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June 2024 by Lita Ray
I rather be dead than communicate with Eureka Cleaners.? They do not communicate price increases clearly. Something I was told would cost $30 ended up costing $50 and I was not told about that until I came for my item. In other orders, he makes promises in email after email (messages quoted below) about how he would let me know the cost of an item but never did.
I left a coat with Eureka Dry Cleaners in November 2023 with the owner Jay. He said that his wife would fix it. In addition, that the cost would be $30. When I came to pick it up in the evening another man was there and I was charged $50. I asked why there was a higher price. He said that the coat was dry-cleaned. I said no it wasn't. It was just fixed. He also argued with me about the material of the coat before he corrected himself. I told the owner what this other man said and the owner said that there was an extra labor cost hence the price increase. I said in the future can you please contact me about the price increase..he said he would.
But he didn't.
I left two items on March 15th.
April 30th-I emailed at 10:04 am, 6:43 pm and I texted at 7:38 pm asking if he had a cost estimate for one of the items I left on March 15th. He told me at 10:04 am that he would get back to me later with the cost but never did.
April 16th- He let me know that his wife fixed the coat but he would not confirm the price/cost estimate.
I said for a month I have been waiting to get a cost estimate and to even know if one of the coats was fixable.
Now you surprise me by saying the coat was fixed but at what price?
He still would not give me a price estimate.
April 15th-I emailed asking,
"Do you have an update about the black coat? It is now 20 days since March 26th-when I last heard from you."
March 26th-Jay emailed,
"She will check the black coat tomorrow and let you know. Thank you."
He never checked back with me tomorrow.
March 23- He said, Good morning.
I will let you know on Monday morning."
He never let me know Monday morning.
I came into the store today and the first thing the owner said was, "Lita, you are finally here!"
And I said, "What are you talking about? You almost never answer emails!"
After I brought up these emails the owner's wife asks me, "If I called in the last few days." I said why are you bringing up calls?? That has nothing to do with your husband saying he will get back to me via email but never doing that. And also not being upfront about costs.
And for the record I didn't call in the last few days.
I told her I was going to leave a negative review and she said, "Well, we will leave a negative review too!"
She went on to say, "We have many other customers."
But she was not the only weird employee at this place.
The owner's name is Jay. One time someone named Josh answered the phone, and I said, "I spoke to Jay, the owner about it." Josh said, " Who is Jay?"??
When, I came to get the coat which I was charged $50 instead of originally promised $30, there was an older man. He started telling me that the the coat was not the GENUINE material I was claiming it was.☹
Then after inspection he told me that the material was INDEED THE GENUINE MATERIAL I SAID IT WAS.?♀️?♀️
This stupid man was also telling me that the reason why I was paying a higher price was because the coat was dry cleaned:(
So,I asked the owner if the item as dry cleaned. He said, " No there was no dry cleaning. Just more labor costs."
I later emailed him asking if it would be possible to eit
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July 2023 by Stephanie MacMahon
I brought my wedding dress here after my wedding in April for cleaning and preservation. Owner said it would take 3 weeks. I went back to pick it up, was told the that because the dress was a silk material he didn’t want to clean it. Said he would bring the dress back in an hour. I went back the next day dress wasn’t there. Gave my number to the woman at the desk, said please have the owner call me so I could speak to him about just doing a spot cleaning one ONE stain on the front of the dress. No call after a week. I went back in to just get the dress and take it somewhere else. Dress still isn’t there. I’m told the owner will bring it in an hour. I go back today(they’ve now had my dress for 2 months at this point). They get the owner on the phone again and he then tells me well he never got a waiver signed by me. I said I have been in here 4 times now and not a single person has said anything about a waiver, not even you the last time I talked to you. I went on to say the last time I spoke to you, you said you were going to be bringing my dress to the store and it’s still not here. He then starts yelling at me over the phone for several minutes not letting me get in a word edge wise. When he gets done I say that I would just like my dress to be brought to the store and I will take it somewhere else to be cleaned. I then get yelled at some more and at the end of it he says it will be there in an hour.Stay tuned…….
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July 2023 by Stephanie Redmon
I brought my wedding dress here after my wedding in April for cleaning and preservation. Owner said it would take 3 weeks. I went back to pick it up, was told the that because the dress was a silk material he didn’t want to clean it. Said he would bring the dress back in an hour. I went back the next day dress wasn’t there. Gave my number to the woman at the desk, said please have the owner call me so I could speak to him about just doing a spot cleaning one ONE stain on the front of the dress. No call after a week. I went back in to just get the dress and take it somewhere else. Dress still isn’t there. I’m told the owner will bring it in an hour. I go back today(they’ve now had my dress for 2 months at this point). They get the owner on the phone again and he then tells me well he never got a waiver signed by me. I said I have been in here 4 times now and not a single person has said anything about a waiver, not even you the last time I talked to you. I went on to say the last time I spoke to you, you said you were going to be bringing my dress to the store and it’s still not here. He then starts yelling at me over the phone for several minutes not letting me get in a word edge wise. When he gets done I say that I would just like my dress to be brought to the store and I will take it somewhere else to be cleaned. I then get yelled at some more and at the end of it he says it will be there in an hour.Stay tuned…….
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June 2022 by Eric V.
It has been a tough year or two because of covid, we need to show small businesses some love,
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March 2022 by Bruce Geffen
Quite friendly with excellent customer service!
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October 2021 by Stephen Lee
Had my dress pants hemmed for a wedding. Very good quality and the length is perfect. Fast turn around and the price is hard to beat. Would definitely come here again!Service: Alterations
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June 2021 by LT H.
I'm new to the Ann Arbor area, and this dry cleaner is convenient to my home. I've used them twice, and they do an ok job of dry cleaning my clothes. My issue is with the pricing. Both times I have been in, the owner has insisted on charging me sometimes double the price that is listed on their pricing sheet. I am a tall woman, and when I brought in a pair of wide legged pants, she insisted on charging it as a jumpsuit ($30! vs. $7.50 for a pair of pants.) When I told her it was not a jumpsuit and I would NOT be paying that price, then the price miraculously dropped to $15 -- still twice the cost of a normal pair of pants to dry clean. The same happened with a empire waist dress. She just kept holding it up and tut-tutting and saying, "so wide! Need to charge you double." Again, she wanted to charge me $35 to clean it! When I protested, she dropped the price to $25. The first time I went it cost me $80 to clean three items with an aggravating amount of haggling. This time was $75 for three items, again with a maddening back and forth. I will NOT be going back.
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October 2020 by Marlena Rashid
Came here today to drop off a backpack that had a broken zipper. They fixed it on the spot in less than a few minutes and didn't even charge me. I was amazed at the customer service. Will definitely come here in the future for all my dry cleaning and alternation needs!Service: Alterations
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June 2020 by John Olson
My first review, because I think they deserve it:I dropped in on a Saturday with a pair of pants that needed cleaned and a tear repaired. As this was the first time I needed something dry cleaned, I misjudged the time necessary to get the job done - they initially told me the pants would be ready by Thursday, but I needed them by Wednesday. Nevertheless, they were willing to work with my schedule, and I was able to pick up my clean and mended pants Tuesday afternoon.Excellent service, quality work, and I will definitely use them for all my future dry-cleaning needs!
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June 2020 by Sergii Lisovyi
Very disappointed by the approach and results: out of 6 items - 2 were with spots. After dry-cleaning all spots remained on their original places. For example: I specially mentioned the wine spot on one of my shirts, when was giving clothes to them - afterward they said all is cleaned. But I checked it out - spot was still there. Do not get me wrong - it is the 21st century and there are a plethora of different chemicals. But what disappoints even more - "it is impossible to clean any coffee or wine spot" . Really? So, why did you take it to begin with....?
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October 2019 by Daniel Koenig
Always bring my clothes here for alterations or dry cleaning. Never disappointed.
