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November 2023 by Betsy Brooks
I worked with Cameron "Cam" Thompson to purchase my new Honda. It's my 3rd Honda and the second one I bought from Germain. The experience was great and I highly recommend them.
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November 2023 by Courage WrD
Before going to Germain Honda of Ann Arbor, I visited 9 other different car dealers from several makes. None of those even compared with the buying experience I had at Honda.The knowledgeable and supportive staff at GHofAA was amazing.Cameron Thompson was my agent. He was professional, attentive and friendly. He made the buying process a breeze. He took the time to show me all the features of my car and provided good information.I'd mentioned to Cameron that my new car was a gift from my son.He surprised me with a big red bow on my car! I thought it was so thoughtful. He was really listening.
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October 2023 by Katie Curran
I’m disappointed and honestly just incredibly confused. I had an appointment today for an oil change at 12:30pm. I live in Canton and it takes me about 30 minutes to get there. I arrived at 12:20 and the service member that came to my car came out. I let him know of my appointment and he told me that they wouldn’t be getting to my car until at least 1:30. I’ve never had an appointment for anything in my life that gets pushed out an hour plus without some sort of contact to let me know. I asked if I could come back at 1:30 instead of waiting in the store and he said that my appointment would not be held. I don’t get it… why take appointments at all? This isn’t the only issue I’ve had with Honda service centers but it’s definitely the last.
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October 2023 by Peter H.
I kept receiving postcards in the mail to trade in my 2021 Honda CRV Touring. I decided to go in and see how much they would give me for my vehicle with 83,000 miles on it. I had already been to three other Honda dealerships in the area. I made an appointment to come in. I got there and I waited 40 minutes with sales people all around just staring at me as I stood in the lobby. I finally sat down with a sales person. They refused to give me a trade in price for my car unless I could show proof that I got all of the regularly scheduled oil changes on the car. The gentleman would not budge on that issue. So I just asked for the price quote on a new 2024 Honda CRV Touring. I took the price quote and left. Mind you I was paying cash (a cashier's check) for the full amount of my new vehicle. I went straight back to LaFontaine Honda in Dearborn because they had the cheapest price for the vehicle I wanted. They also quickly inspected my old vehicle and offered me $25,000 for it. A brand new 2024 Honda CRV Touring was $4,300 cheaper at LaFontaine Honda then it was at Germain Honda. I asked the salesperson at LaFontaine if they offered anything special. I said that Germain offers a lifetime powertrain warranty as long as you get the regularly scheduled maintenance there. The LaFontaine salesperson said to me, why did you decide on this dealership? I said to him because you had the best price. He said exactly! He said, yes, you get the lifetime powertrain warranty at Germain but you also pay $4,300 more for the car. So you are paying for that lifetime powertrain warranty they offer. I honestly would have purchased my vehicle from Germain simply for the convenience of it being so close to home. If it had not been for them chasing me away over refusing to give me a quote for my used vehicle, they would have had a sale paid in cash. I have attempted to buy three different Hondas there, and every time I do, they do something to chase me away. Unfortunately, after the third strike I will never go back to this dealership for anything. As it turned out, LaFontaine had the vehicle I wanted in the color I wanted in stock. So I was able to drive away with my new car that same day.
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October 2023 by Kayla Villegas
I've always loathed the car buying process until meeting Mr. Cameron Thompson - we were so impressed by Cameron's ease of support and responsiveness. We never felt pressured to purchase a vehicle that didn't suit our needs and he approached the entire process with a lot of ease that truly made the experience enjoyable. Cameron took the time to go through the car's features to make sure we were setup for success to enjoy all the amenities of our new vehicle. I've never had a car salesperson show me this level of personalization in the process. Looking forward to working with Cameron for our future car buying.
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October 2023 by Moosa Mahmood
Having newly moved to the US and not being fully aware of the car leasing procedure, Cameron Thompson was extremely helpful and made the entire process of buying my Honda civic sport seamless and quick for us. His friendly demeanor instantly puts you at ease. If you're looking to buy a Honda in Ann Arbor, Cameron is your man! 5 star all the way!
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October 2023 by Bryan McCree
Our salesman who we ended up buying the car from was wonderful and actually saved our entire experience with the dealership. Our initial visit to the dealership started out well enough. My wife and I were greeted at the door very politely. The salesman I’d spoken to on the phone was busy when we arrived so we were kindly escorted to a waiting area. Shortly after that the gentleman who greeted us at the door made the offer to go ahead and take the vehicle for a test drive while our salesman finished up his prior business.We took the vehicle out for a nice test drive. Upon completion of the test drive we were greeted by the sales person with whom I’d spoken to on the phone. Things quickly went downhill from there. We had many questions about the vehicle. The salesman (Hunter) had no real knowledge of the vehicle and was instantly put off by our questions. He immediately started mansplaining to my wife. My wife was not comfortable with the fact that the vehicle had no warranty. Instead of offering solutions the salesman got an attitude and said “Well if you change your mind you know where to find me.” And stormed off like a spoiled child.Some days went by and my wife and I decided that we were interested in the vehicle we had test driven, but agreed we would not work with Hunter. I reached out to the dealership to set up an appointment. The young man that answered the phone that day was polite and upbeat. He tried to set us up with Hunter because he’d worked with us during our initial visit.. I told the young man no thank you. As a matter of fact would it be ok if we worked with you? From that point on our interaction with the dealership became phenomenal.Cameron Thompson is an amazing salesman and totally rescued our experience. He was patient and thoughtful and full of solutions. There was a miscommunication with our credit union and it almost screwed our deal up. Cameron and the sales manager sprung into action and actually secured us a loan with a way lower interest rate. I cannot put into words how refreshing it was to work with such an exceptional young man.
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September 2023 by M T.
Recently purchased our 2nd vehicle from Germain Honda Ann Arbor. We had a wonderful experience with Cameron. He welcomed us with a firm handshake and positive energy. Thank you for taking your time with us Cameron.
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September 2023 by Calvin Davis
My wife and I had a great service experience at Germain Honda. We came in for an oil change as well as some vague descriptions of a couple noises coming from our 2011 Honda Element we recently purchased. To be honest I was a little scarred and felt flustered by our previous used vehicle we purchased in Colorado and the immense amount of suspension work it needed. We were met by our service advisor Chris O'Lear who patiently listened to our concerns and talked us through some diagnostics that were recommended. Given this is our only vehicle and we would have to wait around, Chris put an urgent marker on our service ticket to get us through asap. After the work and diagnosis were complete Chris personally walked us to the vehicle to show us the findings. Thankfully our concerns turned out not to be much of an issue! We felt respected and taken care of even though we came in seemingly high maintenance. I appreciate the experience and the work done at Germain Honda.
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September 2023 by Deb Bohn
Kudos to Germain Honda! For 2 years I’ve had this nauseating stuttering at low speeds with my transmission. I went to 2 other shops (because I felt dealer prices were too high) and despite all their diagnostics, they could not find anything wrong. I was figuring a few thousand dollars to eventually fix my transmission. Well, I went to Germain. This guy, Chris O’Lear, took a very short drive (with me driving the car to rule out bad driving habits) and he felt exactly what I needed him to experience. He said sometimes the shop trucks do that and this is how we fix it. 3 Transmission Services at roughly $110/service - 45 min tops. SURE ENOUGH! Each time (driving the vehicle about a week in between each ‘service’) it was better. Apparently the transmission fluid has capacities I’d never even heard of. (Not that I’m a mechanic at all). So after 3 ‘services’, my transmission is no longer stuttering and it cost me 1/3 of the feared price. Thank you Chris O’Lear.
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September 2023 by Karen Vargas
We had a great experience working with Cole Pender. Cole was straight forward and was dedicated to making the used car purchase process as easy as possible. We appreciated his approach and recommend others to work with Cole when in need of a new/used car.
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August 2023 by David Vrooman
I had a wonderful experience leasing a 2023 HRV. I worked with the salesperson Jason Loren, and was extremely impressed with his work. He was very thorough in showing me all the options within my budget, and took time to explain everything. He got me the highest offer for my trade in ($1500 higher than a local competitor) and made the whole process as painless as possible. I would absolutely recommend Germain Honda, and Jason Loren specifically. 5 stars!
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August 2023 by Amanda Keinath
Highly recommend Germain Honda of Ann Arbor for your service needs! Had an issue with my vehicle and brought my issue to Germain Service Department. The staff is very professional and advised me every step of the way! Want to ensure Doug and Tyler are recognized for their professionalism and going above and beyond with their customer support. They each made the service process very smooth and ensured any need was covered. 5 stars!
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July 2023 by Barry C.
Our family has purchased Honda's from this dealership for more than 25 years, and we have never experienced a sales consultant with the abilities like Cole Pender. He made our latest purchase a wonderfil experience.
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July 2023 by Mary Jane Horner
Hey Jason...Good to see you on video email. Hope you had a great time in Alaska! I see you are looking great. Have a few questions, plan to make and appointment or stop Wednesday AM after La fitness to see if you are free. We love the ride. Notice there are a lot of Hondas on the rode! Tom and Mary Jane. PS say hello to Corey.
