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June 2024 by Lita Ray
I rather be dead than communicate with Eureka Cleaners.? They do not communicate price increases clearly. Something I was told would cost $30 ended up costing $50 and I was not told about that until I came for my item. In other orders, he makes promises in email after email (messages quoted below) about how he would let me know the cost of an item but never did.
I left a coat with Eureka Dry Cleaners in November 2023 with the owner Jay. He said that his wife would fix it. In addition, that the cost would be $30. When I came to pick it up in the evening another man was there and I was charged $50. I asked why there was a higher price. He said that the coat was dry-cleaned. I said no it wasn't. It was just fixed. He also argued with me about the material of the coat before he corrected himself. I told the owner what this other man said and the owner said that there was an extra labor cost hence the price increase. I said in the future can you please contact me about the price increase..he said he would.
But he didn't.
I left two items on March 15th.
April 30th-I emailed at 10:04 am, 6:43 pm and I texted at 7:38 pm asking if he had a cost estimate for one of the items I left on March 15th. He told me at 10:04 am that he would get back to me later with the cost but never did.
April 16th- He let me know that his wife fixed the coat but he would not confirm the price/cost estimate.
I said for a month I have been waiting to get a cost estimate and to even know if one of the coats was fixable.
Now you surprise me by saying the coat was fixed but at what price?
He still would not give me a price estimate.
April 15th-I emailed asking,
"Do you have an update about the black coat? It is now 20 days since March 26th-when I last heard from you."
March 26th-Jay emailed,
"She will check the black coat tomorrow and let you know. Thank you."
He never checked back with me tomorrow.
March 23- He said, Good morning.
I will let you know on Monday morning."
He never let me know Monday morning.
I came into the store today and the first thing the owner said was, "Lita, you are finally here!"
And I said, "What are you talking about? You almost never answer emails!"
After I brought up these emails the owner's wife asks me, "If I called in the last few days." I said why are you bringing up calls?? That has nothing to do with your husband saying he will get back to me via email but never doing that. And also not being upfront about costs.
And for the record I didn't call in the last few days.
I told her I was going to leave a negative review and she said, "Well, we will leave a negative review too!"
She went on to say, "We have many other customers."
But she was not the only weird employee at this place.
The owner's name is Jay. One time someone named Josh answered the phone, and I said, "I spoke to Jay, the owner about it." Josh said, " Who is Jay?"??
When, I came to get the coat which I was charged $50 instead of originally promised $30, there was an older man. He started telling me that the the coat was not the GENUINE material I was claiming it was.☹
Then after inspection he told me that the material was INDEED THE GENUINE MATERIAL I SAID IT WAS.?♀️?♀️
This stupid man was also telling me that the reason why I was paying a higher price was because the coat was dry cleaned:(
So,I asked the owner if the item as dry cleaned. He said, " No there was no dry cleaning. Just more labor costs."
I later emailed him asking if it would be possible to eit
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March 2024 by Amjad Aman
Great service and staff! Organic dry cleaning is much better than the alternative.
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November 2023 by J L
Nice folks, quick service, eco-friendly, no hassle, good results
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October 2023 by Arlo Halpern
Always a pleasure getting my dry cleaning from eureka cleaners.
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September 2023 by Jason B.
I brought in a brand new dress shirt to this place (opened the packaging there) and got it back w a stain on the back--looked like food grease w a green herb in it. They took it in the back (didn't apologize) and immediately cleaned it again then brought it back out. You could still see part of the stain on the back. The clerk was rude and said "nobody cares about a stain on the back". I was like "what are you talking about? And it was a brand new shirt!" He then refused to admit it was a food stain and also then argued w me that it wasn't a brand new shirt and accused me of having the stain on it already. And I still had to pay $7 for my nownstained brand new shirt. Wtf? Rarely have I been so incredulous. Will never step foot in here again--and neither should you.
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September 2023 by john kemski
Let's just say this place helped save one of my son's bridal party dresses from disaster. They dropped everything to save the day! Great people!!
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July 2023 by Ugo Antonio T.
I went to Eureka Cleaners and left 7 items. The clerk returned only 5 items and told me to leave. After looking at the receipt, I requested the 2 missing items. At that time, there were two other customers in line. The clerk was rude, insisting that there were customers before me (even though they arrived later). I patiently waited for about 10 minutes while he served the other customers, and then he finally returned my items. To my disappointment, one of the two items still had a stain that I had previously pointed out (I'll try to update with a picture). Based on my experience, I strongly do not recommend this service. It appears that they prioritize respect based on discriminatory, discretionary, and hard-to-comprehend criteria, rather than following a simple first-come-first-serve approach.
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July 2023 by Yeonjin Sung
Highly recommend the service to anyone who needs a cleaning service in the area ????? My shirts, pants, and jackets (formal clothing that I wear when making presentations or delivering lectures) were all flawlessly cleaned and ironed, with stains removed perfectly. I'm so happy that my clothing now looks like new! I will definitely be returning in the near future. Thank you so much for your highly efficient and professional service. I really appreciate it!Services: Organic dry cleaning
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May 2023 by Anna Strong
The amount of times they've revived a piece of clothing I stained that I thought would be beyond repair is amazing, and at a reasonable price :)
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April 2023 by Rebecca Dunkle
Consistently high quality work and friendly professional service, whether I am using the dry cleaning, laundry service, comforters, alterations/repair. Highly recommended.Services: Laundry wash & fold
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April 2023 by Michael P.
Eureka has been incredibly helpful for our household with their laundry pick up and delivery service. The staff is friendly and very professional, and I highly recommend their services.
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March 2023 by Aniket
Good quality cleaning but I havent got my suite case back
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February 2023 by Seongyoon Kim
I was very worried with stains on dress shirts and my pants, but these cleaners really pulled it off. Lovely people there too. Cannot recommend it more!Services: Laundry pick-up
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December 2022 by Amy S.
Great service! And very reasonably priced. Regularly have clothes cleaned and multiple pants altered and have never had an issue.
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October 2022 by Aquil Booker (Chico Dusty)
...I've enlisted their tailoring and dry cleaning services for nearly 11 years. Simply put...I trust no one else with my clothing.
