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January 2024 by Chris Bearss
Thin inventory post Christmas. Must have been a good Holiday Season. Few registers open at 7pm on a Monday. Inventory was clean/well organized
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January 2024 by Z
Super frustrating experience. I love JC Penny mainly due to the fact they are the only department store that still carries a men’s tall size. This JC Penny is the worst in Michigan by a mile. It’s unorganized and dirty and just over rundown looking. The most frustrating is the entire store, both floors only had one register open and it was at returns/customer service desk. The gentleman working it was surly to say the least.
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January 2024 by Bryan Monaco
One of the nicest Penney's I've been in in a long time. Not a very good selection for big and tall men, though, but still better than Macy's.
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January 2024 by William Millhouse
Great selection and sale!
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January 2024 by Laura Wade
Short on staff long wait to check out
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January 2024 by April Duda
People were very nice but they don't have theazing quilts that they used to carry. Great prices on everything else.
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January 2024 by Janelle Renner
Very nice store, though they need signs for where the Cashier is.
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January 2024 by J P
Great deals. Most importantly, I had the best time doing random stuff with him. He's 13 and doesn't typically hang out with his mom. It was a great day.
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December 2023 by Gracie B
I found 2 great presents for my brother for Christmas. However, it took almost "forever" to find these gifts There were no sales people anywhere to be found...in any department!!! ? That was very frustrating. Now, I know why I don't shop JC Penney's, unless my sister-in-law is with me!
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October 2023 by Rocket Enterp (Team Rocket)
The staff were awesome and showed care and collaboration with the customer and eachother. I went to purchase a bra and needed to get fitted. So the lead floor person got the info and 2 other staff also needed to learn. We all learned together, I got a great fit and found a great bra on clearance.
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September 2023 by J B
Went yesterday and encountered 2 especially pleasant associates. One was a guy with very long dark hair, the other was Rita - she was terrifically thorough in completing my transaction! In addition, it caught my attention how well displayed everything was
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September 2023 by S S
I don't know what's happened to JCP Briarwood, customer services changed alot it was great but recently I had to wait at the curbside pick up for a long time till I got my stuff then after a few days I told myself let me go inside to get my stuff at the online pick up desk it was goofy slow line I told myself ok may be new employees under training after I got my online pick up went home. One of the packages not mine it's belong other customer, I had to go back to store to change it . Then this time I ordered online and shipped to my home address but I got the receipt inside the box didn't match what did I receive one of the merchandise missing its really sad ?☹️?
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August 2023 by Fatima Ghulam
I feel so happy when I am in JCPenney. Everything is very nice in penny’s. Deals, coupon, prices everything so good. Workers are so nice their managers are so nice help in everything.
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August 2023 by Jones Candice
This store has really fell off. It used to be the place to go for back to school shopping. Today it looked more like its going out of business. Tons of stuff are from Forever 21, I don't understand.
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July 2023 by ron machus
clean...well organized...staff very friendly....a little pricey