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March 2024 by Anne Martin
Amazing experience. I stopped in without an appointment as a first time customer. They (David, I think) graciously adjusted a pair of sunglasses. I would have happily paid but it was free.
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March 2024 by lisa white
Great customer service....
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February 2024 by Ahmad Sukhon
I came in to get new glasses and contacts for the first time and it was a great experience. The staff were very welcoming and the lady who helped me, Lacie, was very caring and patient for the hour it took me to learn how to use contacts and made me feel comfortable with a new experience .The doctor did a great job answering all the questions I had. Would 100% recommend.
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February 2024 by lauralioy
Awesome service
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February 2024 by Conrad B
I randomly walked into this store to ask if they could provide service on replacing my sunglasses from the basic lenses to my own prescription lenses that I brought myself. Without question, Lacey and her staff took my lenses and were able to fit them without issues. I was in and out of the store in less than 10 minutes. If I ever need any other service, I'm sure to come back here because of the customer service.
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January 2024 by Ellie
Really nice and very helpful!
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December 2023 by Keri Norris
Ashley B. went above and beyond for me! She was able to get me incredible discounts and truly was so fun talking to her. I will always come back because of her, Dr. Dasher, and the rest of the wonderful staff.
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October 2023 by Frank L.
Always happy to help.... Customers priorities are always number one with their employees .on two different occasions. I didn't like the lenses of my sunglasses. Once I received them and another time the frames I selected were not exactly the greatest for what I was doing ,both times I was able to exchange the glasses for something that would accommodate me better AT NO EXTRA CHARGE!! This is the only place I go for my glasses!!
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September 2023 by Brian Champine
Lacey, Robert, Ashley, Heidi, James, and the rest of the entire crew have been amazing in my long-term suffering with being rough on glasses. The integrity, character, and workmanship and customer care that they provide our top notch. It is obvious that you invest well into these people because their work ethic shows it.
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August 2023 by Paula Magid
I bought glasses here in January 2023. They never really fit correctly and I have brought them back at least twice for a fit adjustment. Recently, I had to start wearing an old pair because the nose pads had become tight and uncomfortable. This store is about 30 minutes one way, but I drove there today in hopes of some help. The rude optometrist corrected the nose pad issue, but would not sell me a second pair in case it happens again. He said-we really just want you to come into the store.I wore the glasses home and by that time, I had a sore indentation in my nose. I’ve tried to tell the workers in this store that these glasses don’t fit correctly, but no one seems willing to help me. Now, I’m wearing last year’s glasses again. I will not ever come back to this store. Pretty poor customer service.
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August 2023 by Glenn Taylor
I have been telling everyone about how nice and helpful and very professional eyeglass world has been since I purchased my glasses in January . I just had one pair exchanged that was scratched and covered under warranty . I called and they had a new pair ready I just a few days . My apologies for not writing a review when I first purchased my glasses . Thank you so much for your time and effort in going out of your way to help me . ??
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August 2023 by Eileen F.
The staff were terrific and very helpful at the Ann Arbor location. My issue with Eyeglass World is their misleading ad. We drove 30 miles out of the way because of their ad claiming glasses in one day because of their in-house lab as my husband lost his glasses. Also the claim 2 pair for $89 was attractive. Because my husband has astigmatism, it took 10 days and was much more expensive than $89. My script was for single vision, so I expected glasses that same day. Because my script was over 4.0 script, they could not make them in-house. And they said I would not like the $89 dollar lens as they would be too thick. So I I only got one pair charged to my insurance company and I still had to pay $69. My recommendation, if your script is below 4.0 just buy readers cheaper and don't drive out of your way thinking you will get your glasses the same day.
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March 2023 by Chris Davis
Never again will I go anywhere else. I literally talked to every worker in the building today and everyone was above and beyond in customer service and friendliness. The lady that checked me out was super knowledgeable and helped me get a deal on the package I wanted. When I returned later that day the lab worker came out to apologize that my order wasn’t done yet as they didn’t have everything they needed to complete my order so she drove to Brighton to get the supplies which put her behind. I was amazed that she went out of her way instead of just blowing me off for another day. I waited for my order and listened to every customer interaction and everyone was treated the same. When my order was done they took their time making sure the frames fit and were comfortable. I got 4 different frames so this took some time, but they never felt rushed or irritated. This staff all deserve some recognition and a raise!!
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February 2023 by Andre Lucska
I give Eyeglass world on Ann Arbor-Saline five stars. I been going there for 2 years for my daughter glasses. The staff is awesome and fantastic. The frames selection for kids is very good and they have a variety to choose from. They helped me with my daughter glasses the first time without insurance and tried everything to give me a good deal and when I bought insurance and went there again, they still were amazing and treated me with kindness and care. I been to lensCrafter at briarwood and had a terrible experience there and costed me the double and the lenses kept cracking on the edges of the frames and they kept blaming it on the cleaning solution. I never had that problem with the glasses we bought from Eyeglass world.
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February 2023 by Lindsay Nixon
Dr Dasher is always so kind and helpful! Olivia was awesome helping me sort out my insurance issue and Bethany had great tips on finding frames to compliment my face shape. Plus I was able to go grocery shopping next door and my glasses wereready for pick up when I was done! Thanks team!
