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July 2025 by Marilyn Cramer
Best “relaxation” massage that I have had. Great!
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July 2025 by Lee Ann Malott
What a lovely experience. Susan and Yulia were fantastic!! Highly recommend.
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July 2025 by Raquel R
My husband had introduction massage, not impressed
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June 2025 by Gabrielle Taylor
I began filling out the intake paperwork, and when it asked questions about my medical history, they said that they required a doctors note to be sent in before an appointment could be scheduled. I spoke with my doctor’s office and they informed me that it is against HIPAA regulations to email over a note yet this office has no fax method. I asked for a manager callback as I was concerned about what to do and instead of a call they cancelled my appointment for the end of the month with no explanation. Highly unprofessional on many levels. I’m so disappointed that this was my first experience with this office
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May 2025 by Kendra Hearn, Ph.D.
This is my go-to. Amber is massage therapist. Her hands are gifted. She always finds my knots and does whatever it takes to work them out. I always leave feeling relaxed and renewed!
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April 2025 by Woodrow Williams
Normally, I don’t take the time to leave reviews—but this is worth speaking on. I booked a massage for both my wife and stepdaughter to occur at the same time. It was my stepdaughter’s birthday and she wanted a mommy/daughter day.
Upon arrival, minutes before they were set to go back, my wife is told that one of the massage therapists had a medical emergency and they would not be able to honor her appointment. Now most of us know the penalty as a customer for canceling an appointment at the last minute. Apparently my wife’s time is worth less, as not only were they unwilling to extend the same they expect from us—but she was given nothing for the inconvenience beyond the offer of a free upgrade in the future. Cash value no more than $30.
Although the manager on site tried his hardest to reasonably compensate my wife, the owner was having none of it and refused to even try. At best, this is bad customer service and bad business. My wife and I were members for years at LaVida on Plymouth before they merged with Hand & Stone. We’ve since cancelled our memberships and have been increasingly disappointed. I try to still schedule massages. I have one scheduled now, but I chose another place for an upcoming special occasion and if you can find an alternative in the area, I’d try your luck there rather than Hand & Stone.
Too much stone, not enough hand.
*Update: I’ve changed my one-star review to five stars, as the location has made things right.
Melinda is excellent if you don’t mind pressure. Gifted at finding all the trouble spots. Very knowledgeable.
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March 2025 by Nia Moore
Tracy Flowers is extremely unprofessional and avoids all confrontation when addressing issues at her spas. I had a massage booked and her MT called out. My services expire soon and I had every intention of using them up until my appointment was scheduled. I asked for an additional week to use my credit and she is refusing to speak with me. I was not given the full 90 days to use my credits I was given 60 instead. I do not recommend going to this location or the Hand and Stone Ferndale location.
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March 2025 by Nicole Nelson
My esthetician Brielle Nelson was amazing. She was very knowledgeable of products to use in order for me to accomplish my skin care goals. My skin feels amazing. I'm very satisfied I can't wait for my next appointment.
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February 2025 by Nifiah Reid
Nice atmosphere, staff are nice and patient. The massage was just as we requested. Jeremiah and Vanna were so professional and amazing!!! Can't wait until my next massage.
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February 2025 by Cheryl Corte
I received an outstanding deep tissue massage by Jeremiah! He focused on troubled areas ending with amazing stretching. Highly recommend him!
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February 2025 by Ashley El-Awar
Booked with Jeremiah. Absolutely the best massage ever. He listened to the issues I was having with my lower back and focused on that area. Felt fantastic when I left. Would highly recommend Jeremiah 👌
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February 2025 by Earnee Gilling
Convenient, comfortable, and effective. I enjoy every visit!
Update 2/10/2025:
I'm still a huge fan of this establishment! The massage therapists and estheticians are all well trained, knowledgeable, yet friendly. My massage therapist has magical hands that find tension and melts it away! My very sensitive skin has been cared for well and I am very confident and grateful with/for my natural glow! Thanks to H and S @Ann Arbor Maple Rd for being a vital part of my self care routine!
My therapists are better than yours!! :)
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January 2025 by Elaine Stachowiak
Booked a massage here because I received a gift certificate. Amber gave me one of the best massages I have ever experienced. If you are looking for a deep tissue therapeutic treatment, she is your gal!
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December 2024 by Lauren Boivin
I got a facial done by Yaniah and she was amazing! She makes you feel so comfortable and does a great job making you feel so relaxed. I highly recommend
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December 2024 by Mar Had
The masseuse applied far too much pressure to my neck and shoulder muscles. I was unable to rotate my neck to the right from the pain for over a week following my appointment.
