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August 2023 by Shantorey Wilkins
Excellent
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July 2023 by Eva Hedwig Schueler
Had a shoe emergency in the middle of the day and called the store to see what the store had in stock for black flats. Although the exact brand I was thinking of was not available, when I arrived the sales associate had pulled several alternative styles for me, which was incredibly helpful! I was able to make a quick purchase and get back to work, crisis averted. I am very happy with the shoes I purchased, super high quality that will hopefully last me a long time.
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July 2023 by Craig Harvey
Wonderful new location (114 E. Washington), just around the corner from old place.
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March 2023 by Moriah Bussey
I was visiting Ann Arbor and in desperate need of some waterproof shoes so stumbled into this store. I was pleasantly surprised to find exactly what I needed. I expected to go home and find the same shoes online for much cheaper and instead found that I got the best price around. The staff was great!
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November 2022 by Lawrence Siden
Ones gotten good shoes here.
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September 2022 by Jacqueline Sheerin
Stopped in on Saturday because my flip flops were dying and I’d been eyeing Birkenstocks for a while. The staff was able to immediately grab a pair for me in the correct size, oiled the leather for me since I was going to wear them out in the rain and tossed the box and my old flip flops for me! Very excellent service and kind staff and I love my new shoes!!
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April 2022 by Jill R. VonOhlen
Wide range of footwear. Great staff.
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June 2021 by Irene Delyth Balmer
Fantastic sales staff and customer service.
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December 2020 by Maura Rains Charles Reinhart Realtors
I had the BEST shoe buying experience at Footprints downtown! The staff were all so helpful and friendly. My feet will be forever grateful! Thank you!
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July 2020 by Knutson Bethune
Awesome Footwear!
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January 2020 by Athena Peyser-Gutierrez
We liked this store a lot the first time we went there (about six years ago) and the Birkenstock chef shoes we bought there held up for a long time. However, last time we went in the employee there was unable to help us. They didn't have the chef shoes anymore and wouldn't order them for us when we asked. We were able to get a recommendation for somewhere that turned out even better to buy them, but it was disappointing.
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August 2019 by Shelly S.
I stopped in today and was very disappointed in the lack of service for a "nicer" shoe store. No other customers in the store! Saleswoman puts the box with the shoes on the floor and proceeds to walk back to front desk to talk to other salesperson. I tried them on and walked up to the mirror to look. From her outpost she says 'those look like they are the right size." Maybe if she attempted to help me she would know if they are the right size ????? I was going to buy them and said no, they don't deserve my business! As I walked out not a word was said to me. I guess Footprints is really doing well and doesn't need to help customers. Hmmmmmm!
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February 2019 by Billy Keener
Small selection. Clerks are incredibly helpful and its also downtown. Finally they have dansko
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December 2018 by kristen henson
Excellent customer service! I called to check availability of a Birkenstock and the man on the phone was so pleasant, quick and helpful. I don’t live far but not close enough to run there to pick up the shoes quickly, but wanted to buy them locally, so they are shipping the shoes to me right away. Thanks!
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November 2018 by Jose Roman
Amazing service and reasonable prices (they will even match online prices)!
