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September 2024 by Leah Korona
Thank you for helping make our daughter’s UMICH move in so much simpler. Seamless process for shipping and storage. Communication was great. We had a an issue at move with a lost box. They responded quickly to fix the issue. Was resolved quickly
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August 2024 by RCH
Will update this review later if needed.
As a delivery service, this might be OK. For customer service, absolutely 0 stars.
While we understand that this business has an agreement with the University to deliver boxes prior to move-in date, when asked for something as standard as written delivery confirmation to indicate when/where boxes were dropped off, we were told no such thing exists.
Next reasonable question asked was that how can we confirm delivery took place, we were told that we have John's (the owner) "word" and that he's looking at a "check box next to the name saying it's been delivered". Ridiculous.
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August 2024 by Peter Richards
Not sure what the negative reviews are all about but my experience is always a good one. $50 to drive and pickup some items seems pretty reasonable to me. Plus they wrap and box it well so I don't have to worry about damage. Thanks guys!
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June 2024 by Mara Goldenberg
Excellent and reliable service.
We used John’s for a variety of shipping, storage, and delivery services during our daughter’s four years at UMich. At freshman move-in, all of the gear that we’d ordered and had shipped directly to John’s was waiting for her in her dorm room. They handled a sudden covid move-out, summer storage and delivery to next residence, and then her final move home after recent graduation.
John’s made everything a million times easier for us living in another state. Highly recommend!!!
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May 2024 by Caleb Fogarty
Yessir
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May 2024 by Naomi Hernandez
I love John’s pack and ship!!! They are quick and professional. Especially Caleb, charming young man. Very quick and kind.
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September 2023 by Nicolle Hollier
Moving our son into UMich from Baton Rouge, Louisiana took some planning ahead. Through the class 2027 UMich Facebook site, I found out about John’s pack and ship. I was impressed with how simple they made the process. They sent the necessary box’s and labels and when we arrived at Markley Dorm we had about 10 boxes waiting. It was extremely easy to send from a 3rd party vendor as well. I can not emphasize enough how seem less this process was. I will certainly continue to use their services!
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September 2023 by Christopher Qian
Poor service, does not deliver on promised date and leaves packages downstairs when they are supposed to bring it to your room.Had to wait for a second delivery
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May 2023 by Michele R.
The WORST customer service in the world. The owner is rude and does not own up to mistakes. He was belligerent and resorted to name calling. DISGUSTING CUSTOMER SERVICE. Will never use again
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November 2022 by Ian Mich
Excellent service, reliable and affordable.
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November 2022 by 정규화
They didn't deliver the box to the dorm room as promised, but overall they were friendly.
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September 2022 by Laurren Rose
John’s pack and ship exceeding our expectations. Moving our son from Los Angeles to Ann Arbor felt like a daunting task and then a friend told me about John’s pack n ship. I sent all of my sons dorm necessities from Amazon and fromHome to John’s and they were waiting for us inside the dorm room when we arrived on move in day. NoNeed for large blue containers. No need to worry about stairs etc. No need to run around to multiple istores in town looking for shower caddies and unserved storage. I sent everything in July and then all we had to do was open the boxes and put everything away. I only wish this service had existed 30 years ago when I was at school.
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September 2022 by Lorrie VanBuskirk
A+ service and a seamless delivery of my daughter’s boxes. Her experience with John’s company from start to finish was top notch! We will definitely be using them again for next year’s storage.
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September 2022 by Savvy C.
If I could give this place negative 5 stars..I would. I had arranged a pre-paid pickup and ship request for 6 packages to be sent from Ann Arbor, MI to Pittsburgh, PA. The request was initiated on July 18th, 2020 and the prepayment amount was between $280-$300.All 6 shipments were supposed to be shipped by UPS and reach Pitt in 2-3 days (as indicated by John). 4 packages were delivered at different days between July 22-July 24, 2020. 2 packages were lost by UPS (based on the tracking number). We discussed this with John & David. They asked me to send the listing of contents (since the shipper has to file the claim). The med student lost a lot of expensive medical equipment and now she has to find alternate ways to fund the replacement of her equipment. My biggest concern is the complete lack of follow up, responsiveness and pathetic customer service from John and David. John's demeanor is abrupt and rude in all forms of communication (phone or email). David seemed ok on the phone (when we spoke to him once). But nowadays, these guys do not return nor respond to voice mails (forget answering calls). UPS has apparently communicated with John's pack & Ship regarding the claim, but I have no communications from them. I continue to send them emails asking for an update. As we all go through these difficult COVID times, we expect some basic empathy for the patrons. We expect more mature and seasoned personnel in a company to address customer issues (I hear this company has been around for some time). Overall, very poor and substandard experience with John's Pack and Ship. I recommend that you save your dollars and pick a reliable packer/Shipper. Next stop, BBB...for both this group and UPS. Please feel free to drop me a note if you need more details. I had arranged 6 items to be picked up and shipped from Ann Arbor to Pittsburgh,PA. The packages were supposed to reach Pitt in 3-4
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August 2022 by Anthony Zahm
Super friendly and great service. Honestly one of the best student moving services in the area. They have a commercial contract with the University of Michigan, so they are trust worthy. They are able to set up stations, right in the dorms, to make the service as easy as possible for all students. They offer services like, "John's moms" where an actual mom will help you pack up your packages for storage or shipping. Most of the other feed back I have heard, is that they are expensive, so they are not for students with a tight budget. You can even ship items to them before you arrive and have them delivered, its called "Porter Service."
