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May 2024 by Danny Mora
NEVER BRING YOUR CAR HERE! ZERO STAR ZERO STAR ZERO STAR! Worst experience ever. READING THIS FOR TWO MINUTES will save you from a horrendous experience. Took our vehicle in after a crash versus a deer. The vehicle was inspected only for cosmetics. No pictures of the engine or mechanical inspections were conducted upon the first inspection. The vehicle overheated weeks later and we noticed there had been a slow coolant leak that caused the vehicle to now be empty in coolant. The shop was notified that our vehicle overheated and had a coolant leak. Collision shop stated that they did not check for those issues during the first inspection. Collision shop advised that when we take it in for repairs, they’ll take the vehicle apart and look for additional issues. Took the vehicle in and the collision shop stated they found 3 issues that they did not find during the original inspection. They stated they will take care of two of the three, but not the third one which of course was the most expensive. They proceeded to make the cosmetic repairs and charged us the deductible and then and ONLY THEN was a mechanical scan conducted where they said the mechanics were faulty and had to be taken elsewhere for additional repairs. This shop took our money and then decided to do what was asked in checking for mechanical issues in order to tell us to take it elsewhere for further. THE BIGGEST SCAM EVER, DONT EVER BRING YOUR CAR HERE!! This is the absolute worst experience ever and we were completely taken advantage of.
Overall, the collision shop failed to take pictures of the possible mechanical issues, FAILED to conduct a mechanical scan upon the first inspection, and proceeded to ADMIT they missed two issues and didn’t take credit for the third. Worst experience ever. The frustration is indescribable. I have been VERY vocal about this horrible experience with dozens of people already in order to avoid anyone else being scammed and taken advantage of. I will continue to voice my experience in an attempt that no one ever visits this place again.
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January 2024 by Kim D.H. Brown
Excellent and fast repair service.
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January 2024 by Sylvia Meeks
Excellent work on my car, very professional, kept me informed.
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December 2023 by Michael Bell
Repair was completed promptly and professionally on time AND the first time (no return visit necessary). Price was as estimated and less than my insurance deductible (no claim needed). Gerber Collision rocks! TYVM
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December 2023 by Joseph Sakal
Repairs were mediocre. Fixed the things that it was brought in for. Had 2 service floor mats but contents of my center console were left spread on my passenger seat with items missing.
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October 2023 by Shiryl Krol
I brought my car here because it was a preferred location for my insurance. They were quick to get my car checked over and gave me a date and time to bring it in for repair. From there they even scheduled my rental car with Enterprise. I brought it back at the scheduled time and was out the door quickly again with a two week flexible time frame that would become more concrete as they started to pull the car apart and order replacement parts. I got my car back a week earlier than scheduled. They settled the rental car drop off AND my car looks fantastic. Everyone at the location was nice and polite. From the lady at the front desk, to the guy who handed me back my keys. Given the circumstances, it was a very pleasant experience. I hope I don’t need them again though!
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October 2023 by June Guthrie
Mitch at Gerber Collision went out of his way to help me today. I was in need of an estimate ASAP since I planned to turn my car in within a few days. Gerber is doing estimates by appointment. They have a two week wait as do other shops in the area. But Mitch, who was on his lunch hour, wrote up an estimate for me. He made me comfortable, offering refreshments while I waited. I would definitely recommend their service.
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October 2023 by Anouck Girard
After the first meeting, clearly meant to lure customers in, this was the WORST experience. They indicated the repair would take between 0 and infinity days, and cost between zero and infinity dollars. But they worked with our insurance company, so we let them. When we got the car back, after they switched out the hatch, there was a crack on the plastic. We were told "we switched out that piece from the old hatch, so we aren't responsible for the crack." This after they charged my insurance company nearly 4K for a new hatch. Avoid this place at all costs. I would give them 0 stars if it were an option.
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September 2023 by Anthony Ames
Just had my wife's Escape repair here. Turned out great! Especially the paint job in particular, I can definitely tell the time was taking to prep the new panels properly.
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September 2023 by Amy Nelson
Knowledgeable, efficient and super friendly over delivered
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June 2023 by Michael
Communication was like pulling teeth. Every step of the way I had to call them to find out what the status was. Check other reviews, most honest reviews will list communication as a huge problem.The damage assessor, Amanda, was very confrontational about one repair. She was very adamant that my insurance was not going to cover it and yet my insurance did cover it.If you come here, be ready for a long wait and a shop that makes you feel they don't need nor want your business. Good luck!Service: Body & Trim
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May 2023 by Michael jason
It took 2 months to get the (front bumper cover for a Kia Soul) part, but once thay did, in and out in a few days.looks good. Nice paint match.
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February 2023 by Droxity Music
Great people and great service but the turnaround time is a bit too long. Most insurance rental car coverage lasts for 30 days and the car was in there way longer than that. My car went in on December 1st and I just picked it up on January 16th. Luckily the management there gave me a week of rental car coverage which is something they didn't have to do since they understood my situation. Tammie is great and so is Amanda. They also did a great job on my car. I'd say the biggest issue is after I picked up my car I found evidence of a mice problem. I had a new pack of gum I mistakenly left in there and it seems like at some point mice got in my car and pooped in my compartments and ate my gum. Not a great feeling knowing there were mice in my vehicle. They did clean it out well though so I doubt I have any left lingering around inside but still jarring nonetheless.Services: Auto glass repair
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October 2022 by Joanne Holland
I scheduled a month out and had to get off work early in order to have an estimate written. I called the day of and was told that they could not do the estimate which is going to put me out another month. Bad business!!!!
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August 2022 by Brittany Price
Great communication! Flawless work! Tammy at the front desk is very sweet and accommodating. This is my 2nd visit and I’m sure won’t be my last!!! Thank you Gerber Team!!Services: Auto glass repair
