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March 2024 by Ryan James Brehmer
Walked into the store ready to drop up to 6 or 8 hundred bucks on 1 to 4 pairs of Drs Martens. First teenage worker made eye contact then looked away. Took me 3 tries (with 4 'workers' on duty) to get someone to go see what they had in a 12D which was finally nothing. Trendy!
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August 2023 by Jones Candice
Great variety and shoes and they usually have some kind of sale going on.
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January 2023 by Candace Keast
Great store. Had what I needed. Not too expensive...but if it was...it's the mall, what do you expect...in ANN ARBOR at that. Lol Great Mall, But seems to be lacking stores.
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December 2022 by Lauren Costa
Bought a toy not even shoes but the employee was very nice.
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August 2022 by Alexandra Touchstone
Honestly some of the best costumer service on the phone and in the store
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September 2021 by Liz Ajemian
Lauryn is always so helpful with finding the right shoe and size!
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May 2021 by Karlee Shaw
Went in Monday and the blonde worker only sat on her phone. No help for 5 minutes with her not even acknowledging me. I'd rather drive 30 minutes to Fairlane just to get a pair of shoes then go back there. Need better management !!
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May 2021 by Chloe Wilhelm
Had a difficult time picking out shoes, but Kyle (I think that was his name) was friendly and helpful. Will be back soon.
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May 2021 by Bella Facione
Staff is amazing and super helpful! Especially Kyle
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October 2020 by Joshua McCready
Saleswoman was super helpful and patient finding the right boot!
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February 2020 by Victoria Frick
OMG! I had the most amazing experience today at this journeys location inside of briarwood. The young lady who helped me was AMAZING! I ended up buying 2 pair of timberlands and ordered some vans. This was my first time, and definitely not my last time shopping at this location. Too bad I didn’t get the young lady’ s name. Great customer service.
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February 2020 by Noah Findley
Friendly staff with good selection of shoes to pick from. Enjoyable stay.
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January 2020 by Jana Boone
Aiden was awesome. They didn't have any shoes in my son's size so he offered to order them and have them shipped to the house free of charge. He was very pleasant when he spoke and his assistant was very friendly as well. Both were very informative about the products in their store.
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January 2020 by Dirt Eating Tree hugger
Love! This is the only Journey's store I will shop at. I was just recently there and was helped by a young woman named Autumn who was incredibly kind and helpful! Perfect customer service. She helped me find exactly what size and style I wanted and was very attentive. Unfortunately the store seems to be lacking variety. I couldn't find a style shoe I had saw online. :(
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January 2020 by Emily Pachoud
My boyfriend bought a pair of boots here, and he wore them out of the store. We walked down one small stretch of the mall and got some frozen yogurt before he decided he didn't like them. He went back to return them and was told they had too much "wear and tear" from walking down the single stretch of the mall. We are very disappointed in Journeys and have had far better experiences at every other shoe store in the mall.