card unless he could show a utility bill and a insurance declaration page. Know who carries these items in their car. So I had to rent the car with my credit card and then they charged me a 15 dollar additional driver fee which added 60 dollars to my bill. Later that week I went to Hert,and they accepted my AAA card and gave me a discount and no additional fees for additional driver. Your company just lost a long time customer. Ron K.
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November 2023 by Martino Harmon
My rating of the location on Jackson Rd. In Ann Arbor, MI was stellar. The customer service was great! The only reason why I am giving 4 stars instead of 5 is based on my experience the day before when I reserved a car to pickup at the downtown Ann Arbor location. I reserved the car through the national number and when I arrived at the location I found out they had no inventory. There should be a way for the national number to know the branch inventory in real time.
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November 2023 by Eyad Abu-Isa
Staff were friendly and helpful. Car rental was convenient. After-hours drop off was seamless. Would use again in a heartbeat.
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October 2023 by Michael Dillard
Late on picking me up and the driver refused to turn on the AC, said he didn't like it. Was 90°and im in the back of a Minivan, other than that it went fairly smooth.
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September 2023 by Katie C.
My track record with enterprise is crap, to say the least, but THIS store was amazing. I was traveling and my car broke down more than an hour from my house. I got it to dealer's service center nearby, but it would be days before they could get parts. Days. As in more than one. I knew I passed an Enterprise on my way to the dealership that was nowhere near where I lived, so I walked back and threw myself on their mercy. Obviously, I had no reservation, but they said they would be able to get me into something, and they were even able to find something reasonably priced, keeping in mind I was still going to have to shell out $$$ for my repair. Hamani, assist. manager patiently answered all my questions about methods of returning the car as this was an unplanned rental and I was far from home. When I returned the car (sliding in JUST under the wire for closing time), he and Lorenz - who had also been there when desperate me was looking for a rental - were just as pleasant and friendly as they were three days earlier.
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September 2023 by Isabelle Hoebeke
Needed to rent while my car was in the shop. I reserved a vehicle the night before and picked up the next day, Kara was the associate who helped get my rental started, she was great! Very quick process!I ended up returning my rental a couple days early, and the gentleman who I returned it to drove me over to the shop where my personal car was ready to be picked up, I didn’t catch his name but he was also very nice! Great rental experience.
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August 2023 by Wasim Somo
I had an exceptional experience with Enterprise Rental Car. The team, including Lorenz, Dillon, Calvin, and Imani, went above and beyond to ensure my rental process was smooth and enjoyable. The staff is well trained and the team focuses on customer satisfaction!Their professionalism, helpfulness, and friendliness truly stood out. They all deserve promotions - especially my boys, Lorenz and Dillon! Calvin and Hamani are training their team right! I am highly impressed and believe they all deserve a raise for their outstanding service. Five stars all the way!
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August 2023 by Andrea Johns
I had a very good experience renting from Enterprise on Jackson Rd. while my car was being repaired. They allowed me to switch cars to get one that worked best for me. The representatives at the store were friendly and efficient. I definitely would rent from them again.
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August 2023 by Nick Ringe
Awful experience. I had a reservation for a Premium SUV for months. I even called an hour before my pickup time to confirm it was ready, was told yes. When I got there - no SUV! They rented it to someone else. We were supposed to leave with a party of 7 the next morning, now I'm stranded with no help from Enterprise. I had to drive to DTW, pay for parking for 7 days, get shuttled around the airport for an hour to get to the rental place itself, plus paid way more than my original reservation. The employees at DTW didn't care about my situation either. I will never rent with Enterprise again. Many of my friends and family reported the same exact situation with them. Unbelievable.
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July 2023 by Cheryl A.
Calvin and the other employees went out of their way to be helpful! They are kind, professional.. good guys!
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July 2023 by Mary M.
They were the best! Dylan was super helpful. I've never had to rent a car before and there was an issue with insurance and he did it with me so I didn't have to which was auper super nice! Would highly recommend to anyone! These guys deserve lunch paid for them every day :)
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June 2023 by Amy Barth
I'd give it no stars they ran us all over eastern Michigan. Insurance called them and they (enterprise) said we should have called first because they didn't have any cars. But they offered to sell the other person they were helping a car. Can't rent them but they were all about selling one
